Chobani, LLC

August 2015Re: ID [redacted] ***Dear [redacted] ,Thank you for your letter of August 14, 2015, forwarding a copy of the complaint from [redacted] ***As indicated in her Revdex.com Complaint, [redacted] did contact Chobani on September 13, She mentioned that she purchased Chobani product on August 19, and claimed to become sick after consuming the productAs you are likely aware, during the time [redacted] contacted Chobani, we were undergoing a voluntary product recallAs per Chobani's protocol during the recall, all complaints of illnesses were sent directly to our insurance carrier to handle as potential claimsAccording to Chobani's insurance carrier, [redacted] ***' claim was received by the carrier on 9/27/After various correspondence with the claimant,' including a review of [redacted] ***' medical records and doctors' reports, the insurance carrier denied [redacted] ***' claim based upon "lack of medical causation." According to our carrier, "[t]he medical records provided did not support a claim for illness related to consumption of the recalled yogurt." Accordingly, a denial letter was mailed to [redacted] on June 3, The claim was closed shortly thereafter.Thank you for bringing this matter to our attentionPlease let us know if we can be of further assistance.Best regards,Associate General CounselChobani, LLC

Thank you for your letter of November 22, 2016, forwarding a copy of the complaint from Ms[redacted] As Ms [redacted] indicated in her complaint, she did in fact speak with members of our Community Loyalty Team on the dates indicated in the complaintWe had requested her ??ddress sowe could send a self-addressed stamped envelope for her to send the alleged foreign object for our investigationUpon receiving Ms [redacted] 's Revdex.com complaint, our Community Loyalty Team contacted Ms [redacted] again, to apologize for the delay, to inform her that we'd be sending theenvelope for the object, and providing her with a $refundThe refund check was issued onNovember 28, 2016.Thank you for bringing this matter to our attentionPlease let us know if we can be of further assistance.Best regards, Assistant General Counsel Chobani, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10758330, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I presented proper medical documentation, but when the treating physician is an ALBANY state alumni, the same ALBANY state that is responsible for handling the recall, the same ALBANY state that granted CHOBANI a contract to be served at NYC public school systems, I begin to notice a CONFLICT OF INTERESTMostly the interest being MONEY on the behalf of certain businesses or entities who have a civil duty to inform and protect the public and who failed to do soI also did research and discovered the $180,in fines for the Chenango County plant in for the same mold issue and I am left to wonder if the public was notified, and if claims were submitted how many were denied due to "lack of medical causation" If you consume something and become sick with a severe illness you never had before, without prior knowledge of a product being tainted and go to the doctor and he diagnoses you with something else you should not be held liable because you were not notified of the recalled itemI do know I was not sick until I consumed the yogurt which I found out after the fact was contaminated with moldwhich I subsequently can not eat because I have allergic reactions to the productI will be contacting the proper agencies to investigate all parties involved on the handling of the recall and the claims submitted because I nor the public should be penalized for not being properly notified and allow the coverup of a potential health crisis [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

My apologies that I do not have full details as I am traveling at the moment.Ms [redacted] did contact Chobani on 11/7/to report some foreign material in her cup of Chobani Banana and Dark Chocolate ChobaniThe material was mailed back to Chobani for analysis by Ms***The envelope provided by Chobani to have the material returned had the incorrect reference number causing a delay in providing Ms [redacted] the results of Chobani's investigationOnce the issue was resolved the identification of the material was provided to Ms [redacted] via phone callThe material in question was identified as a food grade adhesive used to seal the lids on the yogurt cupA letter was mailed on 12/18/further disclosing the results of Chobani's investigationAt my current location I do not have a copy of the letter but will forward ASAP and have it re-mailed to [redacted] ***A separate mailing will also take place also re-issuing the refund indicated by the Ms***

Chobani has to request a review from their carrier *** *** the case id# is ***A claim was submitted from employer, with medical documentation to the insurance carrier*** *** handled the claim at TravelersI sent a formal complaint to the retail store advising them of
the recall and made a verbal complaint to two supervisors at the time of the recall and was advised the product would not be pulled from the shelves although it was the lot# affected and it was in the mediaChobani should be making inquiry to retailer as to why the product was being sold during the recallI as a consumer and employee advised customers of the recall when they were making purchases many had heard of it in the media but were not aware they were purchasing the affected lot# I was one who was not aware and became very ill and am allergic to the yogurt nowI have no nut allergies either but I do have a mold allergy

As of today, 2/16/I have not received anything from Chobani I don't know what they are trying to hide, and frankly it scares me because I ingested some of the foreign substancePlease mail me the analysis so I know I am in no danger

Revdex.com:I have reviewed the material presented and accept the explanation I appreciate the response from Chobani Thank you,*** ***

