Chipotle Mexican Grill

Complaint: [redacted] I am rejecting this response because:Chipotle BAD SERVICE ContinuesChipotle Denies Customer's the right file Complaint's on the Chipotle Website - 1st Amendment Violation, Customer have file complaints with Revdex.comChipotle Customer Service Consultant's are useless to the problems Customer are having with Chipotle Bad ServiceChipotle BAD SERVICE is consistent at all locations within my Zip CodeChipotle MUSIC is so LOUD - Customers have to shoutChipotle Locations have no Manager on dutyMarch 2017, 8:PM - Chipotle ( [redacted] ***) Bad Service Chipotle (***) refused to accept Coupon CardChipotle (***) Refused to give Customer's ReceiptHired Chipotle Children are POORLY Trained - DON'T know Menu or how make menu itemsChipotle Children Did't know how to make a burrito.Hired CHIPOTLE (***) CHILDREN (4) behind counter Don't know Menu, Don't listen, and failed to complete order as requested - I requested 'Burrito in a bowl per MENU ITEM with Salsa & Cheese on top- Chipotle gave me tortilla w/ingredients on top, No Salsa or Cheese, Burrito NOT wrapped and Upside Down in bag Sincerely, [redacted]

2/12/I made this guest's complaint into an incident and forwarded it on to our Safety Security and Risk teamThey will reach out to her directly by phone to take care of her concerns Thanks,***

I e-mailed this guest and apologized for the accidental double chargeI let him know that our restaurants aren't able to provide refunds over the phoneI shares his concern with our leadership team and I offered to mail him two meal-for-two cards (good for any two main menu items, fountain drinks, and orders of chips and guacamole) to make up for the double charge and to invite him back in Thanks,***

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Customer wrote to us via the Revdex.comThe comment was received on A response was sent to the customer at [redacted] @aol.com the same day it was receivedAn apology and offer of four free-burrito cards (worth approximately $each) was offered and acceptedThe cards were sent out

This guest wrote in a similar complaint on 3/23/and we made his complaint into an IncidentOur Customer Incident Analyst Mallory called the guest and left a voicemailThe guest hasn't returned her callI will have Mallory reach back out Thanks,Tara

I looked back at the case I created and I never received a response back from the guestI do see that she wrote into our website separately under a different e-mail address and Jen took care of her concerns and sent her a a card for a free bowl, burrito, salad, or order of tacos (worth approximately $10) on March 30, Thanks,Tara

This guest wrote into our website on 4/17/and was contacted by [redacted] on 4/17/They have had almost daily conversation about this guest's concern [redacted] apologized and reached out to our leadership team so we can work on this guest's concernsHe also requested our Area Manager call the guest*** sent a meal-for-four card (good for any four main menu items, fountain drinks, and orders of chips and guacamole) (valued at approximately $40) to the guest via ***The guest wrote back to [redacted] on 4/27/asking for the card to be split, but [redacted] hasn't responded to the guest yet due to him being out of the office and the weekendI'll have [redacted] follow back up with our guest on MondayThanks,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I never received Chipotle's response The previous week, I ordered tacos at Chipotle The person said, "I'll have to charge you for a burrito bowl since you're getting the shells on the side." On the visit in question, I looked at the price at the registered and saw it corresponded to the burrito bowl price instead of the taco price, so I assumed they charged me for a burrito bowl again When I sent the receipt to Chipotle customer service, I saw it did say tacos this time When I called Chipotle, they said the tacos and burrito bowls are the same price (even though I thought the sign in the store had different prices) My complaint is about the water in the sofritas not being drained and peppers being added to my tacos (even though I didn't order the vegetables) When I didn't receive a response from Chipotle and e-mailed them asking what the status of the refund was Again, I was ignored Or, after being ignored, maybe I should just quit going to Chipotle, and I currently go there a ton Sincerely, [redacted]

