Choice Auto Sales

Bought a used Subaru with over 100k on it. I know a car with that many miles is hit or miss regardless of make/model. After the test drive I really liked the car so I bought it. Shortly after the purchase, my exhaust broke. I notified the dealership and they directed me to a mechanic to look at the exhaust. That mechanic stated the cost could be anywhere from $500-$1000. No way I could afford that at that time so I called the dealership again. They had me bring the car to them so they could look at it. A mechanic that works at the dealership said it would be a simple fix and cheap. He just needed a matching pipe. The dealership made multiple phone calls and was able to locate the proper part and had it shipped in. Dropped the car off and within 3 hours my exhaust was fixed for several hundred less than other places.

Their expertise and professionalism to help a customer with a car less than 3 months old was above and beyond. I am so grateful that they were able to help me.

found their add online. Called in and spoke to Corey several times about the condition of the vehicle. I was reassured the car was perfect. I had very reasonable expectations for a used 35k car. I fly in from out of state and when I got to see it I was shocked how horrible it was. car had and oil, cooling and power steering leaks. Corey acted like it all good, like this is not a big deal. Save you self some money and do not trust this place. Buyer be aware.

I am attaching an email to address a previously filed complaint from [redacted].  My response was one sent to the Pennsylvania Department of State, and they found it to be satisfactory and closed the case without finding any fault on our part.  I apologize for not addressing this issue...

earlier, but our policy is to wait until any legal matters are resolved before addressing other types of complaints.We also may be interested in joining the Revdex.com in the near future.  Can someone email me details with regard to what would need to be done for this?
Sincerely, [redacted]
Choice Auto Sales
 Department of State Bureau of Enforcement and Investigation RE: [redacted]To Whom It May Concern;I am writing this letter in regard to an investigation involving [redacted] and her purchase of a 2006 Hyundai Sonata bearing the VIN [redacted].  The car was sold with a 3 month 4,500 mile warranty.  This vehicle was represented the same way we represent every car, and was serviced and inspected prior to the sale.  We spent approximately $1,315 servicing and readying the car for resale.  During this process, we installed new brakes and rotors, did an oil change, replaced the ball joints, and had a Pennsylvania State certified inspection garage perform a new PA safety and emissions inspection.  The vehicle serviced properly and there were no indications that there were any major issues with the car.  Ms. [redacted] stated in her complaint that we mislead her with regard to the condition of the car.  This is completely untrue and unfounded.  We service and inspect every car that we sell, and take great pride in the service that we provide.  It is unfortunate what happened to Ms. [redacted] and her vehicle, but we were never informed about the issues until well after the situation occurred.  She purchased the vehicle almost a year and a half ago and declined to purchase an additional service contract.  If she had purchased an additional contract, the engine that she claimed went bad most certainly would have been covered under her warranty.   Ms. [redacted] also stated that her saleman, Karim Hashimi, told her that he was not going to be paid a commission on the deal unless she financed the car, somehow trying to elude to Mr. Hashimi attempting to take advantage of her.  This is completely untrue and the only thing that was stated was that Ms. [redacted] asked for a “cash” discount and Mr. Hashimi possibley responded with a statement that all of our saleman are trained to say in that situation: “We do not discount vehicles for cash, and actually prefer that you finance because the banks pay us additional money when we finance for them”.  This is a true statement based on the fact that banks pay us additional money, either in the form of a reserve payment or a flat fee, based on financing.  For Ms. [redacted] to claim that we tried to get her to financed the car is completely untrue, and Mr. Hashimi was not even compensated on these payments from the banks.  I am not saying that Ms. [redacted] is lying, but if this is the situation, she definitely misunderstood and misread what was said to her.I would like to conclude this letter by saying that my dealership actually lost money to sell Ms. [redacted] the automobile.  We spent a lot of money trying to ensure the vehicle was of good quality, and never would have sold the car if we knew the engine would go bad after 3,000 miles.  With that said, we would have gladly tried to assist Ms. [redacted] with repairs if we were notified and would have attempted to make the situation right, but we were never notified.  It is sad to think that she has attempted to smear our reputation by lodging a formal complaint without even attempting to call us to help her in this situation.  This dealership spends thousands of dollars monthly in “goodwill” repairs trying to maintain healthy customer relationships, and this pays off great dividends.  We sell almost one-thousand vehicles a year and have a strong repeat and referral business.  That would not be the case if we took advantage of customers and did not stand behind the product that we sell.  Please feel free to contact me with any questions or concerns regarding this letter. 
Sincerely,
[redacted]
Managing Partner, Choice Auto Sales