Thank you for your letter of November 23, 2016, forwarding a copy of the complaint from *** ***As indicated in *** ***'s complaint, he did contact Chobani on November 9, and subsequently provided us with the product code information so that we could conduct an internal investigation.During
that call, we thanked him for his information and indicated we were sending him a refund for the productA refund, in the amount of $was sent on November 21, To date, we have not received confirmation that the refund check has been cashedHowever, *** *** does indicate in his correspondence to you that he felt the issue has been resolved.Thank you for bringing this matter to our attentionPlease let us know if we can be of furtherassistance.Best regards, Laura ** ***Associate General Counsel Chobani, LLC

Thank you for your letter of November 22, 2016, forwarding a copy of the complaint from Ms.[redacted]. As Ms. [redacted] indicated in her complaint, she did in fact speak with members of our Community Loyalty Team on the dates indicated in the complaint. We had requested her ??ddress sowe could send a...

self-addressed stamped envelope for her to send the alleged foreign object for our investigation. Upon receiving Ms. [redacted]'s Revdex.com complaint, our Community Loyalty Team contacted Ms. [redacted] again, to apologize for the delay, to inform her that we'd be sending theenvelope for the object, and providing her with a $15 refund. The refund check was issued onNovember 28, 2016.Thank you for bringing this matter to our attention. Please let us know if we can be of further assistance.Best regards, Assistant General Counsel Chobani, LLC

My apologies that I do not have full details as I am traveling at the moment.Ms. [redacted] did contact Chobani on 11/7/2015 to report some foreign material in her cup of Chobani Banana and Dark Chocolate Chobani. The material was mailed back to Chobani for analysis by Ms. [redacted]. The envelope...

provided by Chobani to have the material returned had the incorrect reference number causing a delay in providing Ms. [redacted] the results of Chobani's investigation. Once the issue was resolved the identification of the material was provided to Ms [redacted] via phone call. The material in question was identified as a food grade adhesive used to seal the lids on the yogurt cup. A letter was mailed on 12/18/2015 further disclosing the results of Chobani's investigation. At my current location I do not have a copy of the letter but will forward ASAP and have it re-mailed to [redacted]. A separate mailing will also take place also re-issuing the refund indicated by the Ms. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10758330, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I presented proper medical documentation, but when the treating physician is an ALBANY state alumni, the same ALBANY state that is responsible for handling the recall, the same ALBANY state that granted CHOBANI a contract to be served at NYC public school systems, I begin to notice a CONFLICT OF INTEREST. Mostly the interest being MONEY on  the behalf of certain businesses or entities who have a civil duty to inform and protect the public and who failed to do so. I also did research and discovered the $180,000 in fines for the Chenango County plant in 2012 for the same mold issue and I am left to wonder if the public was notified, and if claims were submitted how many were denied due to  "lack of medical causation".  If you consume something and become sick with a severe illness you never had before,  without prior knowledge of a product being tainted  and go to the doctor and he diagnoses you with something else you should not be held liable because you were not notified of the recalled item. I do know I was not sick until I consumed the yogurt which I found out after the fact was contaminated with mold. which I subsequently can not eat because I have allergic reactions to the product. I will be contacting the proper agencies to investigate all parties involved on the handling of the recall and the claims submitted because I nor the public should be penalized for not being properly notified and allow the coverup of a potential  health crisis. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

21 August 2015Re: ID [redacted]Dear [redacted],Thank you for your letter of August 14, 2015, forwarding a copy of the complaint from [redacted]. As indicated in her Revdex.com Complaint, [redacted] did contact Chobani on September 13, 2013. She mentioned that she purchased Chobani product on August 19, 2013 and claimed to become sick after consuming the product. As you are likely aware, during the time [redacted] contacted Chobani, we were undergoing a voluntary product recall. As per Chobani's protocol during the recall, all complaints of illnesses were sent directly to our insurance carrier to handle as potential claims. According to Chobani's insurance carrier, [redacted]' claim was received by the carrier on 9/27/13. After various correspondence with the claimant,' including a review of [redacted]' medical records and doctors' reports, the insurance carrier denied [redacted]' claim based upon "lack of medical causation." According to our carrier, "[t]he medical records provided did not support a claim for illness related to consumption of the recalled yogurt." Accordingly, a denial letter was mailed to [redacted] on June 3, 2014. 1 The claim was closed shortly thereafter.Thank you for bringing this matter to our attention. Please let us know if we can be of further assistance.Best regards,Associate General CounselChobani, LLC

The information regarding the material found in Ms. [redacted] cup of Chobani Greek Yogurt did take a longer then usual amount of time to determine. Unfortunately the incorrect case ticket number was associated with the material she had returned to us. Once the material was found and identified Ms. [redacted] was called and prodided the information. The letter regarding needed to be approved and was mailed a week or so after. The letter is attached.