ChiroTouch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
have been in contact with Chiro-touch via [redacted] who is in charge of client satisfaction. I am extremely dissatisfied with his lack of any negotiation in regards to my formal complaints. It appears that his only platform is to mock my “shock and disbelief” and quote section 6 of a contract that I have yet to see a signed copy of.
I continue to believe they had no legal right to withdraw money from my business account without my knowledge or authorization. That is paramount to “stealing”.
He has not explained at all about the lack of billing and communication when I was working with the company, in the initial learning process.
I believe that I demonstrated good will in sending a check for $541.71 for services rendered October, November & December.
I believe that I never should have been sold this system, since I have a small practice, and I am semi-retired and it is much more suitable for larger venues. I was misled by the salesman that this was a month to month agreement. Mr. [redacted] has not addressed these issues at all, but continues to recite the contract, which I was not aware of until Feb of 2016.
I believe they should be held responsible to make the client aware of what they are signing up for. I was persuaded to leave a software company that I was on a month to month. Mr. [redacted] claims empathy for changes in my practice. What does that mean. I am happy in my practice., of 28 years. I am totally unhappy with ChiroTouch and feel that my only satisfaction is to be compensated for my distress. It has been such a miserable experience that I want to end further contact with this company along with the $360.00 that was taken from my account, without my permission.
And whatever empathy he has is misplaced, as I want nothing to do with this chaotic company and lack of coherent dealings, probably due to their recent merger………No I am not asking for anything more than what a reasonable person would expect, given the same circumstances.
Regards,
[redacted]

To Whom It May Concern:
We pride ourselves on having satisfied clients, and we are disappointed...

that a client has felt that they need to go to such lengths to be heard. We take complaints very seriously and strive to ensure each and every one of our customers is entirely satisfied with their purchase. Our CTAdvocate manager, [redacted]  ([redacted]) and our Customer Support Manager, [redacted]) will be reaching out directly to ensure that we can ameliorate this situation and find a swift resolution. 
Sincerely,
The ChiroTouch Team