Chocolate Conspiracy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The Owner of the business told me that he would reimburse me for whatever it cost to repair the item which is the dollars in question with regard to the complaint Once the repair was completed I sent him the invoice which was never reimbursed to meSubsequently the repair was found to be ineffective and the owner of the business further agreed to reimburse me for the vinyl coveringThis was in addition to the reimbursement for the repairThe only reason the owner feels that he has this option to refuses to make payment as agreed is because he failed to make the payment in a timely manner when the invoice was presented in the first placeI still have to have the vinyl top removed and the top repaintedWhich entails removing the glue and prepping and painting the top which I would not have otherwise been forced to do Regards, [redacted]

RE: ***To Whom It May Concern;This letter is in response to your letter dated 05/03/regarding complaint submitted on 04/20/12:19:PM and assigned ID# ***.Smooth Line manufactures custom removable hardtops for convertible sport carsThese hardtops have been made since Smooth
Line takes great pride in our qualityEach hardtop is handmade, one at a time, which is very time consumingWe realize that these cars are very special to our customers.We can understand Mr***’s frustrations with the longer than anticipated manufacturing timeHowever, during Mr***’s wait, the Smooth Line factory and offices had unexpectedly lost it’s lease and necessarily had to move it’s manufacturing office to a new locationThis move completely disrupted the organizationThe move took longer than anticipated and therefore delayed productionCommunication was not the best during this periodThis is not an excuse, nor Mr***'s problem, however a factpercent of our customers have endured the pain with us and have been willing to waitEach of these hardtops are handmade to order by skilled craftsmenAll of our team puts a huge effort into each order.We very much value Mr*** as a customer and would deeply appreciate if Mr, *** would reconsider his position and accept his custom hardtop.Mr***’s hardtop is almost finished and is scheduled to be shipped May 6thYours trulyJack F* Smooth Line, Inc

RE: ***To Whom It May Concern:This letter is in response to your letter dated 07/08/regarding complaintfiled on 7/8/12:19:PM and assigned ID# ***.Mr*** contacted us via email address *** on June30, stating his interest in a hardtop for his
wife’s Miata as we are inthe business of building custom hardtopsWe responded on July 1, with aprice quote based on his email including a special reduced price offerHe thenemailed again on this date questioning pricing and clarification versus what hesaw on our websiteOn July 2, we responded via email to clarify pricing aswell as included our pricing sheet to assist him with understanding our pricebaseHe was then again emailed pointing out shipping cost quote to bothcommercial and residential addressHe responded that day stating it would becommercial to the UPS store and wanted to confirm the new full price deliveredwould be $He asked ‘is that correct’ and if it is ‘let’s do this!’On July 6, Mr*** emailed again with different option specifics and a zipcode for shipping and we responded that day with a new quote and specialpricing offer based on his new choices for a custom built hardtopOur emailstated if he was ready to place his order for a custom built hardtop to call ourSales Line at ###-###-#### and he did just that.0n July 7th Mr*** called our Sales Line and stated he wanted to place hisorder for a custom built hardtopHe spoke with Jack who confirmed with himwhat he wanted since it changed from the first email to the final emailMr.*** was told at that time that payment was in advance since these are custombuilt hardtops and he provided his credit card information for processingWe ranhis credit card to ensure it cleared, as we do with all orders, and emailed hisconfirmation around 11:30am for review to ensure accuracy before productionbeganWe request customers sign and return per our credit card processor’sguidelines for fraud preventionTo date we have had zero complaints on thisprocess.As acknowledged by his email, it was explained to him by phone on 7/8/thathe would be refunded his payment less bank charges after the transaction processwas completeMr*** rudely hung up before the conversation was complete.Your letter indicates he filed a claim against us just one hour and twelve minutesafter his email to cancel the orderBanks as well as our credit card processingvendor typically allot hours for a transaction to be completedIn fact, on July9th the amount for his purchase was only “in process” through our bank andtherefore not yet cleared as a depositThis amount was fully processed in ouraccount on Friday, July 10, To protect against fraud it is a commonbusiness practice to process a refund after it has officially cleared as a deposit asthere is no guarantee of funds until then.Our standard policy is $non-refbndable fee for cancellationHowever, thisfee will be waived and we will process a refund minus the banking transactionfees our company incurred to process the orderHis order #*** was for theamount of $1729.00, minus $(2.99% cc processing fee we get accessed) fora total of $1, which is being processed today via Mr***’s credit card.We feel Mr***’s complaint against us is ridiculous in addition to unfairOurcompany went above and beyond to provide him with options and pricing for acustom built hardtopHe called us, clearly placed a phone order and supplied hiscredit card information for paymentWe then processed it based on his call to us,sent him the order for reviewThe next day he cancelled the order andimmediately filed a complaintWe had no time to address this matter and find ithard to believe that Revdex.com would accept a claim on a purchase that was just madeespecially because the customer changed his mind on an order that he clearlyknew was a custom made-to-order item.We are a small business, and in a very niche market, so we strive twice as hardfor customer satisfaction and top quality productsWithout such aim ourbusiness would otherwise crumble quickly.It is our hope that Revdex.com will dismiss this complaint completely by seeing thiscustomer acted too hastily filing a complaint and unfairly not giving ourcompany time to satisfy his demand of a refund after so quickly changing hismindThe above surely demonstrates that this customer was indecisive to beginwith, changing what he wanted from first contact, and we kept up with hisrequests on information, pricing, etcand would have continued in such a mannergiven the opportunity.Sincerely,*** ** ***Office Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
To whom it may concern; Revdex.com Jack L at Smooth Line has not met the demands of my complaintHe fraudulently charged my credit card and I want my money backI reiterate and point out that, (as was explained to me on the phone when he took my cc information and immediately charged my cc) In his letter accompanying the purposed order he said “Please carefully review your (proposed) orderTo confirm accuracy and initiate production please sign, date and return a copy.” The proposed order states the sameHowever, it also states that they have already charged me (the full price of the order)On July 10th, Jack L also told me on the phone that “You will get your money back.” I say again; it is a fraudulent charge that I have not authorized until I sign date and return the order form as per their directions. Further: What reputable company would not refund the full amount anyway, (but, of course, what reputable company would have made the charge in the first place? What prudent person would pay the full price of an order before it shipped (in up to five months)The business standard is “Charged when shipped.” I expected to pay the $nonrefundable deposit upon signing dating and retuning the proposed order, and the balance when shipped. Respectfully *** ***