To Whom It May Concern:
I recently received a complaint from your office with regard
to the above referenced customer and had a chance to look into the situation
and review the facts of the case.  It
seems that the customer had moved shortly...

after they purchased the vehicle from
Choice Auto Sales and there was an issue with their paperwork that we sent to
the Commonwealth of PA
and the Department of Motor Vehicles.  We
at Choice Auto Sales did our part in processing the paperwork and sending it to
the state and the DMV.  Unfortunately, we
are not notified once paperwork is rejected to the customer and we have no way
of knowing when paperwork is rejected unless the customer contacts us.
We did look into this deal and verified that the
Commonwealth did cash the check that Choice Auto Sales sent in to pay for the
taxes and registration.  We are currently
working with the customer to get the matter resolved and the customer their registration.  However, this requires cooperation from the
customer and is not something that we can do on our won without the customer
coming in to our office.
What happened in this situation is quite unique.  The customer moved shortly after purchasing
the vehicle.  There was an issue with the
paperwork that was submitted to the Commonwealth, and they sent the paperwork
to the customer.  However, the paperwork
is not able to be forwarded to a new address. 
When this happens, it is sent back to the state and put in a file
labeled “unclaimed”.  It sits in this
file until we are informed and look into the issue.  We as the submitting agent (or dealer) are
never notified of this error or issue until the customer contacts us that the
paperwork was never received in their name. 
We did look into this matter, and the check that we submitted cleared
the bank.  It is now up to the customer
to help us get this situation resolved, as there is nothing we can do as a
third party to ensure it gets processed. 
We are trying to work with the customer currently to get this resolved
and to get the customer their valid registration. 
I apologize if the customer feels that we are being
unapologetic, but we are trying to get this handled.  We accept responsibility for the situation,
but we are not at fault and did not create it. 
However, it is extremely important to us to ensure that [redacted]
is made happy and we will do whatever is needed to get her paperwork processed
and the vehicle registered properly.
Please feel free to contact me with any questions regarding
this matter.
Sincerely,
Kirk Rettger
Choice Auto Sales

I am writing this letter with regard to a complaint that was received from your company that was filed by [redacted] on a 2011 Subaru WRX.  I appreciate the opportunity to discuss this complaint and hope that you will be able to make a determination when you have our side of the story. ...

