Chinook Properties Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We apologize for the delay. We regret that this has taken so long. As a result of your complaint, we have reviewed our policy and realized our current system was not adequate to handle the high volume of returned application fee. Thank you for your patience. The refund will go out in today's mail....

Sincerely, Keith N[redacted], co-owner.

We just spoke on the phone.  We had missed the 1st email and were formulating a response when we got the email that the complaint was closed without our response.
 
We contacted [redacted] last week and arranged to refund her money.  A check has been mailed and she has thanked...

us for the refund.
 
Below is the history of the email correspondence, related to this exchange with her.   We would like our record to reflect this resolution.
Thanks!
 
Greg Y[redacted]
 
Chinook Properties
[redacted]
Eugene, OR 97401
(541) 484-0493
(800) 678-2252
Fax (541) 343-7507
Email - [email protected]
Website www.chinookproperties.net
Available rentals -http://www.chinookproperties.net/rentals.php

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

[redacted],
We charged you to remove a locking door knob that was placed on a bedroom door. The cost to replace the door knob was $25.00. Replacing locking door knobs is standard procedure at the time of move out. As you have said that you did not install thelocking door knob, we will refund you the...

money.  We regret if we made a mistake. Thank you for taking the time to bring this issue to our attention. A check will be sent to you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]