Choice Appliance & Structures LLC

Refrigerator is functioning correctly within manufactures specifications There are currently no or very few refrigerators on the market that will allow proper use within unheated space Our sales staff can not know if a customer plans to use item in unheated areas If a refrigerator is used in a space that is well bellow freezing of course there is a chance that items stored may freeze(which is customer's complaint) The last we went out to customer's home we offered an exchange as customer felt their was still something wrong with refrigerator- even though it was checked out Customer refused exchange and demanded refund As stated on our warranty we will repair item(in this case item tests to be functioning proper) or exchange item(customer refused) In in NO way states we will offer a refund in fact it states ALL SALES FINAL NO REFUND or RETURNS We have honored our Warranty fully and at this point there is nothing further to offer customer There is plenty of data via internet regarding problems related to operating refrigerators in unheated space http://www.appliance-repair-it.com/garage-refrigerator.html http://www.appliance-repair-it.com/garage-refrigerator.html recommended operating room temp for most any refrigerator is 67-f We do not have the ability nor have we ever offered to customize refrigerators to operate outside of manufactures specifications

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***

When went out there and had to order a part we called customer same week when got part in there was no answer we left messageThe customer said they never got a call but check number and it was the same We did final make repair to the burns on top of the stove.Then they call us yesterday 08/26/Ask us how long there warranty was We ask then the had there RECEIPT They said noThen we ask when did they buy it They said maybe AprilOur polity is you must have receipt to validate the warranty but we said we look it up for themWe look it up they bought it 05-02-with a Day warranty tthere warranty was over on July We offer to look at there stove and see what we could do for them We were going look at there stove for no charge even know there warranty is over by day almost mouthThe customer said all they want was refundWe said all sale are final and your warranty up so this what can do for you look at you stove and see what kind repairs need be done or Possible exchangeHowever customer refused offerWe explain that we honer ever we said would you Bought the appliance There warranty over we will not issue a refund for Item that is out warranty let alone All sale final Customer said going write a bad review if we didnt give a refundAll offer to look at possible exchange Stove are not vial anymore Note Range is having different problem now

Complaint: [redacted] I am rejecting this response becauseI must stress the fact that at no time when they came to my house did they offer to exchange itThey NEVER said anything about things freezing in an " unheated " garageThe first notice to them wad in SeptThere was NO cold temptureThey are going to just try and twist the facts aroundIf it was a problem why did they go to the expense of replacing a partWhy did they say " that should take care of the issueWhy do the cases of water I have in the garage not freeze? I stand behind what I have statedIf they want to continue to distort what they have said that just proves the kind of poor business ethics they haveI hope that other people read this and see how they do business Regards, [redacted]

Complaint: ***
I am rejecting this response because
I must stress the fact that at no time when they came to my house did they offer to exchange itThey NEVER said anything about things freezing in an " unheated " garageThe first notice to them wad in SeptThere was NO cold temptureThey are going to just try and twist the facts aroundIf it was a problem why did they go to the expense of replacing a partWhy did they say " that should take care of the issueWhy do the cases of water I have in the garage not freeze? I stand behind what I have statedIf they want to continue to distort what they have said that just proves the kind of poor business ethics they haveI hope that other people read this and see how they do business
Regards,
*** ***

Mr *** L *** did contact us interested in selling his refrigeratorWe set an appointment for us to look at his refrigerator, give him a price we could pay for it (if any) and haul it away for 6/5/2014 between 9AM and 1pm, Mr*** stated he would be home during those hoursOn 6/5/
around 9:AM we contacted Mr*** by phone and let him know we were on our way, he stated he was home and would wait for usWhen we got to his home around 9:we rang door bell times and knocked on the door sever** times as wellWe never got anyone to come to door, so MR *** was called by phone, while we stood at his doorWe got no answer times so we left a messageAfter attempting to reach customer and waiting at his home for over minutes we went on to our other scheduled stops.
In Mr *** statement to you he states we called him after leaving the home, he actually finally returned our phone call we left while at his homeThe customer stated he was upstairs in the shower or something and did not hear our knocks, door bell or phone callsAs stated we had gone on to our other stops at this timeWe offered to have another truck come by his home within an hour (which was well within the time window he was originally given and we don't always guarantee coming back to a customer when they miss an appointmentMr*** became irritated and said no he had to leave the home now and could not wait (even though we would be back to his home a 2nd time within his service window) At this point we offered to reschedule for another dayAt this time the customer become verbally abusive, using foul language and personally attacking meAt that time I did tell Mr*** thank you for waiting our time and for being inconsiderate and I ended the call.
As far as customer's request for $50.00, we find this totally unreasonable as we never where given the opportunity to purchase his refrigerator as he missed our appointmentIn fact we do have a missed appointment fee, we are not seeking (as most service related companies do) We feel we went way beyond what was originally agreed upon (to come to his hone ONCE between 9-1) by offering to rerun to home a 2nd time within his origin** window and furthermore offering to reschedule for another day Considering the fact that MR*** became verbally abusive, using foul language we would now refuse service now or anytime in the future for this individual.
Sincerely,
** ***

from: Al G*** to: [email protected]: Wed, Dec 2, at 4:PMsubject: ID #***
We talk to
*** *** and refund his money