I am not going to spend the time discussing accusations about when the vehicle was serviced or what Ms. [redacted] was promised, but I can only tell you how we typically handle these situations.  We definitely installed new brakes and resurfaced the rotors on the vehicle when the car was serviced here on April 4, 2016.  These brake pads have (had) a lifetime warranty on them.  We also addressed the issue with the Tire Pressure Monitoring System as was requested by the customer.  We were notified on or about December 29, 2016 of an issue with the vehicles brakes.  We were told by the customer that the vehicle was in need of all four brake calipers, all four brake rotors, and both front and rear brakes.  We informed the customer that the warranty that was purchased would in fact cover the brake calipers if they were faulty, and if they were deemed faulty and caused the other components to fail they too would be covered.  We also informed the customer that the unlikely hood of all four calipers to be faulty was so highly unlikely that we could almost guarantee that this was not the case and we requested that the customer bring the vehicle back to us for a second opinion.  We asked the customer if the vehicle was driven to the current shop, and she said it was.  She informed us that the mechanic at the current shop said ‘the car was unsafe to drive’, but the customer had been driving it in that fashion for some time.  We spoke with the customer and told her that $2,000 for a brake repair sounded excessive and we were not sure what, if anything, the warranty would cover.  We even offered to have the car picked up or towed in to save the customer the aggravation. We informed Ms. [redacted] that we [redacted]d out the worst case scenario if her vehicle needed every possible part for the braking system and the sum total of everything was not $470.05.  With this said, labor was estimated to be less that three hours.  The total repair cost of doing this COMPLETE job would have been $620.05 if everything was needed.  We explained to the customer that it was our opinion that the repair shop was overcharging her for the repairs and that in all of our years of doing this work, we have never seen all four brake calipers go on a car at once.  It is also very unlikely that even two calipers were bad at the same time.  I cannot speak for the warranty company, but they did opt to send out an adjuster to see the vehicle.  If the calipers were deemed faulty, they would definitely have been covered and replaced.  However, if the repair shop could not show they were faulty, they would not have been authorized and replaced.  As to the statement that we would ‘salvage’ the calipers, I was told that no one at Choice Auto Sales used that terminology.  However, if they did use that terminology, it would have been meant to imply that the parts were not faulty and probably did not need replaced.  If and when a brake caliper goes bad, the caliper locks up in the “on” position, meaning the brakes are always being applied.  If all four brake calipers were bad, the car would not be able to be moved.  If one was bad, the car would pull drastically to that side, the wheel would be covered in brake dust, and the rotor and brakes would be smoking constantly.  We asked Ms. [redacted] if the vehicle was drivable and driven into the repair shop, and she stated that it was.  This leads me to believe that the rotors either needed resurfaced or replaced, and this is not a very expensive or labor intensive job.  The reason why a rotor would need to be resurfaced is that in this weather, rotors rust from not being used.  Resurfacing the rotors simply shaves off one or two thousandths of an inch to smooth the surface and take away a brake pulsation. I sincerely hope that if it is decided that the repair facility was the party responsible for not putting the claim through properly, that they are the ones who are made to handle this claim.  I have a hard time believing that the warranty inspector would have shown up 45 minutes late for an appointment and left.  I was in contact with the warranty company and their notes indicate the following:  “The current repair facility is requesting all 4 calipers and all brake hoses. We sent an inspector to verify the reported failures. The inspector only verified a concern with the front two calipers. The calipers were not removed to inspect the pistons or slides.” This tells me that the vehicle was supposed to be torn down and ready for a visual inspection, but was not.  There would be no reason for an inspector to drive the vehicle to see if the calipers were faulty.  There is also an allegation made that the warranty company said “there has not been enough paid into the warranty yet”.  I have never heard anything like that and wonder if the repair provider said this to the customer to cover themselves. I apologize for the issues that have taken place in this situation.  I feel that Ms. [redacted] was not treated with the amount of respect that she should have been here at Choice and we should have done more to help her.  When I was informed of this potential issue, I asked that we get the car back here immediately.  Too often it happens that repair facilities take advantage of customers, especially when they have someone else to blame.  I am not stating that this is the situation in this case, but it seems that the customer was being overcharged.  If the repair facility did not do what the warranty company requested, the claim will not be paid.  If the parts are not deemed faulty, the claim will not be approved.  I would have covered this car for free internally but the customer refused to allow us to handle the vehicle.  I am sorry to say, but it is not our responsibility to pay for a repair that the customer took elsewhere.  We offered to do this internally and the customer thought that we were unqualified to help her.  We have direct experience dealing with warranty companies and have 2 ASE certified technicians who are also State certified for safety and emission inspections.  I am currently looking into whether or not we can get the customer a refund for some or all of the repairs that were performed.  In order to help handle this, I will need a copy of the repair invoice from the repair facility from Ms. [redacted].  Please feel free to contact me with any questions or concerns with regard to this.   Sincerely,   Kirk R[redacted] Choice Auto Sales

Review: On 1/7/2016, I purchased a 2006 Audi A4 with 104313 miles. I had the car pre-inspected at Day Audi in the area prior to buying. (After purchase I found that Day Audi had sold and serviced the car many times to the previous owner.) The car came with a 3 month/4500 mile warranty from [redacted].

