Chiroappointment.com

ChiroAppointment needs to acknowledge that their system did not work for our search parameters and revoke their statement that the lead / call met their billing standards The lead / call did not meet our search parameters; as such, it was not a viable lead and should never have even been considered as meeting their billing standards The lead was miles away, and our parameters were set IN THEIR SYSTEM for a mile radius For example, if someone in New York called to request an appointment and we scheduled them here in Springfield, Missouri, then according to ChiroAppointment.com, that would have met their billing standards per their statement However, that would not have been in our mile radius, so therefore it should not meet billing standards When we initially started using ChiroAppointment, we discussed this possibility with them and they told us we could simply request a review of the call, which we did, and we explained the situation but to no avail ChiroAppointment should not be pointing the finger back at us by saying the call met their billing standards I would like an official apology and acknowledgement that the call did not meet our search parameters and, therefore, should not be been billed

Revdex.com: At this time, my complaint, ID [redacted] regarding Chiroappointment.com has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Dear Dispute Mediator,While active, the account for [redacted] was set with what we refer to as a mile search radiusThis radius limits our clients to appear only for searches under zip codes that touch this radius and is calculated in distance in a straight line (not driving distance)Phone calls driven by the listings we provide are screened by our voice recognition software and marked as billable if the phone call in question is regarding an industry related serviceOur terms and conditions (including billing practices) were agreed to both over the phone when the client initially signed up for our service (6/5/at 12:PM EST) and when the client first logged into their user account (7/*/at 3:PM EST)Please let me know if I can provide anything further to consider this dispute resolved.Thanks, [redacted]

Revdex.com:
At this time, I have not been contacted by chiroappointment.com regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, my complaint, ID *** regarding Chiroappointment.com has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***

We are saddened to receive this notice as we strive to provide exemplary customer service for all our clientsWe have been working with *** *** *** to resolve his complaint and were able to
successfully do so
*** *** signed up for our service on 11/**/during a phone conversation with one of our sales representativesAt the end of his first billing cycle with our company, *** *** was invoiced for one industry relevant phone call on 12/**/and charged $for this phone call on 12/**/After this complaint was brought to our attention, an investigation of this call revealed that it was in fact from an existing patient for *** ***'s practice and a refund of $was issued by our company back to the credit card on file for his account at 2/**/at 4:PM
*** ***'s account with us was closed on 1/**/at 2:AM at his requestNo further charges were incurred at the time of cancellation and the only charge he did incur through the service was the call referenced above, which has been refunded to the credit card provided by *** ***
Please let me know if there is anything further that I can provide to you to consider this complaint resolved
Sincerely,
***

Our practice is located in Arizona. We have used their service for years and have always had great customer service. A few months ago we had a call from an existing patient.During the call the caller addressed us by first name asked if Dr. Matt or Dr. Jaclyn was working then said ok I'll see you in a little bit and that was the end of the call. How is that a NEW never been seen patient? In the past there was a a button to mark if the caller was an existing patient. That button is now gone. I've reached out multiple times to get this resolved. They have not once addressed the issue. Now because that call is over a month old they refuse to refund the $50 fee, and we were told that we needed to ask for a refund in a timely manner. Had they responded to any of our multiple requests then it would have been before the month time frame had been exhausted. There service is to help our business grow by finding new patients for our practice I didn't expect to be billed for patients that we found on our own.

Dear Dispute Mediator, We're unhappy to hear that [redacted] is displeased with the status of [redacted]'s account with ChiroAppointment.com. Our goal is to not...