The customer had contacted us stating the refrigerator purchased was getting too cold and freezing water in the refrigerator partThe refrigerator is in an unheated garage which with lower temperatures refrigerator do no operate properly.After going to the customer's house when the tech arrived the
water bottles in the refrigerator were not frozen as indicated by the customer however the tech took the customer's word for it and advised would order a Cold Control System for the unit although when refrigerators are in an unheated garage with lower temperature do no operate correctlyThe tech advised would contact the customer once he had got the part inAbout a week later the customer contacted the store demanding to get someone out there or we would have to give him his money backThe customer was advised to contact the Service department which is the number displayed on the receipt and they will have the updated information on the part's statusThe customer refusedThe Sales Rep advised she would contact the Service Department to check the status and have them call the point of contact to set up appointment if the part was inThe Service Department contacted the mother and set up a time that worked well with herThe tech had installed the Cold Control SystemAbout weeks after installing the part the customer had called stating the refrigerator was continuing to freeze items in the refrigerator and demanded his money backThe customer was advised all sales are final as it is stated twice on your receipt you signed as well as posted in the store at the Sales' counterWe advised the customer that when refrigerators in an unheated garage with temperatures below degrees do not operate correctly as that is not the environment refrigerators are designed forWe offered the customer to exchange the refrigerator or we will monitor and do an in shop repair on the unit however with the understanding that the refrigerator is not operating correctly due to the environment it is inThe customer declined and said he would cancel his credit cardAt this time the customer has already submitted the request to cancel his transaction through his financial institutionWe have honored the customer's warranty although his refrigerator is not operating correctly due to being in an unheated garageAs already offered to the customer we can exchange the refrigerator or an in-shop for diagnostic however the customer may still experience the refrigerator not operating correctly due to environment.Please review attached URL's which are just a few sources stating that a refrigerator in an unheated garage with lower temperatures below degrees are not the proper environment for the refrigerator as they are not designed that way and will cause the refrigerator not to function correctly. http://www.appliance-repair-it.com/garage-refrigerator.htmlhttp://www.dslreports...⇄

The customer did contact us about a week before he warranty was upWe set a scheduled time and advised the customer we would call him before heading out to ensure someone would be at the residentWe contacted the customer during the set window and advised we would be over at his house within
15-minutes and the customer stated his roommate was thereThe service tech had arrived at the resident and no one was homeThe tech reached out to the store to see if we could get in contact with the customerWe reached out to the customer advising that no one was at the resident where the customer instructed his roommate would be back and was minutes from the house at this point I tech was already at the house for about five minutesWe instructed the tech to wait another 10-minutes, but yet no one still had arrived at the houseWe called *** before leaving the residence however only got in touch with his voicemail and advised since no one was still at the house we had to go to the next appointmentAbout minutes later we received a call from *** seeing if we could go out there still the same dayThe associate advised we were already filled up for the day, but would see if there were any gaps with the Service Department where we could if in after his missed appointmentWe unfortunately did not since the techs were already headed toward Greeley for the day, but could schedule for a different day*** said he would have to get back to us when he would be able have someone at the house for an appointmentWe hadn't heard from *** until the week of August 8th where he refreshed us on what was going on and said the problem seemed like it fixed itself which is why he never reached out to us, but now it has started up againHe said he knows that it has now been well pass the warranty and he would be willing to pay to get it fixed, but just needed someone to get out there to fix the refrigeratorWe advised *** the soonest we would get someone out there would be August 12th that same weekWe did not make the customer pay to look at the refrigerator or the parts even though the warranty was up and he had offeredWhen the tech when to the house he needed to order the part and advised he would reach out to *** once he had got the part in*** contacted the store 8/29/following up to see if we had got the part in and provided the service department number.
*** called yesterday at the store 8/30/regarding when someone would be out there and stated cursing over the phone. The tech had set an appointment Friday September 2nd and advised if we got any cancellations we would reach out to him*** wanted to keep going back and forth while cursing however, we advised we do have an appointment set for himWe did have a cancellation so contacted *** to see if that would work better for him and it said it would and appreciated us reaching out to himWe do have a confirmed appointment with *** to install the part on his refrigerator that is well pass warranty and at no cost to the customer although he had offered to pay for it

