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Address: 1511 Sandy Beach Rd, Pickering, Ontario, Canada, L1W 1Z5
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Address: 1511 Sandy Beach Rd, Pickering, Ontario, Canada, L1W 1Z5
Phone: |
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I have gone through all the reviews on the internet and saw that there were way more negative comments and it was really scary.
But due to the lockdown, we had no other way to send our shipments to the US and we have gone with ChitChats. After about 2000+ deliveries, I can tell you that we never had a single issue or a package being lost. ChitChats has just made our lives much easier! we're loving it and plan to continue with them even after lockdown ends(although price-wise, we do have to pay them $1 more compared to us shipping directly to ***, the ease we got by using them is definitely worth it)
Don't hesitate, try them out!
Domestically this company makes no sense. You pay them extra, a middleman fee, and all they do is sit on the package for a few days until they decide to give it to ***. So they don't actually do anything for domestic shipments other than waste your time and money. Recently purchased a package, and the seller decided to use their services to ship from the GTA to London, Ontario. It has been a week now, they just shipped the package 50km in the wrong direction and then have been sitting in it for a week. Just take your package to the post office, that's all they do with it anyway, save yourself some money and your customers time.
I used the shipping service to post a parcel to someone in the United Kingdom. I was quoted $57.27 and dropped the parcel off to their Vancouver location on the 15th October 2018.
The parcel was delivered to the United States for the remainder of the journey to the UK. After 6 weeks the parcel showed that it was delivered, but not to England UK instead to Blaine WA USA.
It has remained there ever since and I have contacted chitchats on several occasions where they have stated that they do not know why it went no further than the USA and that they would have it returned to Canada.
It is not the 7th January 2019 and I am still waiting for its return AND am out $57.27.
Product_Or_Service: *** through chitchats International Priority
Order_Number: ***
Account_Number: CMXXXXXXXXXUS
Initial Business Response /(1000, 5, 2019/01/23) */
Chit Chats is a freight forwarder that offers low postage options with different carriers to our clients. We do not handle the final delivery and it seems, based on the client's inquiry, there may be some misunderstanding as to how shipments are handled and who is responsible for what. It is the shipper's responsibility to: verify correct address, postage is correct with accurate details on weight, dimensions and the contents of the package, as well as ensuring that the contents are compliant with all custom laws with the destination country.
We offer our clients the ability to purchase *** postage from Canada and we charge a delivery fee to take these packages to *** in the US. The delivery is handled by the carrier and not Chit Chats as we charge the delivery fee to fulfill our obligation of taking the package from Canada to *** in the US. The carrier, in this case ***, is responsible for delivering the package to the client's customer.
For this specific shipment, postage was purchased by the client on Oct 17. The package was received and processed by Chit Chats on Oct 18 and we handed this package to *** on Oct 19. From this point the package is inducted into ***' mail stream to be processed and handled by them for final delivery to the customer.
*** tracking shows the package was in transit with the last scan on Oct 20. There is about a month where no further updates are provided by *** and on Nov 20 a scan shows the package is back in Seattle. We do not control why packages are undeliverable and ultimately returned to sender. We have seen different reasons why this happens (i.e. incorrect address, duties refused, package never claimed to name a few examples). However, this is out of our hands as these are determined by ***. We did submit an inquiry to *** to help facilitate this for the client, asking for more details as to why this package was returned as there were no details on the postage label when we received it at our US return facility. We still have not heard back from *** and we advised the client that they could also submit a request directly to *** to inquire further if the error was on ***' end.
Once returns are received at our US return facility, they are processed and sent back to Canada. Currently in BC returns can take 2-4 weeks, at which point we would contact the client so they can pick it up from one of our branches. We know that when this was received on Nov 27 at our US facility it took longer to get back to Canada due to the holiday shipping delays and the heavy shipping volumes during the holiday season. We did get the package back to her and we waived the return fee for any inconvenience as we normally charge $5 for each package we bring back up. For the postage refund the client needs to inquire directly with *** to determine if it was in fact an error with *** at which point we could help facilitate with the refund if it was an error with the carrier not delivering the package.
Initial Consumer Rebuttal /(3000, 7, 2019/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept ChitChats response as the service is sold as a cheaper and Canadian alternative to ***. There was nothing wrong with the UK address, and the response from ChitChats was for me to contact *** when I purchased the service through ChitChats so I expect ChitChats to at least have some responsibility in this postal failure, especially as I dropped my parcel off at one of their locations NOT ***.
Final Business Response /(4000, 9, 2019/02/07) */
We're sorry that the service we offered was not clear to the client. As a freight forwarder we cannot control our carrier's procedures for packages that are undeliverable. We have submitted multiple inquiries on behalf of the client to *** and unfortunately, have not had a response to why the package was undeliverable and if in fact it was due to an address error. As we mentioned, undeliverable packages can be for many reasons and it is not confirmed if in fact it was due to the address for this shipment.
We have confirmed that the client received the package back and the return fee was waived.
Chit Chats is not liable for shipments upon their receipt by the designated carrier and this is stated in our terms under our limitation of liability.
As a goodwill gesture for the inconvenience caused, we issued a refund of $57.28 back to the client's account. We have also submitted the request to our accounting department to refund this amount directly back to the client's credit card which can take 7-10 business days before the funds appear back on their credit card.
We apologize for any miscommunication and for any inconvenience caused as we want to ensure that our clients understand our services and always happy to answer any questions if things are unclear. We hope that this resolves any outstanding issues and that they may have a better experience should they wish to use our services again.