Chiropractic Business Academy

I and a staff member attended the Chiropractic Business Academy training and were never given anything more than some old workbooks that had not been updated since their takeover of the Prescott GroupMany of the pages were just thrown together photocopies, and both of the courses that we took referred to old brochures that CBA no longer even produced and even though they were a large part of my course I was told to just ignore them because they didn't use them anymore Beyond the Academy they promised to guide us through their processesThey sent me files that did not work on our system and were unable to provide the tech support to get the files working properlyThe manager supervising our practice was changed multiple times without any notice and they neglected to call us for weeks on end because of this turnoverWe attempted to hire a marketer and, determined to give CBA a chance, we tried to implement everything that they suggested to the letterEven paying to submit an ad for the position that they wrote for usWe got exactly responses from their adsAfter telling them multiple times of our concerns they still never followed throughAfter telling them that we were no longer interested and letting our subscription lapse they still continued to call us and even sent emails telling us that we were enrolled in their latest course and they looked forward to seeing usThe emails and phone calls continued even after asking them to stop and unsubscribing from their emails They may help some office, but they did not help ours and were in my opinion a waste of our money

The Chiropractic Business Academy helps Chiropractors to Market and Organize their offices, resulting in many new patients in Dr [redacted] signed a contract with CBA and included in that contract is the following clause: "If Client elects to terminate this agreement within three days from the date hereof and prior to having received any of the specified services Client shall be entitled to a refund of all the amounts paid to Consultant less a termination fee equal to thirty percent of the contractual amount stipulated in this agreementClient expressly agrees and acknowledges that the refund procedure set forth in this paragraph is reasonable and fairly compensates Consultant for any damages it may incur in the event of Client's termination of this agreement, particularly in light of the fact that it would be impractical or extremely difficult to calculate the Consultant's actual damages in such an event." As part of the services offered to the client are workshops per year and include courses for the Doctor and his staffThe courses are done on a self study basis, with each student studying at their own speed for maximal understandingThere are always at least one supervisor to students and the supervisor will assist the students, drill with the students and help them to role play Dr [redacted] practices in Ohio and CBA has offered to send a consultant to his practice to train his marketer on the jobWe have also done phone consultations with both Dr [redacted] and Dr [redacted] CBA is happy to reallocate these services to the client for best use to the client [redacted] Vice President Production Chiropractic Business Academy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When we signed up for this service we were told that they would get one on one training for our staff regarding front desk proceduresWe spent for our staff to travel to Florida to study on their ownThey could do that at home.
We did have consults with a consultant prior to this incident but not after, as we were extremely dissatisfied with the serviceThree days is simply not enough time to evaluate a programThey have no monetary output invested in us, there is no reason we should not get a prorated refundAll of the material is online and they have nothing invested in our office
Further more some of the tactics, PGC, flyers on windshields of cars etc, are illegal to perform
This company has no real time or money invested in our office,there is no real reason they cannot do a prorated refund
Regards,
*** ***

The Chiropractic Business Academy helps Chiropractors to Market and Organize their offices, resulting in many new patients in.
Dr. [redacted] signed a contract with CBA and included in that contract is the following clause:
"If Client elects to terminate this agreement...

within three days from the date hereof and prior to having received any of the specified services Client shall be entitled to a refund of all the amounts paid to Consultant less a termination fee equal to thirty percent of the contractual amount stipulated in this agreement. Client expressly agrees and acknowledges that the refund procedure set forth in this paragraph is reasonable and fairly compensates Consultant for any damages it may incur in the event of Client's termination of this agreement, particularly in light of the fact that it would be impractical or extremely difficult to calculate the Consultant's actual damages in such an event."
As part of the services offered to the client are 12 workshops per year and include courses for the Doctor and his staff. The courses are done on a self study basis, with each student studying at their own speed for maximal understanding. There are always at least one supervisor to 15 students and the supervisor will assist the students, drill with the students and help them to role play.
Dr. [redacted] practices in Ohio and CBA has offered to send a consultant to his practice to train his marketer on the job. We have also done phone consultations with both Dr [redacted] and Dr [redacted].
CBA is happy to reallocate these services to the client for best use to the client.
[redacted]
Vice President Production
Chiropractic Business Academy

I and a staff member attended the Chiropractic Business Academy training and were never given anything more than some old workbooks that had not been updated since their takeover of the Prescott Group. Many of the pages were just thrown together photocopies, and both of the courses that we took referred to old brochures that CBA no longer even produced and even though they were a large part of my course I was told to just ignore them because they didn't use them anymore.
Beyond the Academy they promised to guide us through their processes. They sent me files that did not work on our system and were unable to provide the tech support to get the files working properly. The manager supervising our practice was changed multiple times without any notice and they neglected to call us for weeks on end because of this turnover. We attempted to hire a marketer and, determined to give CBA a chance, we tried to implement everything that they suggested to the letter. Even paying to submit an ad for the position that they wrote for us. We got exactly 0 responses from their ads. After telling them multiple times of our concerns they still never followed through. After telling them that we were no longer interested and letting our subscription lapse they still continued to call us and even sent emails telling us that we were enrolled in their latest course and they looked forward to seeing us. The emails and phone calls continued even after asking them to stop and unsubscribing from their emails.
They may help some office, but they did not help ours and were in my opinion a waste of our money.

