Chiu Kwan Kitchen of Lehighton Incorporated

Dear [redacted] ***,I would like to explain, on behalf of our local family owned restaurant, what happened on the evening of the complaint on recordOur restaurant offers a wide variety of items on our buffet for our customers to chooseThey can also order specialties from our take-out menu The Customers in question choose containers of food from our buffet as well as a special Order of Lo Mein and General Tso's ChickenThis was at 8:p.m.At 9:the same evening, the two female customers returned with an angry, intoxicated gentlemanThis man came into our restaurant insulting us, Comparing our food to dog food and demanded his money backI calmly tried to offer the money back for the buffet, but the Lo Mein and General Tso's Chicken were freshly prepared and I did not feel it necessary to return their money for the freshly prepared foodAs the man became increasingly angry and began to threaten our business' reputation, we were unsure of his intentions so I called our local police officers.We have been serving our buffet this way for many years and pride ourselves in quality foodThere truly was no reason for this customer to treat us in the unkind manner he didWe offered what we felt was a fair Compromise.Thank you for your time.Sincerely,Julie for Chiu Kwan Kitchen

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Regarding this matter, it is now slander saying I was intoxicated as I was talking to the POLICE officers that they calledOf course this is the response of a low class restaurant in the area that would make a clam to protect the business.
This lie by the restaurant shows that the female who's picture was take was angry and my wife and daughter did not come in till after approxmin wondering where I wasWhich was waiting for the police they called because I wouldn't leave without my refund? The officer said it was not up to them to decideIn the pictures they were running,but I have them to show.
I also did not compare their food to dog food, I said I have to feed it to my dogs because I will not eat it or feed it to my familyThe SO CALLED fresh food made, was not!
Never was an unkind word said to them or spoken,I just asked for my money back and she REFUSED, as I stood there waiting for the police because I had NO reason to leave because of their threat. Since this response from the restaurant was in a way to hurt me without proof and I am not satisfied, I will be forced to now take legal actionsAlso what my daughter did eat and felt ill, we will be contacting the Board of health to inspect the restaurant
Thank you, *** ***

Dear [redacted],I would like to explain, on behalf of our local family owned restaurant, what happened on the evening of the complaint on record. Our restaurant offers a wide variety of items on our buffet for our customers to choose. They can also order specialties from our take-out menu....

The Customers in question choose 3 containers of food from our buffet as well as a special Order of Lo Mein and General Tso's Chicken. This was at 8:30 p.m.At 9:35 the same evening, the two female customers returned with an angry, intoxicated gentleman. This man came into our restaurant insulting us, Comparing our food to dog food and demanded his money back. I calmly tried to offer the money back for the buffet, but the Lo Mein and General Tso's Chicken were freshly prepared and I did not feel it necessary to return their money for the freshly prepared food. As the man became increasingly angry and began to threaten our business' reputation, we were unsure of his intentions so I called our local police officers.We have been serving our buffet this way for many years and pride ourselves in quality food. There truly was no reason for this customer to treat us in the unkind manner he did. We offered what we felt was a fair Compromise.Thank you for your time.Sincerely,Julie for Chiu Kwan Kitchen

Review: On saturday June 5th my wife brought home take out from this restaurant. It was from the buffet at the end of the night and also ordered lomein from kitchen. After one bite of the food it was dryed out and uneatable. The bill was $34.25, I brought the food back and asked for my money back. I was told it was the end of the night food and thats what I should expect, dried out food. She only would refund me $17.00 and I requested a full refund which she refused. I said I wanted my money, she refused again and called the police. The officer he could do nothing and I should just take the $17.00. I have both receipts. I had to throw the food out for fear my family would get sick.Desired Settlement: $17.25 returned

Business

Response:

Dear [redacted],I would like to explain, on behalf of our local family owned restaurant, what happened on the evening of the complaint on record. Our restaurant offers a wide variety of items on our buffet for our customers to choose. They can also order specialties from our take-out menu. The Customers in question choose 3 containers of food from our buffet as well as a special Order of Lo Mein and General Tso's Chicken. This was at 8:30 p.m.At 9:35 the same evening, the two female customers returned with an angry, intoxicated gentleman. This man came into our restaurant insulting us, Comparing our food to dog food and demanded his money back. I calmly tried to offer the money back for the buffet, but the Lo Mein and General Tso's Chicken were freshly prepared and I did not feel it necessary to return their money for the freshly prepared food. As the man became increasingly angry and began to threaten our business' reputation, we were unsure of his intentions so I called our local police officers.We have been serving our buffet this way for many years and pride ourselves in quality food. There truly was no reason for this customer to treat us in the unkind manner he did. We offered what we felt was a fair Compromise.Thank you for your time.Sincerely,Julie for Chiu Kwan Kitchen

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Regarding this matter, it is now slander saying I was intoxicated as I was talking to the POLICE officers that they called. Of course this is the response of a low class restaurant in the area that would make a clam to protect the business. This lie by the restaurant shows that the female who's picture was take was angry and my wife and daughter did not come in till after approx. 20 min wondering where I was. Which was waiting for the police they called because I wouldn't leave without my refund? The officer said it was not up to them to decide. In the pictures they were running,but I have them to show.