only provide a superior online advertising experience for our clients, but also to ensure that our billing standards are properly explained at every opportunity. [redacted] originally signed up for ChiroAppointment.com during a phone conversation with one of our sales representatives on 6/*/13 at 12:05 PM EST. During this conversation, our representative explained that we charge a rate of $50 for each industry relevant phone call from a prospective new patient generated by the online listings we provide. On 12/*/14 at 2:12 PM EST, [redacted] received a billed call through our service, recording ID [redacted], and submitted the phone call to be reviewed for credit through their user account. Our manual review team determined that this phone call was correctly marked as billable as it was both from a prospective new patient and regarding chiropractic care and even concluded with the practice's receptionist scheduling the caller for a first appointment. Although we are always happy to issue credit for phone calls incorrectly marked as billable by our system, there must be evidence on the call itself that the caller has either been seen at the practice previously or that the call was not pertaining to chiropractic care. On 12/**/14, the client contacted our support department by phone regarding this determination and recording ID [redacted] was reviewed by one of our support representatives and again found to meet the billing standards of ChiroAppointment.com. The client then requested to close their account with ChiroAppointment.com and the account was cancelled out on 12/**/14 at 4:05 PM EST. In light of the confusion regarding our billing practices, I have issued a refund of $50 for recording ID [redacted] and the transaction ID for this refund is [redacted]. As noted above, [redacted]'s account with ChiroAppointment.com has been cancelled and no further charges will be incurred after 12/**/14. Please let me know if I can provide any additional information to consider this dispute resolved. Sincerely, [redacted]

Dear Dispute Mediator,While active, the account for [redacted] was set with what we refer to as a 10 mile search radius. This radius limits our clients to appear only for searches under zip codes that touch this radius and is calculated in distance in a straight line (not driving distance). Phone calls driven by the listings we provide are screened by our voice recognition software and marked as billable if the phone call in question is regarding an industry related service. Our terms and conditions (including billing practices) were agreed to both over the phone when the client initially signed up for our service (6/5/13 at 12:05 PM EST) and when the client first logged into their user account (7/*/13 at 3:31 PM EST). Please let me know if I can provide anything further to consider this dispute resolved.Thanks,[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Chiroappointment.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

ChiroAppointment needs to acknowledge that their system did not work for our search parameters and revoke their statement that the lead / call met their billing standards.  The lead / call did not meet our search parameters; as such, it was not a viable lead and should never have even been considered as meeting their billing standards.  The lead was 50 miles away, and our parameters were set IN THEIR SYSTEM for a 10 mile radius.  For example, if someone in New York called to request an appointment and we scheduled them here in Springfield, Missouri, then according to ChiroAppointment.com, that would have met their billing standards per their statement.  However, that would not have been in our 10 mile radius, so therefore it should not meet billing standards.  When we initially started using ChiroAppointment, we discussed this possibility with them and they told us we could simply request a review of the call, which we did, and we explained the situation but to no avail.  ChiroAppointment should not be pointing the finger back at us by saying the call met their billing standards.  I would like an official apology and acknowledgement that the call did not meet our search parameters and, therefore, should not be been billed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]?Although we appreciate the refund, we would like for ChiroAppointment.com to acknowledge the facts as we stated in our original complaint.  Those facts include that our searchable parameters were set in their system at a 10 mile radius, and this caller reached us from 50 miles away.  Furthermore, the caller was trying to reach a specific chiropractor in their town (again, 50 miles away), so we asked for clarification from ChiroAppointment how we would have ended up in the caller's search.  ChiroAppointment.com's response was that they could not control everything related to the search the caller made, so therefore, they could not guarantee any callers would be within our 10 mile radius. While we acknowledge not all calls are easy to identify as billable or non-billable, we did expect that ChiroAppointment.com would work with us on this particular call, especially since we did the right thing by contacting the caller to determine who they were, in fact, looking for.  We regret that we were compelled to end our business relationship with ChiroAppointment.com after 18 months due to their refusal to further investigate our concern.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]  **

Review: I was explained by [redacted], a chiroappointment.com rep that I would only pay for contacts that were valid inquiries. Out of the four contacts we received one interested contact was looking for massage which I don't do nor is the service offered in my practice. A second patient was looking for a doctor who doesn't work in my office. A third patient was looking for treatment for [redacted] which I as a chiropractor do not provide. The fourth patient was the only qualified chiropractic candidate but didn't schedule. I understand this patient was a qualified candidate and my office didn't close or schedule him properly.After reviewing the phone calls on chiroappointment.com's phone recording system it was very clear the 3 aforementioned patients were not chiropractic candidates and/or looking for services I as a chiropractor provide. When I contacted chiroappointment.com I was told the matter was mute since I didn't challenge these calls sooner. Regardless of this policy I find this business tactic as immoral and unjust.Desired Settlement: $150 for the 3 calls that were clearly not good chiropractic candidates.