Immediately after leaving, a brake light warning came on. Due to time of evening, I waited to call the next day. The sales person who sold me the car, **, never returned my calls. I kept getting told that ONLY the salesperson who had sold me the car could handle repair questions and I was not permitted to speak to the owner. Over the course of several weeks the issue persisted. The warning light would go off when I stopped the car and then randomly come on again. Once I finally managed to speak to ** he instructed me to bring it in the "next time the light was on." Additionally, I found that there was an additional brake issue in that it had a 'hard brake'. When the car was cold, I could not depress the brake pedal - and in fact - the brakes had failed on me twice at that time.

Additionally, before I had an opportunity to put the first tank of gas into the car, I ran out of gas. A first for me. The gas gauge I found out did not work. Because it is a new car to me, and not knowing how many miles I should average per tank, I ran out of gas a 2nd time as well. Choice would not fix this problem and were not even willing to talk to me about it.

I did manage to get my car down to their shop on a Saturday to find out that a sensor needed to be replaced. I was told that I would need to leave the car overnight to be fixed. I live almost an hour away, and have no one who could drive me there and back. I was told I wasn't allowed to just wait while the repairs were made. After some going back and forth, explaining that I'm new to the area, no friends, and a single parent of an Autistic child, ** agreed to allow me to come on a Saturday morning to have the sensor replaced. They never gave me an invoice or anything regarding the work they did or what part they replaced. They did not want to discuss that the brakes were not engaging when the car was cold - said they had never heard of such a thing.

The sensor repair took weeks to repair and numerous calls. Once they ordered the sensor it took weeks to get in the actual part. I wound up calling with my number blocked just in an attempt to get a human being. I was never allowed to speak to the owner.

On March 10th, while out driving, an oil warning light came on. My son took the car and had the oil and filter changed. (It was my birthday.) Oil light went out.

On Saturday, March 26th, I was headed out to do some shopping, and just as I got on the highway, the oil light came on again. I had planned on exiting at the next exit and I knew there was an [redacted] at that intersection so planned to stop there when my car made a loud bang, and just seized up, with smoke coming from the hood of the car. I barely managed to get it safely off the road. Apparently the head of the car blew up.

I had the car towed and work commenced at [redacted] Specialty Automotive in Harmony, PA. The car was barely under warranty. It had 106958 miles on it. I had only driven it 2645 miles in total with my ownership. The warranty covered part of the repairs, but I had to pay $2641.32 of the invoice. In addition, I also had to pay to rent a car during this time frame. Those costs totaled $1189.16.

Because the car was inoperable, no one could access the brake issue. The warranty company would not consider fixing the gas gauge issue at all. Due to the expense I had incurred with the car, I just wanted to get it back. I got the car returned to me on May 13, 2016.

Immediately after getting the car back, the coolant warning light came on. I was initially told that because of the new engine and replacement of all fluids that it might have some air pockets and need additional coolant until it all got settled and worked through. The coolant level kept dropping so I took it back to [redacted] on May 25th, and they did all sorts of pressure testing and determined it was a bad coolant cap - which they ordered and then replaced.

The "new" engine only had a 7 day warranty on it - so this coolant issue was outside of that range of coverage.

I contacted Choice Auto at that time and made them aware of all of the issues I was having. ** told me I should have called them for repairs, they could have done it cheaper, faster, but with how long they took to get me the sensor and the run-around I was given about it - in addition to the fact that they were unwilling to look at any other issues I told them it was why I had opted to go elsewhere for the repairs. At that time, they did send me a check for $300. As if would amount to a drop in the bucket of the stress, inconvenience, or disappointment in the quality of this car.

