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Chiquita's Mexican Food

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Chiquita's Mexican Food Reviews (1)

Review: While the manager was out the waitresses refused to service the patio area for my party after there were two parties outside. The bartender [redacted] stepped in and had exceptional service. There are no signs that state right to refuse. [redacted] out right refused to service after she was servicing out there. I am very upset that my aunts birthday was ruined. We love coming to this restaurant and with a party of 15 we can understand it might be hectic but to out right refuse is very upsetting. I will continue to make complaints on every site to ensure this does not happen again with [redacted]. Maybe lack of discipline with this establishments employees is why they feel they can refuse service while not under a managers supervision.Desired Settlement: I would like to be properly compensated and receive an apology. This was an upsetting experience for my aunt on her birthday.

Business

Response:

[redacted],We apologize that you and your family were upset because you had trouble sitting in the patio.Being a customer of Chiquita's you know we normally get it right I But that is not always thecase. This time our servers were at the point of being over whelmed with tables, being aMonday night we do not staff for a real busy night and we try to accommodate all, but ourpolicy is to close the Patio so we can focus our customers in the building, in the main diningroom, when the servers feel they cannot provide great service, this, concentrating thecustomers in the dining room allows us to give the best service to our all of our customers. Thusclosing sections of the restaurant is necessary, especially on a Monday night where we haveonly two servers and 150 seats in not just policy but necessary. On a Friday night we do open allseats and areas of the restaurant -then again we have five servers to handle that load plus abusboy II hope that you understand that we always try to give our customers the best food and service,sometimes we fail. But I also hope you understand why we didn't want to serve in the patio. Ihope we can continue our mutually agreeable customer /Restaurant relationship.Sincerely,[redacted]Owner

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Description: Restaurants

Address: 404 S. Eagle Rd., Suite B, Eagle, Idaho, United States, 83616

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