Consumer

Response:

At this time, I have not been contacted by chiroappointment.com regarding complaint ID [redacted].

Sincerely,

Review: Company billing phony charges. Per their policy if call is not legitamate that are not to bill . They will not honor . Even for phone calls they said they would refund they did not.

Furthermore,many calls seemed dubious that I did not challenge. For example,we recieved many phone calls thru their service that we never get from other phone services.Desired Settlement: 1) one hundred dollars

2) they have billed my credit card again and I dropped their service without explanation,that has to stop too

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Chiroappointment.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: this company charged me for 2 calls that were invalid. I called and talked to them and they said they would credit my account and I owed nothing. They even sent me emails which I still have saying my account was credited and refunded. I made them cancel my account with them today. Right after I did that, they went ahead and charged my credit card for the full $100 anyway. I tried calling them back and emailing them back but now they are ignoring me and have blocked me from looking at my stuff on their website as well. All emails from them go to my inbox but today the one showing they charged my credit card which they did not have authorization to do so was in my spam box. I told them if they charged my card (before they actually charged it) that I would contact Revdex.com and my lawyer. Since they charged my card without permission I am now filing a complaint. They lied to me and fruadulantly charged my card and I want my money back.Desired Settlement: I want my credit card refunded and I want them to destroy my info and never contact me again after my card is refunded the full $100

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Chiroappointment.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Our agreement with ChiroAppointment is to have calls referred to us within a 10 mile radius. A call was referred to us from someone 50 miles away who was searching for a specific chiropractor (Travis Seller, D.C.) in a town 50 miles away. We scheduled the new patient, and after listening to the call, we realized she was trying to schedule with a different doctor and called her back to verify who she was trying to reach. She confirmed with us that she was trying to reach Dr. Sellers, not our office, and subsequently canceled her appointment with us. We attempted to explain this to ChiroAppointment, but they are disregarding the fact that the caller was 50 miles away, and NOT within our agreed-upon parameters of a 10 mile radius.Desired Settlement: We would like a refund of $50 for the call that never should have been referred to our office because it was not within our agreed-upon parameters of a 10 mile radius. We would like the refund within ten business days.

Business

Response:

Dear Dispute Mediator, We're unhappy to hear that [redacted] is displeased with the status of [redacted]'s account with ChiroAppointment.com. Our goal is to not only provide a superior online advertising experience for our clients, but also to ensure that our billing standards are properly explained at every opportunity. [redacted] originally signed up for ChiroAppointment.com during a phone conversation with one of our sales representatives on 6/*/13 at 12:05 PM EST. During this conversation, our representative explained that we charge a rate of $50 for each industry relevant phone call from a prospective new patient generated by the online listings we provide. On 12/*/14 at 2:12 PM EST, [redacted] received a billed call through our service, recording ID [redacted], and submitted the phone call to be reviewed for credit through their user account. Our manual review team determined that this phone call was correctly marked as billable as it was both from a prospective new patient and regarding chiropractic care and even concluded with the practice's receptionist scheduling the caller for a first appointment. Although we are always happy to issue credit for phone calls incorrectly marked as billable by our system, there must be evidence on the call itself that the caller has either been seen at the practice previously or that the call was not pertaining to chiropractic care. On 12/**/14, the client contacted our support department by phone regarding this determination and recording ID [redacted] was reviewed by one of our support representatives and again found to meet the billing standards of ChiroAppointment.com. The client then requested to close their account with ChiroAppointment.com and the account was cancelled out on 12/**/14 at 4:05 PM EST. In light of the confusion regarding our billing practices, I have issued a refund of $50 for recording ID [redacted] and the transaction ID for this refund is [redacted]. As noted above, [redacted]'s account with ChiroAppointment.com has been cancelled and no further charges will be incurred after 12/**/14. Please let me know if I can provide any additional information to consider this dispute resolved. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]?Although we appreciate the refund, we would like for ChiroAppointment.com to acknowledge the facts as we stated in our original complaint. Those facts include that our searchable parameters were set in their system at a 10 mile radius, and this caller reached us from 50 miles away. Furthermore, the caller was trying to reach a specific chiropractor in their town (again, 50 miles away), so we asked for clarification from ChiroAppointment how we would have ended up in the caller's search. ChiroAppointment.com's response was that they could not control everything related to the search the caller made, so therefore, they could not guarantee any callers would be within our 10 mile radius. While we acknowledge not all calls are easy to identify as billable or non-billable, we did expect that ChiroAppointment.com would work with us on this particular call, especially since we did the right thing by contacting the caller to determine who they were, in fact, looking for. We regret that we were compelled to end our business relationship with ChiroAppointment.com after 18 months due to their refusal to further investigate our concern.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Consumer