On 6/18/16, I made my first distance trip with the car after the new engine replacement. I got 250 miles away from home when it started to act up. I stopped at an [redacted] and had the error code read, was told I could try to nurse it back home - which I did. I then took it to [redacted]. At that time, they replaced a Turbo Boost Solenoid - which cost me $308.21. The car at this time had 108149 miles on it. At the time they also tried to diagnose the coolant issue. They were unsuccessful. They did look at the brake issue and determined that it needed a brake vacuum pump. They also notified me that the LF Ball Joint was bad and that it would not pass inspection. I could not afford either of these repairs at the time.

On 8/3/16 I took the car back into Foreign Traffic to have the Brake Vacuum Pump replaced. This cost $510.30. At this time, my car had 108641 miles on it. Again, they looked for the coolant leak issue. As of this writing, since my car had the new engine replaced, I have personally put in over 4 GALLONS of coolant, in addition to what Foreign Traffic and [redacted] supplied. This is NOT a settling situation.

Foreign Auto was able to find what they believe is a very slow leak around a thermostat housing,(a $500+ repair) but nothing that could cause this much loss. It is their belief that it is a head gasket issue - something with the "new" engine.

So, at this time, my car needs to have the LF ball joint replaced, the gas gauge issue addressed, and the coolant issue addressed. I have only driven the car a total of 4441 miles since I assumed ownership, and have spent over $4648.99 on repairs and rental fees. The amount of driving I did is not enough for the ball joint to go bad - it was bad when the car was sold to me, as were the brakes, and the gas gauge.Desired Settlement: At this time, I would request the following:

1) To return the car for the full selling price with fees $9626.37 PLUS my out-of-pocket expenses of: $4648.99, totaling $14,275.36

-OR-

2) I would like reimbursed the $4648.99 out-of-pocket expenses PLUS coverage for the above needed work (and anything else that might be found in need of repair) by a repair location of my choice.

Business

Response:

We received you r letter as well as a copy of the complaint submitted by Ms. [redacted] with regard to a 2006Audi A4 that was purchased from Choice Auto Sales on January 7, 2016. There are several misstatements madein this complaint that I would like to address and several issues that I have to disagree with.Ms. [redacted] had the vehicle pre-sale safety checked at a local Audi dealership, [redacted]. They looked theentire vehicle over and found no issues with it but some minor issues that we took care of prior to the sale. Shechoose this dealership to have the vehicle looked over on her own accord, and this independent facility foundno faults with the vehicle. Obviously, if the faults that she has discussed with the vehicle were evident at thetime of sale, either our internal technicians or the technicians at [redacted] would have discovered them.The initial issue with the brake system was simply a brake light switch. This switch does nothing more thanactivate the brake lights on the vehicle. It has nothing to do with the brakes "failing" nor stopping the vehicle, itsimply activates the brake lights. We initially asked Ms. [redacted] to bring the vehicle out to diagnose this car withthe idea that we would fix it on the spot if we could or would have to order the parts and have her return ifneeded. This repair was completed in mid-February and was completed with an $18.00 part. The only reasonthis took weeks to repair is that we waited for Ms. [redacted] to return with the vehicle for it to be repaired.The engine issue has absolutely nothing to do with Choice Auto Sales. We were not informed of this problemuntil after the repairs had already been completed. Ms. [redacted] was informed at this time that we would havepreferred that she contact us prior to initiating the repairs, but she had already found another repair shop andauthorized the repair to begin. Any and all issues associated with this fall directly on Ms. [redacted] and the newrepair shop whom she had complete the repairs. Furthermore, we have never heard of a seven day warranty onan engine job. There is typically an industry standard ninety-day warranty on parts and labor with any majormechanical repair, and often times a one year warranty.It should also be noted that Ms. [redacted] was offered and turned down an extended service contract that wouldhave paid much more for labor and this repair, but she declined the additional coverage. We actually imploredher to purchase this contract due to the extremely high cost of service and maintenance of these Germanautomobiles, but she declined. I would have to venture to say that there is a claim against the service facility that installed the engine and sheshould look into that prospect instead of dragging Choice Auto Sales through the mud. She clearly states thatthis repair was done on her own accord and did not notify our dealership until after the repairs were completed.She only notified us when she was asking us to pay her rental car bill. We were not required to help in any way,but paid $300 towards her bill for good will.The current issue with the coolant leak was never a problem until the engine was installed, therefore is not ourresponsibility. This is an issue with the garage that installed the engine, and Ms. [redacted] should be asking them toaccept responsibility. As far as the potential head gasket issue, this could be associated with the coolant leakand it is very possible (and highly probable) that Ms. [redacted] overheated the car and caused the head gasket to gobad. Once again, I would advise her to return to the repair facility that she choose and ask them for a remedy.There is also an accusation about a faulty ball joint. Had this been an issue at the time of purchase, it wouldhave been discovered by our internal technician and certainly by [redacted] when the pre-sale inspectionwas done. Once again, a vehicle service contract would have covered this had one been purchased.In closing, this is an unfortunate situation that has developed. The service facility that repaired the vehicle issolely responsible for the issues with the coolant leak because it is evident that this problem did not occur untilafter the engine was installed. Had Choice Auto Sales been informed of the engine issue prior to the job beingcompleted, we would certainly have done whatever we could to offset any costs associated with the repairs, andmore than likely offered to have the vehicle repaired in-house at a cost that was covered by the warrantycompany. However, the customer took matters into her own hands and made decisions without consulting us.Now she needs to take responsibility for her decisions. She neglected to purchase an extended service contractand she decided to trust someone else to repair the vehicle. Again, there was no consultation with Choice AutoSales until the vehicle was already re[paired.I would suggest that Ms. [redacted] approach the repair facility and possibly speak with the warranty company andsee if there is an additional warranty on the repairs. She should also attempt to contact the distributor who soldthe engine and see if a warranty is available. Unfortunately, as far as Choice Auto Sales is concerned we are notgoing to assist in any additional repairs.Kirk R[redacted]Choice Auto Sales

