Thank you for bringing this to my attention It took me some time to research the issue, and to determine the corrective action According to the TRANE Sales promotion, a trade in allowance for your purchase amounted to a total of $discountI am sending the client a check for that right nowThere is also a West Penn Power rebate that their purchase qualifies for, that amount is also $I am sending them the completed rebate form for that programI was unable to find any forms from them, that they sent back to me, so I am sending them a new oneI apologize for the delayed response to this, and hope that this resolves their issueThere is also a tax credit that this equipment qualifies for, they should talk to their tax preparer about thisJon W [redacted] Woodruff and Smith Heating and Cooling, Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com Regarding the complaint from [redacted] ***: In February of 2013, [redacted] did indeed purchase a furnace from us, which we installedThat following spring, she called because her air conditioner was not coolingWe found it to be low on refrigerantAt that time, I corrected the refrigerant charge, informing her of the existence of a leak in her systemIt was unrelated to the installation of the furnace, however, I never charged her for the call, or the refrigerantAt that time, I also injected a leak repair chemical into the systemNormally, this service call would cost as follows: $ for the service call for the leak repair chemical, installed for pounds of refrigerant totalI didn't charge her anything, and asked her to call me if the leak repair chemical didn't work, and we would approach the leak repair another wayThis spring, l lost an employee, leaving me shorthandedAlso, with the extended hot weather, as well as frequent rain, it made it difficult to get to all my calls alone in a short timeI new that when she called, that it would be short of refrigerant again, in all probabilityFor the past years, being a forward thinking company, all of the air conditioning equipment that we have installed operates on the new, ozone friendly refrigerantHer air conditioner, installed by others, was operating on the outdated refrigerant, I didn't catch that, and mixed old and new refrigerants in the systemCleanup of that error is simpleReclaim that mix of refrigerant, evacuate the system to a deep vacuum, and install the proper refrigerant chargeIn addition, prior to correctly recharging her system, I did a purge of the system with fresh refrigerant and evacuated againHer system was more than properly cleanedRinsing the line is a lie that somebody fed herI explained to her that I was overwhelmed with the volume of calls and the loss of a service tech employee, and would come back late this summer or fall find the leak and repair the systemFinding and repairing a leak is kind of an open ended call it could take a couple of hours, maybe a dayWith the pressure of the hot weather, I cannot commit to that kind of a call right thenA couple of weeks later, she began to call meShe was insistent that I come immediately to look for the leakStill being in the heat of the summer, customers with no cooling, being shorthanded, that as long as she had air conditioning, everything was okShe told me it was working, I asked her to call if that changed and I would be right thereShe threatened to call someone else, and I told her that was her prerogativeI would see her in the fall, unless she called me with an emergencyThat was the last contact with herI have about a dozen calls for leak checks that I am presently addressing as promised, in addition to the fall furnace checks that are coming in nowI will not refund any money, I didn't install the air conditioner, and corrected the charge in it twice for herAs to the leak, if she wants me to look for and repair it, I will be glad to schedule a call and deal with it, and if she wants somebody else, again, that is her prerogativeJon W [redacted] Heating and Cooling, Inc
Thank you for bringing this to my attention It took me some time to research the issue, and to determine the corrective action According to the TRANE Sales promotion, a trade in allowance for your purchase amounted to a total of $discountI am sending the client a check for that right nowThere is also a West Penn Power rebate that their purchase qualifies for, that amount is also $I am sending them the completed rebate form for that programI was unable to find any forms from them, that they sent back to me, so I am sending them a new oneI apologize for the delayed response to this, and hope that this resolves their issueThere is also a tax credit that this equipment qualifies for, they should talk to their tax preparer about thisJon W [redacted] Woodruff and Smith Heating and Cooling, Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com Regarding the complaint from [redacted] ***: In February of 2013, [redacted] did indeed purchase a furnace from us, which we installedThat following spring, she called because her air conditioner was not coolingWe found it to be low on refrigerantAt that time, I corrected the refrigerant charge, informing her of the existence of a leak in her systemIt was unrelated to the installation of the furnace, however, I never charged her for the call, or the refrigerantAt that time, I also injected a leak repair chemical into the systemNormally, this service call would cost as follows: $ for the service call for the leak repair chemical, installed for pounds of refrigerant totalI didn't charge her anything, and asked her to call me if the leak repair chemical didn't work, and we would approach the leak repair another wayThis spring, l lost an employee, leaving me shorthandedAlso, with the extended hot weather, as well as frequent rain, it made it difficult to get to all my calls alone in a short timeI new that when she called, that it would be short of refrigerant again, in all probabilityFor the past years, being a forward thinking company, all of the air conditioning equipment that we have installed operates on the new, ozone friendly refrigerantHer air conditioner, installed by others, was operating on the outdated refrigerant, I didn't catch that, and mixed old and new refrigerants in the systemCleanup of that error is simpleReclaim that mix of refrigerant, evacuate the system to a deep vacuum, and install the proper refrigerant chargeIn addition, prior to correctly recharging her system, I did a purge of the system with fresh refrigerant and evacuated againHer system was more than properly cleanedRinsing the line is a lie that somebody fed herI explained to her that I was overwhelmed with the volume of calls and the loss of a service tech employee, and would come back late this summer or fall find the leak and repair the systemFinding and repairing a leak is kind of an open ended call it could take a couple of hours, maybe a dayWith the pressure of the hot weather, I cannot commit to that kind of a call right thenA couple of weeks later, she began to call meShe was insistent that I come immediately to look for the leakStill being in the heat of the summer, customers with no cooling, being shorthanded, that as long as she had air conditioning, everything was okShe told me it was working, I asked her to call if that changed and I would be right thereShe threatened to call someone else, and I told her that was her prerogativeI would see her in the fall, unless she called me with an emergencyThat was the last contact with herI have about a dozen calls for leak checks that I am presently addressing as promised, in addition to the fall furnace checks that are coming in nowI will not refund any money, I didn't install the air conditioner, and corrected the charge in it twice for herAs to the leak, if she wants me to look for and repair it, I will be glad to schedule a call and deal with it, and if she wants somebody else, again, that is her prerogativeJon W [redacted] Heating and Cooling, Inc