Hi ***,I wanted to confirm to you that my complaint has been resolved in a positive manner. I would like the case opened and amended to show this.Thank you,-*** ***

To Whom It May Concern:This letter is in response to your lettered dated 11/12/2015 regarding complaint filed on 11/11/2015 5:12:02 PM and assigned ID# [redacted].Mr. [redacted] ordered a hardtop from us in which he then contacted us stating there was an issue with the Carbon Fiber exterior...

separating from the hardtop. Our products have a warranty of one year. To save the customer the expense and problem of return shipping the hardtop at his expense, we suggested he find a local shop of his choice for repair. Return shipment would require a large carton via a LTL freight carrier, which cost of over $200.Mr. [redacted] chose a local shop which charged him for repair but apparently their repairs did not satisfy him either. To show good faith we offered a full refund of $400.00 for the carbon fiber exterior which is what he paid for this upgrade. Check #[redacted], payable to [redacted], in the amount of $400.00 cleared our bank acoount yesterday, November 23, 2015.We feel the $214.00 charge is between the shop and customer because this didn't resolved the issue to the customer's satisfaction.We are a small business, and in a veiy niche market, so we strive twice as hard to achieve customer satisfaction and top quality products. Without such aim our business would otherwise crumble quickly.It is our hope that Revdex.com will dismiss this complaint completely by seeing we addressed the customer’s issue and reimbursed him for this exterior upgrade.Sincerely,Brenda ** M[redacted] Office Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Owner of the business told me that he would reimburse me for whatever it cost to repair the item which is the 214 dollars in question with regard to the complaint.   Once the repair was completed I sent him the invoice which was never reimbursed to me. Subsequently the repair was found to be ineffective and the owner of the business further agreed to reimburse me for the vinyl covering. This was in addition to the reimbursement for the repair. The only reason the owner feels that he has this option to refuses to make payment as agreed is because he failed to make the payment in a timely manner when the invoice was presented in the first place. I still have to have the vinyl top removed and the top repainted. Which entails removing the glue and prepping and painting the top which I would not have otherwise been forced to do. 
Regards,
[redacted]