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: I am currently pricing vehicles to purchase within the next 3 months and was pre-approved by capital one and expressed that I did not want excessive hard inquires on credit report knowing that it would result in taking major points of current credit scores with various credit agency Trans Union, Equifax and Experian. I expressed my concerns to the sales person at Choice Auto Sales in Murrysville, PA. I also was told that the vehicle I was interested had a stabilizer problem and the check engine light was on an I could not test drive it on Thursday March 24, 2016. I specifically to the sales person that I do not want them to run any inquires on my credit report until I can test drive it and have proof that the stabilizer part was installed and corrected. I was told the part would be ordered and would be contacted when problem was fixed. I never received a return call from Choice Auto in Murrysville, PA. I received a notice from my credit alert on Kredit Karma stating that changes/inquires were added to my credit report I contacted the Choice Auto in Murrysville stating that I was upset that my credit score dropped huge points on my Trans Union Equifax and Experian credit reports and that I didn't authorize all those inquires especially if I wasn't sure the car was not able to be sold or test driven by law with the check engine light on and sensor warning light on which I agreed with. I never received a return call stating that the vehicle was repaired and ready to be test driven before purchasing. I am requesting that these inquiries are removed from my credit report immediately. Thank You. [redacted]Desired Settlement: Remove unauthorized credit inquires on credit reports for Trans Union, Equifax, and Experian immediately so that my credit points can be added back to my report.

