Chloe + Isabel

Revdex.com: At this time, I have not been contacted by Chloe + Isabel regarding complaint ID [redacted] Sincerely, [redacted]

I have been waiting over a month for a refund on goods that were already returnedI sent the return on the [redacted] of AugustI received notification that the order had been processed on September ***, but did not receive a refund to my credit card at that timeA few days later, I logged onto the website and noticed that the status of the return was failedSo, I called Chloe+Isabel (I had to wait a painfully long time to get someone on the line)Finally, when I spoke to someone they said they would have their IT team try and resolve the issue so that the refund would be processed on the card that I had used to make the purchaseAfter a few more days, I had to reach out againThis time I asked for a check and that it be overnighted and sent with a tracking numberThey sent it snail mail without a tracking numberI have now been waiting days since they said they would send the check and have not received anythingMy credit card is due tomorrow and now I have transfer funds out of my saving account to meet the bill

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved However, the credit card used has since been cancelled due to fraud I will need the refund of $to go on the following [redacted] *** Visa [redacted] exp**/ [redacted] Sincerely, [redacted]

I recently hosted a pop up party for a friend that had recently became a merchandiser for this company. When I placed my order for my "free" jewelry which was $100, my debit card was charged the amount of $104 and some change. Mind you, I was only suppose to pay the shipping and handling. They did not credit me for the $100. I contacted them immediately and was told there was nothing they could do to cancel the order. And for me to get a refund, I would have to wait 5-7 business days for my merchandise to arrive and then return the merchandise back to them and then they could process the refund! WTH I am very upset with their customer service and WILL NEVER again support any merchandiser of this company!

I have been waiting over a month for a refund on goods that were already returned. I sent the return on the [redacted] of August. I received notification that the order had been processed on September [redacted], but did not receive a refund to my credit card at that time. A few days later, I logged onto the website and noticed that the status of the return was failed. So, I called Chloe+Isabel (I had to wait a painfully long time to get someone on the line). Finally, when I spoke to someone they said they would have their IT team try and resolve the issue so that the refund would be processed on the card that I had used to make the purchase. After a few more days, I had to reach out again. This time I asked for a check and that it be overnighted and sent with a tracking number. They sent it snail mail without a tracking number. I have now been waiting 10 days since they said they would send the check and have not received anything. My credit card is due tomorrow and now I have transfer funds out of my saving account to meet the bill.

[redacted] was contacted by a member of our recruitment organization on June **, 2014 and was invited to join our exclusive selling community as a Chloe + Isabel Merchandiser by which she was required to...