Ms*** is correct that due to emergency situations (see below), I have had to, unfortunately, cancel/reschedule our appointments many times and I am truly sorry this has caused her - and others - inconvenience and frustrationFrom early to present, I have been in the heart hospital five (5)
separate times for surgery and for two of those visits, I suffered two (2) separate heart attacksI freely admit that I have had some difficulties coping with these serious health issues, especially because I have no control over when they occurI am completely happy and willing to honor my end of the dealThe voucher Ms*** has is considered to have two values: 1.) The $dollar deal for one (1) body scrub treatment (which is expired)And, 2.) the $dollar amount she paid which NEVER EXPIRES and can be applied toward any service of her choiceBecause the issues have totally been caused by my health issues, I am happy to extend the $body scrub deal with 'NO EXPIRATION." I am also happy to extend a free aservice to Ms*** that equals her additional requested amount of $dollarsMs***, thank you again for reaching outMs***, please contact me via e-mail, text or phone to arrange your appointmentMany regards, Michelle L J***, LE mojo day spa [email protected] Sent from my iPhone

This is the worst Chipotle in NYCThey often are out of ingredients including black beans, chicken and corn tortillasI walk farther to another location just to avoid the headache of dealing with this locationThe only reason they have survived is because it is located on the *** campus and is beside ** *** corporate office

Hello Below please find my response to Complaint #*** Per e-mail correspondence with *** ***, I have sent her a refund check in the amount of $for unused servicesIf you need any further informationPlease do not hesitate to contact me at the address below: Mojo Day
Spa E54th StSuite Indpls., IN

Ms*** was issued a refund check on 2/2/ If you need any further informationPlease do not hesitate to contact me at the address below: Mojo Day Spa E54th StSuite Indpls., IN Thank you, Michelle L J***, LE

Initial Business Response /* (1000, 8, 2016/08/05) */
Hello,
I have received the Revdex.com's request for response to this matter
Our representative spoke with the Ebay buyer via phone call and explained that the return request was initiated AFTER the days provided for a return via Ebay had
expired and thus could not be approved
The buyer responded that she was aware and that she advised that we issue a refund without returning regardless of the Ebay policy
Our representative told the buyer that her previous Ebay guided online return request opened on July 9th had also been denied by Ebay as it went against policy
The buyer stated that she used a card that didn't belong to her to order the itemShe stated it was a company card and that we would probably be better off to issue the refund then to go through the hassle of an investigation
Our representative listened to the buyer's request fully and then restated that the buyer's request was outside of the policies set in place for safe selling and buying on EbayOur representative further stated that while very sorry for inconvenience no return nor refund could be issued for all previously stated reasons
Buyer got very upset and began to curse at our representative
At that time and no time before that our representative stated that she would be disconnecting the call as the buyer was using profanity and yelling
This is custom practice in any establishmentUnfortunately we cannot allow for abusive interaction to continue
While we are very sorry for any inconvenience we are only abiding by the policies set in place to protect both buyers and sellers on Ebay
Ebay allows for days after the purchase for the buyer to return the item(s.)
Ebay requires a purchase to be returned prior to refund issued
Ebay does not allow for any caustic/profane interaction
Had the buyer contacted us within the return policy guidelines and requested return of an unused purchase in it's original condition within days we could have happily complied
Had the buyer remained calm and refrained from yelling and cursing at our representative the phone call could have continued until an acceptable conclusion rather than abrupt disconnection
Thank you in advance for your help with this matter
Initial Consumer Rebuttal /* (3000, 10, 2016/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact of the matter is your un-professional and now even lyingYour employees are un-educated rep hanged upThat's just totally rude and by the way customer is always rightYou are totally incapable of carrying an intelligent conversationLying is a fraud, bit what can we expect form a redneck companyYou are going to the court!! I actually have a law degree for your recordsExpect to be served soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,*** ***

Per text correspondence with Ms***, we are scheduled for a complimentary appointment on 7/5/to make up for the inconvenience my recent health issues have caused her If you need any further informationPlease do not hesitate to contact me at the address below: Mojo Day Spa
E54th St., Suite Indpls., IN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although I was offered unlimited amount of time to use the Groupon, I just want my money back I have tried re-scheduling so many times, at this point, I don't want to visit her business I just want this all to be over and have my money back
Regards,
*** ***

[redacted] neglected to include that she has moved since coming to the spa in 2015. The refund check issued to her was returned for "No Forwarding Address." I have located [redacted]'s new address and have sent her a refund check in the amount of $35.00 for unused services. If you need any further...

information. Please do not hesitate to contact me at the address below: Mojo Day Spa 1111 E. 54th St. Suite 140 Indpls., IN 46220

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I do believe she should have reached out if she did in fact get a returned check. I had no idea that she was sending anything because of her lack of response. I would've happily provided the correct address.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]