Response:

ChiroAppointment needs to acknowledge that their system did not work for our search parameters and revoke their statement that the lead / call met their billing standards. The lead / call did not meet our search parameters; as such, it was not a viable lead and should never have even been considered as meeting their billing standards. The lead was 50 miles away, and our parameters were set IN THEIR SYSTEM for a 10 mile radius. For example, if someone in New York called to request an appointment and we scheduled them here in Springfield, Missouri, then according to ChiroAppointment.com, that would have met their billing standards per their statement. However, that would not have been in our 10 mile radius, so therefore it should not meet billing standards. When we initially started using ChiroAppointment, we discussed this possibility with them and they told us we could simply request a review of the call, which we did, and we explained the situation but to no avail. ChiroAppointment should not be pointing the finger back at us by saying the call met their billing standards. I would like an official apology and acknowledgement that the call did not meet our search parameters and, therefore, should not be been billed.

Business

Response:

Dear Dispute Mediator,While active, the account for [redacted] was set with what we refer to as a 10 mile search radius. This radius limits our clients to appear only for searches under zip codes that touch this radius and is calculated in distance in a straight line (not driving distance). Phone calls driven by the listings we provide are screened by our voice recognition software and marked as billable if the phone call in question is regarding an industry related service. Our terms and conditions (including billing practices) were agreed to both over the phone when the client initially signed up for our service (6/5/13 at 12:05 PM EST) and when the client first logged into their user account (7/*/13 at 3:31 PM EST). Please let me know if I can provide anything further to consider this dispute resolved.Thanks,[redacted]

Review: Hi,I am a chiropractor whom practices in Boulder, CO. Chiroappointment.com contacted me back in December and driving people to my office. They would charge myself $50 for every 'qualifying' new patient call, which I understood and agreed to. However, in 1 month there were only 3 'qualifying' calls. I listened to all 3 of these calls because they record them for me to listen to show me that their charges are reasonable. However, all of these were from a regular, long-time patient of mine and they charged me $50. They are suppose to charge for new patients only. I argued with them and they still charged my account $50. While the amount is fairly minute in the large scale of things, I don't want them ripping off other doctors.Desired Settlement: I would like my $50 back because they never once gave me a qualifying call. All 3 were from my already established patient.

Business

Response:

We are saddened to receive this notice as we strive to provide exemplary customer service for all our clients. We have been working with [redacted] to resolve his complaint and were able to successfully do so.

[redacted] signed up for our service on 11/**/2013 during a phone conversation with one of our sales representatives. At the end of his first billing cycle with our company, [redacted] was invoiced for one industry relevant phone call on 12/**/2013 and charged $50 for this phone call on 12/**/2013. After this complaint was brought to our attention, an investigation of this call revealed that it was in fact from an existing patient for [redacted]'s practice and a refund of $50 was issued by our company back to the credit card on file for his account at 2/**/2014 at 4:54 PM.

[redacted]'s account with us was closed on 1/**/14 at 2:00 AM at his request. No further charges were incurred at the time of cancellation and the only charge he did incur through the service was the call referenced above, which has been refunded to the credit card provided by [redacted].

Please let me know if there is anything further that I can provide to you to consider this complaint resolved.

Sincerely,