Chip's Restaurant

Review: We are weekly patrons of this establishment and are happy to spend upwards of $13 on designer pancakes. Today we ordered two combo breakfasts at the discounted rate of $6.59. Both of us expected that there would be a $1-$2 upcharge for our pancakes when I upgraded to Cinnabon and my husband upgraded to blueberry seeing as there were only 2 pancakes in the combo. When we received the bill there was a $4 upcharge for the 6 blueberries my husband received and a $3.50 upcharge for the cinnamon topping on mine. This is absurd seeing as this almost doubled the cost of our meals. When I addressed the manager on this he did nothing and said that was the "button on the computer". I understand their standard "button" for the upgrade of a full stack but $4 for 6 blueberries is ridiculous. Additionally I showed the table side menu to the manager where it did not state any upcharges for substitutions or changes but he did not care. This is not simply a matter over money but one of customer service as well. I am completely and utterly disappointed in a local restaurant that has no problem gauging the local public that has done nothing but helped this business thrive.Desired Settlement: I would like a full refund of both upcharges as well as proper documentation on all chips menus (tableside or elsewhere) clearly publicizing the upcharges for 2, 4 or 6 pancakes.

Business

Response:

Our apologies for your inconvenience, we take every complaint seriously and we will investigate what happened and get back to you as soon as possible. You can reach me with any issues at ###-###-#### - Thank you, Owner, [redacted].