Review: Hello [redacted] name is Dr. [redacted] chiropractor [redacted]. in Lancaster, OH [redacted] phone number [redacted]

I would like to file a complaint against a company called chiropractic business Academy located at 14 751 space Plaza Drive in Tustin, CA 92780.

This company helps chiropractors do marketing and business and we pay this company $7000 to our staff training. We sent the staff to Tampa Florida to be trained one on one front desk procedures. They did this for two days but my two-staff just work with each other and there were about 100 other staff people there and only four or five people from the chiropractic business Academy.

So in a nutshell we sent my staff down a large cost to be trained and they ended up just training each other from the manual. This is not what I was told that what happened the seminars I was told it was a one on one training.

We had only been with this company for about two maybe three weeks when we said the staff to be trained. I called and talked to [redacted] and requested a refund on the program.

I was told that there would be no refund and that we could not get out of this agreement. In the contract it states that we have three days to change the agreement but this is not reasonable as you don't know what the program will be like in just three days. It is not reasonable amount of time.

I would like to have a refund and not have anything else to do with the chiropractic business Academy. I would like for the refund to reflect the time since my complaint which was about three weeks ago okay if they prorated and dock me for the three weeks that I was in the program I'm fine with that but I want my refund back.

Sent from my iPadDesired Settlement: See complaint text.

Business

Response:

The Chiropractic Business Academy helps Chiropractors to Market and Organize their offices, resulting in many new patients in.

Dr. [redacted] signed a contract with CBA and included in that contract is the following clause:

"If Client elects to terminate this agreement within three days from the date hereof and prior to having received any of the specified services Client shall be entitled to a refund of all the amounts paid to Consultant less a termination fee equal to thirty percent of the contractual amount stipulated in this agreement. Client expressly agrees and acknowledges that the refund procedure set forth in this paragraph is reasonable and fairly compensates Consultant for any damages it may incur in the event of Client's termination of this agreement, particularly in light of the fact that it would be impractical or extremely difficult to calculate the Consultant's actual damages in such an event."

As part of the services offered to the client are 12 workshops per year and include courses for the Doctor and his staff. The courses are done on a self study basis, with each student studying at their own speed for maximal understanding. There are always at least one supervisor to 15 students and the supervisor will assist the students, drill with the students and help them to role play.

Dr. [redacted] practices in Ohio and CBA has offered to send a consultant to his practice to train his marketer on the job. We have also done phone consultations with both Dr [redacted] and Dr [redacted].

CBA is happy to reallocate these services to the client for best use to the client.

Vice President Production

Chiropractic Business Academy

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When we signed up for this service we were told that they would get one on one training for our staff regarding front desk procedures. We spent 2000 for our staff to travel to Florida to study on their own. They could do that at home.

We did have consults with a consultant prior to this incident but not after, as we were extremely dissatisfied with the service. Three days is simply not enough time to evaluate a program. They have no monetary output invested in us, there is no reason we should not get a prorated refund. All of the material is online and they have nothing invested in our office.

I and a staff member attended the Chiropractic Business Academy training and were never given anything more than some old workbooks that had not been updated since their takeover of the Prescott Group. Many of the pages were just thrown together photocopies, and both of the courses that we took referred to old brochures that CBA no longer even produced and even though they were a large part of my course I was told to just ignore them because they didn't use them anymore.

Beyond the Academy they promised to guide us through their processes. They sent me files that did not work on our system and were unable to provide the tech support to get the files working properly. The manager supervising our practice was changed multiple times without any notice and they neglected to call us for weeks on end because of this turnover. We attempted to hire a marketer and, determined to give CBA a chance, we tried to implement everything that they suggested to the letter. Even paying to submit an ad for the position that they wrote for us. We got exactly 0 responses from their ads. After telling them multiple times of our concerns they still never followed through. After telling them that we were no longer interested and letting our subscription lapse they still continued to call us and even sent emails telling us that we were enrolled in their latest course and they looked forward to seeing us. The emails and phone calls continued even after asking them to stop and unsubscribing from their emails.

They may help some office, but they did not help ours and were in my opinion a waste of our money.