Complaint: ***
I am rejecting this response because:
Regards,
*** ***We contacted the number for their "service" dept times and were told that "we will call you right back." It was after many hours of waiting that I called the other number listedDon't twist the factsThe first time we called there was no "cold' weatherThey "NEVER" said anything about the garage being too coldI told Samantha where the fridge was goingShe never said "food may freeze" We had to throw the food out that froze in thereI was there when the "tech" came out and I watched him the whole time he was there and "NEVER" did he touch the water bottles or move them in any wayLook at the other complaints against them and they demonstrate how Choice Appliance isThey are not stating the true factsPeople need to know how they conduct businessIf you don't want to honor a warranty then don't sell your products with one

When went out there and had to order a part . we called customer  same week when got part in . there was no answer we left message. The customer said they never got a call but check number and it was the same . We did final make repair to the 2 burns on top of the stove.Then  they call us...

yesterday 08/26/16. Ask us how long there warranty was . We ask then the had there RECEIPT . They said no. Then we ask when did they buy it . They said  maybe April. Our polity  is you must have receipt to validate the  warranty but we said we look it  up for them. We look it up they bought  it 05-02-16 with a 90 Day warranty tthere warranty was over on July 31 2016. We offer to look at there stove and see what we could do for them . We were going look at there stove for no charge even know there warranty is over by 26 day almost mouth. The customer  said all they want was refund. We said all sale are final and your warranty up so this what can do for you look at you stove and see what kind repairs need be done or Possible exchange. However customer refused offer. We explain that we honer ever we said would you Bought  the appliance . There  warranty over we will not issue a refund for Item that is out warranty let alone All sale final . Customer said going write a bad review if we didnt give a refund. All offer to look at possible exchange  Stove are not vial anymore .  Note Range is having different problem now.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Their response is not accurate, however it seems that they have decided to uphold their warranty. 
Regards,
[redacted]

from: Al G[redacted] <[redacted]>to: [email protected]: Wed, Dec 2, 2015 at 4:07 PMsubject: ID #[redacted]We talk to [redacted] and refund his money .

Complaint: [redacted]
I am rejecting this response becauseI must stress the fact that at no time when they came to my house did they offer to exchange it. They NEVER said anything about things freezing in an " unheated " garage. The first notice to them wad in Sept. There was NO cold tempture. They are going to just try and twist the facts around. If it was a problem why did they go to the expense of replacing a part. Why did they say " that should take care of the issue. Why do the cases of water I have in the garage not freeze? I stand behind what I have stated. If they want to continue to distort what they have said that just proves the kind of poor business ethics they have. I hope that other people read this and see how they do business.
Regards,
[redacted]

The customer did contact us about a week before he warranty was up. We set a scheduled time and advised the customer we would call him before heading out to ensure someone would be at the resident. We contacted the customer during the set window and advised we would be over at his house within 15-20...

minutes and the customer stated his roommate was there. The service tech had arrived at the resident and no one was home. The tech reached out to the store to see if we could get in contact with the customer. We reached out to the customer advising that no one was at the resident where the customer instructed his roommate would be back and was 4 minutes from the house at this point I tech was already at the house for about five minutes. We instructed the tech to wait another 10-15 minutes, but yet no one still had arrived at the house. We called [redacted] before leaving the residence however only got in touch with his voicemail and advised since no one was still at the house we had to go to the next appointment. About 30 minutes later we received a call from [redacted] seeing if we could go out there still the same day. The associate advised we were already filled up for the day, but would see if there were any gaps with the Service Department where we could if in after his missed appointment. We unfortunately did not since the techs were already headed toward Greeley for the day, but could schedule for a different day. [redacted] said he would have to get back to us when he would be able have someone at the house for an appointment. We hadn't heard from [redacted] until the week of August 8th where he refreshed us on what was going on and said the problem seemed like it fixed itself which is why he never reached out to us, but now it has started up again. He said he knows that it has now been well pass the warranty and he would be willing to pay to get it fixed, but just needed someone to get out there to fix the refrigerator. We advised [redacted] the soonest we would get someone out there would be August 12th that same week. We did not make the customer pay to look at the refrigerator or the parts even though the warranty was up and he had offered. When the tech when to the house he needed to order the part and advised he would reach out to [redacted] once he had got the part in. [redacted] contacted the store 8/29/2016 following up to see if we had got the part in and provided the service department number. [redacted] called yesterday at the store 8/30/2016 regarding when someone would be out there and stated cursing over the phone. The tech had set an appointment Friday September 2nd and advised if we got any cancellations we would reach out to him. [redacted] wanted to keep going back and forth while cursing however, we advised we do have an appointment set for him. We did have a cancellation so contacted [redacted] to see if that would work better for him and it said it would and appreciated us reaching out to him.We do have a confirmed appointment with [redacted] to install the part on his refrigerator that is well pass warranty and at no cost to the customer although he had offered to pay for it.

