Chocos Carpet & Upholstery

I am responding to a letter received from you regarding one of my clients. The complaint was submitted to you on 10/09/regarding a service call that was done on the client's potable water system at his request, requiring a visit to the property by our company personnel.
The
client called our office complaining of "low water pressure". As is customary in my business, I offer suggestions to the client, particularly due to a complaint of this nature as it is often easily resolved over the phone without any charge. In this instance the customer has a *** Water Softener installed. This unit is water driven and requires cartridge type pre-filters to remove any sediment which may hinder the proper functioning of this unit. If those cartridge filters are not replaced at appropriate intervals, the result will be low household pressuresThe client insisted that he had changed them so that could not be the problem. I asked if he had cleaned the aerators in his faucets and he said he had. With those two possibilities discounted, a visit from our company was requested to solve his problems. Since this was not an emergency situation and that he had been encountering this problem for some time, I suggested when I was going to be in his area, I would call ahead of time to arrange a convenient meeting time. He told me he was home all the time and just to call him which I did multiple times with no answer,..... the call went to yet another number. I left multiple responses on that voicemail, with no return call. After weeks of attempting to contact the client, I finally reached his wife. She told me that he had just left, didn't know when he would return, didn't know anything about me coming to check out the water system and ultimately was not permitted to come to the property even though I would be happy to present full identification. Finally I was able to get the client on the phone and also informing him that we would charge a "service call" for my visit which is customary and expected. Our Service Call fee is $95.00. It is our standard fee for sending one man, a service truck fully stocked and up to one hour of time, less any parts that may be needed. A service call is charged to cover the hourly rate paid to the serviceman as well as use of the truck, fuel and insurances etc.
I went to the property and checked out the pressure settings and keeping the water running to cause the pump to cycle on and off. The storage tank bladder was working properly, the pressure switch and pressure settings were all functioning properly. So the problems did not seem to be in the pumping system. Next I bypassed the water softener and there still was no change in the low pressures. Finally I went upstairs to the kitchen and removed the aerator from the kitchen faucet. It was loaded with sediment which impedes the water flow. The fact of the matter was that the client had not cleaned out the aerators on his faucets since he had moved in, contrary to what he had told me initially on the phone
I left shortly after that and the client seemed satisfied, so much so even offered me a brand new, albeit not functioning refrigerator that was stored in his garage, FOR FREE !!! I declined the offer and left. I never heard a complaint about my service or diagnosis to this day. The complaining started when we sent a bill for a service call. The client was quite nasty on the phone when he called me and stated he would only pay for part of the call which he did and then ultimately paid the balance a few weeks ago after being repeatedly billed. Probably the same day he showed up unannounced on my doorstep, to pay the balance of the bill, was when he filed his complaint with you. The client feels because "I did no work and/or used any parts", that he did not feel he had to pay me for my time, which if you figure the time to drive there, check out the system and return to the office was at least hours, use of the truck and my expertise is not worth paying for. Since the bill was finally paid in full, as far as I am concerned the matter is over. The only way this angry client will be happy with any resolution would be if I refunded in full his payments. That is not going to happen. In his heart of hearts he has to know and realize people in business do charge for their time etc. In filing a complaint with the Revdex.com, this man was just being spiteful
Respectfully,
*** *** (pres)Geauga Drilling and Supply Co., Inc

This is the 2nd time that I've used them to clean my couches and carpetHaving Grandchildren my furniture and carpet take a beatingAfter they cleaned them they looked AwesomeI could hardly believe how great of a job they did They were friendly, quick and efficientUsing them again and again is a definiet must for me

I am responding to a letter received from you regarding one of my clients.  The complaint was submitted to you on 10/09/2015 regarding a service call that was done on the client's potable water system at his request, requiring a visit to the property by our company personnel.  ...


The client called our office complaining of "low water pressure".  As is customary in my business, I offer suggestions to the client, particularly  due to a complaint of this nature as it is often easily resolved over the phone without any charge.  In this instance the customer has a [redacted] Water Softener installed.  This unit is water driven and requires cartridge type pre-filters to remove any sediment which may hinder the proper functioning of this unit.  If those cartridge filters are not replaced at appropriate intervals, the result will be low household pressures. The client insisted that he had changed them so that could not be the problem.  I asked if he had cleaned the aerators in his faucets and he said he had.   With those two possibilities discounted, a visit from our company was requested to solve his problems.   Since this was not an emergency situation and that he had  been encountering this problem for some time, I suggested when I was going to be in his area, I would call ahead of time to arrange a convenient meeting time.  He told me he was home all the time and just to call him which I did multiple times with no answer,.....  the call went to yet another number.  I left multiple responses on that voicemail, with no return call.   After weeks of attempting to contact the client, I finally reached his wife.  She told me that he had just left, didn't know when he would return, didn't know anything about me coming to check out the water system and ultimately was not permitted to come to the property even though I would be happy to present full identification.  Finally I was able to get the client on the phone and also informing him that we would charge a "service call" for my visit which is customary and expected.  Our Service Call fee is $95.00.  It is our standard fee for sending one man, a service truck fully stocked and up to one hour of time, less any parts that may be needed.    A service call is charged to cover the hourly rate paid to the serviceman as well as use of the truck, fuel and insurances etc. 
I went to the property and checked out the pressure settings and keeping the water running to cause the pump to cycle on and off.  The storage tank bladder was working properly, the pressure switch and pressure settings were all functioning properly.  So the problems did not seem to be in the pumping system.  Next I bypassed the water softener and there still was no change in the low pressures.  Finally I went upstairs to the kitchen and removed the aerator from the kitchen faucet.  It was loaded with sediment which impedes  the water flow.  The fact of the matter was that the client had not cleaned out the aerators on his faucets since he had moved in, contrary to what he had told me initially on the phone.
I left shortly after that and the client seemed satisfied, so much so even offered me a brand new, albeit not functioning refrigerator that was stored in his garage, FOR FREE !!!  I declined the offer and left.  I never heard a complaint about my service or diagnosis to this day.   The complaining started when we sent a bill for a service call.  The client was quite nasty on the phone when he called me and stated he would only pay for part of the call which he did and then ultimately paid the balance a few weeks ago after being repeatedly billed.  Probably the same day he showed up unannounced on my doorstep, to pay the balance of the bill, was when he filed his complaint with you.  The client feels because "I did no work and/or used any parts", that he did not feel he had to pay me for my time, which if you figure the time to drive there, check out the system and return to the office was at least 1.5 hours, use of the truck and my expertise is not worth paying for.  Since the bill was finally paid in full, as far as I am concerned the matter is over.  The only way this angry client will be happy with any resolution would be if I refunded in full his payments.  That is not going to happen.   In his heart of hearts he has to know and realize people in business do charge for their time etc.   In filing a complaint with the Revdex.com, this man was just being spiteful.
 
Respectfully,
[redacted] (pres)Geauga Drilling and Supply Co., Inc.