invest in a sample set of jewelry and business supplies in the amount of $175 plus sales tax and shipping for a total initial investment of $195.20 which was completed on June **, 2014.
Typically, all new members to our selling community are automatically and systematically assigned to a corporate coach called a Sales Development Associate who contacts and communicates with the new Merchandiser exclusively throughout their first 60 days or "Fast Start" program. The process of matching up a new Merchandiser with a Sales Development Associate occurs automatically in our systems and routinely takes place every day. Because of a systematic failure it appears that [redacted]'s assignment to her Sales Development Associate failed and therefore, her claims that she was not contacted by a member of our organization are valid but specifically tied to a systematic issue with a technology tool we use internally.
In addition to the above-referenced statements posted herewith [redacted] has not gone on record in our systems to reach out and communicate in any fashion by phone, email, web form or other contact channels we support to notify us of her complaint. Until receipt of the complaint filed with the Revdex.com we were not provided the opportunity to assist [redacted] with a resolution to her complaint.
We routinely field communication from our customers, Merchandisers (or sellers) and all other parties through standard support channels (phone, email, chat, web form and social via [redacted] or toll free at ###-###-####). Again, none of these channels appear to have been utilized by [redacted].
[redacted] is in possession of Chloe + Isabel product and is entitled to a full refund of her initial investment, less initial shipping costs and would have been eligible to receive such a refund had she returned her Essential Kit within 30 days of the original shipment date of her product as outlined in our Return Policy ([redacted].
Given the circumstances of the nature of her refund request, the technological issue associated with [redacted]'s initial on-boarding experience Chloe + Isabel is willing and will issue a full refund as an exception to our Return Policy to [redacted]’s original method of payment. We will also provide [redacted] with a complimentary return-shipping label to send back her sample product to our fulfillment center for inspection.
Should this response not satisfy the complaint please contact the undersigned. A formal letter of this correspondence will also be mailed to [redacted] in copy to the response to this complaint. This will serve as acknowledgement of the issue, our promised resolution and commitment to resolve future occurrences of a similar nature when they are brought to our attention.
[redacted] + Customer Experience
Chloe + Isabel, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  However, the credit card used has since been cancelled due to fraud.  I will need the refund of $175.00 to go on the following [redacted] 
Visa [redacted] exp**/**
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Chloe + Isabel regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: Chloe and Isabel were persistent in their calling once I inquired about the business opportunity. The sales representative who signed me up insisted that I would get support to start the business. Once I made my $195.20 payment, I never heard from them again. I have not received a call to see if I received the product or how to set up my online account. NOTHING!!! It seems all they wanted was the money and do not offer any support to their consultants.Desired Settlement: I want a refund of my $195.20 and I can send their product back to them. I do not want to support or work for a company who does not follow up with their consultants.

Business

Response:

[redacted] was contacted by a member of our recruitment organization on June **, 2014 and was invited to join our exclusive selling community as a Chloe + Isabel Merchandiser by which she was required to invest in a sample set of jewelry and business supplies in the amount of $175 plus sales tax and shipping for a total initial investment of $195.20 which was completed on June **, 2014.

Typically, all new members to our selling community are automatically and systematically assigned to a corporate coach called a Sales Development Associate who contacts and communicates with the new Merchandiser exclusively throughout their first 60 days or "Fast Start" program. The process of matching up a new Merchandiser with a Sales Development Associate occurs automatically in our systems and routinely takes place every day. Because of a systematic failure it appears that [redacted]'s assignment to her Sales Development Associate failed and therefore, her claims that she was not contacted by a member of our organization are valid but specifically tied to a systematic issue with a technology tool we use internally.

In addition to the above-referenced statements posted herewith [redacted] has not gone on record in our systems to reach out and communicate in any fashion by phone, email, web form or other contact channels we support to notify us of her complaint. Until receipt of the complaint filed with the Revdex.com we were not provided the opportunity to assist [redacted] with a resolution to her complaint.

We routinely field communication from our customers, Merchandisers (or sellers) and all other parties through standard support channels (phone, email, chat, web form and social via [redacted] or toll free at ###-###-####). Again, none of these channels appear to have been utilized by [redacted].

[redacted] is in possession of Chloe + Isabel product and is entitled to a full refund of her initial investment, less initial shipping costs and would have been eligible to receive such a refund had she returned her Essential Kit within 30 days of the original shipment date of her product as outlined in our Return Policy ([redacted].

Given the circumstances of the nature of her refund request, the technological issue associated with [redacted]'s initial on-boarding experience Chloe + Isabel is willing and will issue a full refund as an exception to our Return Policy to [redacted]’s original method of payment. We will also provide [redacted] with a complimentary return-shipping label to send back her sample product to our fulfillment center for inspection.

Should this response not satisfy the complaint please contact the undersigned. A formal letter of this correspondence will also be mailed to [redacted] in copy to the response to this complaint. This will serve as acknowledgement of the issue, our promised resolution and commitment to resolve future occurrences of a similar nature when they are brought to our attention.

[redacted] + Customer Experience

Chloe + Isabel, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, the credit card used has since been cancelled due to fraud. I will need the refund of $175.00 to go on the following [redacted]

Visa [redacted] exp**/**

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Chloe + Isabel regarding complaint ID [redacted].

Sincerely,