When went out there and had to order a part . we called customer  same week when got part in . there was no answer we left message. The customer said they never got a call but check number and it was the same . We did final make repair to the 2 burns on top of the stove.Then  they call...

us yesterday 08/26/16. Ask us how long there warranty was . We ask then the had there RECEIPT . They said no. Then we ask when did they buy it . They said  maybe April. Our polity  is you must have receipt to validate the  warranty but we said we look it  up for them. We look it up they bought  it 05-02-16 with a 90 Day warranty tthere warranty was over on July 31 2016. We offer to look at there stove and see what we could do for them . We were going look at there stove for no charge even know there warranty is over by 26 day almost mouth. The customer  said all they want was refund. We said all sale are final and your warranty up so this what can do for you look at you stove and see what kind repairs need be done or Possible exchange. However customer refused offer. We explain that we honer ever we said would you Bought  the appliance . There  warranty over we will not issue a refund for Item that is out warranty let alone All sale final . Customer said going write a bad review if we didnt give a refund. All offer to look at possible exchange  Stove are not vial anymore .  Note Range is having different problem now.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
We contacted the number for their "service" dept 3 times and were told that "we will call you right back." It was after many hours of waiting that I called the other number listed. Don't twist the facts. The first time we called there was no "cold' weather. They "NEVER" said anything about the garage being too cold. I told Samantha where the fridge was going. She never said "food may freeze" We had to throw the food out that froze in there. I was there when the "tech" came out and I watched him the whole time he was there and "NEVER" did he touch the water bottles or move them in any way. Look at the other complaints against them and they demonstrate how Choice Appliance is. They are not stating the true facts. People need to know how they conduct business. If you don't want to honor a warranty then don't sell your products with one.

Easily the biggest scam in the industry. Owner does not care about his product or his customers. He sells used appliances that WILL [redacted] out after a week. He will not work with you and say, "you bought what you bought." How this illegitimate company is still in business is bewildering to me.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer had contacted us stating the refrigerator purchased was getting too cold and freezing water in the refrigerator part. The refrigerator is in an unheated garage which with lower temperatures refrigerator do no operate properly.After going to the customer's house when the tech...

arrived the water bottles in the refrigerator were not frozen as indicated by the customer however the tech took the customer's word for it and advised would order a Cold Control System for the unit although when refrigerators are in an unheated garage with lower temperature do no operate correctly. The tech advised would contact the customer once he had got the part in. About a week later the customer contacted the store demanding to get someone out there or we would have to give him his money back. The customer was advised to contact the Service department which is the number displayed on the receipt  and they will have the updated information on the part's status. The customer refused. The Sales Rep advised she would contact the Service Department to check the status and have them call the point of contact to set up appointment if the part was in. The Service Department contacted the mother and set up a time that worked well with her. The tech had installed the Cold Control System. About 3 weeks after installing the part the customer had called stating the refrigerator was continuing to freeze items in the refrigerator and demanded his money back. The customer was advised all sales are final as it is stated twice on your receipt you signed as well as posted in the store at the Sales' counter. We advised the customer that when refrigerators in an unheated garage with temperatures below 50 degrees do not operate correctly as that is not the environment refrigerators are designed for. We offered the customer to exchange the refrigerator or we will monitor and do an in shop repair on the unit however with the understanding that the refrigerator is not operating correctly due to the environment it is in. The customer declined and said he would cancel his credit card. At this time the customer has already submitted the request to cancel his transaction through his financial institution. We have honored the customer's warranty although his refrigerator is not operating correctly due to being in an unheated garage. As already offered to the customer we can exchange the refrigerator or an in-shop for diagnostic however the customer may still experience the refrigerator not operating correctly due to environment.
Please review attached URL's which are just a few sources stating that a refrigerator in an unheated garage with lower temperatures below 50 degrees are not the proper environment for the refrigerator as they are not designed that way and will cause the refrigerator not to function correctly. http://www.appliance-repair-it.com/garage-refrigerator.html
http://www.dslreports.com/forum/r21618551-refrigerator-in-a-well-under-32F-room<...⇄ /> https://www.applianceblog.com/mainforums/threads/22076-Fridge-too-cold-in-garage