Business

Response:

I am writing this to respond to a complaint lodged by [redacted] regarding a credit inquiry and the fact that she was not called back with regard to the status of the vehicle. The vehicle is actually not repaired yet, hence the reason for no returned call. We have it scheduled to be in the shop at the dealer in the middle of this week, and had planned to call Ms. [redacted] when this was there.With regard to the ‘hard credit inquiries’, we needed to pull credit and send to financial institutions to attempt to obtain financing. Ms. [redacted] was aware of this and even provided additional co-signer information when asked for it. She has the ability to call Experian, Equifax, and Trans Union to remove the inquiries, but this is not something we are able to do for her. Furthermore, Ms. [redacted] signed a credit application as well as a privacy statement allowing Choice Auto Sales to review her credit. She then responded with an online application agreeing for us to pull her co-signers credit as well. I apologize for Ms. [redacted] dissatisfaction with us, but we did nothing wrong in this situation. We will help her in any way we can to resolve the credit issues with the credit reporting agencies.Sincerely,Kirk ** R[redacted]Choice Auto Sales

Review: I went to Choice Tues Dec 10 with my head held high, with the price of what they paid for an 06 WRX in hand ($9800). I left fairly confident after the test drive when we shook on a deal of $14,500 which included my trade in ($1000) and what I had left on my loan ($3200). We discussed the prices and he said they got the car for around $10,500, and he also told me he'd easily be able to make $2500-3000 on my trade in at auction so they were making a fair amount on the deal. The WRX needed inspected and when it failed because of sticking calipers, they offered to replace them. They told me it would take about a week, 2 weeks max. Long story short - instead of taking the easy (more expensive)route of going through the dealer, they sent them to NAPA to be rebuilt. Two weeks rolled by and the salesman assured me they would be done Monday Dec 23, so I went up on Saturday Dec. 21 to fill out the paperwork since I was working crazy overtime at work and wouldn't have time that Monday to go fill it out. I went to do the paperwork and the price somehow jumped up to $16,500, and when questioned the salesman gave me a spiel on "Negative Equity", I shrugged it off and signed anyway because I was exhausted from work and didn't want to hold up a customer that came in before me that the salesman was also working with. Here I am a month later with no car and my first bill due in less than two weeks. I called today and he assured me that the calipers would be in Monday or Tuesday Jan 7, I told him it's getting ridiculous and he should cut me a deal since he overcharged me anyway with the "Negative Equity" spiel. He told me he's already taking a hit on the deal and he'd be able to turn the car around quick and sell it for more than he offered to sell it to me for. After I heard that I told him I just don't even want to deal with them anymore and told him I don't want the car. He assured me he could get the loan dissolved and to call back Monday. I really want the car, but don't want to deal with this dealer.Desired Settlement: I would like the car for the initial price we shook on which was $14,500 plus taxes, title, etc. Also I would like the car as soon as possible, they shouldn't have sent in the loan paperwork until the vehicle was ready to be driven off the lot. This whole situation is utterly ridiculous and the amount of stress is almost unbearable. Any resolution to this would be greatly appreciated.

Consumer

Response:

To Whom It May Concern, I recently filed a complaint with you guys over Choice Auto Sales Customer Service. I accidentally deleted the email with the Reference ID# - I'm sorry - but I filed it under [redacted]. I would just like to say that we came to a resolution and I finally got the vehicle today. They offered to extend my warranty, make my first months payment, and they installed all new rotors, pads, brake lines, battery -- the works. I am thoroughly satisfied with how they handled the situation and would like to close this complaint if at all possible. If you need to contact me to confirm or what not, my phone number is : ###-###-####. Thank you for your time and your help, it is much appreciated!

Business

Response:

l am writing in response to a complaint filed with your office on 1/3/2014, As stated in the letter Mr. [redacted] did purchase a 2006 Subaru impreza WRX from us. At the time of purchase we were waiting on parts for the vehicle, but the customer insisted he did paperwork at that time because he said his schedule was hectic and he wanted to get it out of the way. Unfortunately, with circumstances out of our control the parts took longer to arrive than anticipated. As of 01/15/2014 Mr. [redacted] has taken delivery of the vehicle and is satisfied with the vehicle and his experience here. We ask that this complaint be closed and the customer contacted to confirm the positive outcome,

Review: On 8/25/2014 bought ($8600) a 2006 mazda 3 75000 miles car from choice took it for a test ride and everything seemed fine 2 days later battery light came on had to take the car down anyway since I did not have the tire lock key since the tires needed replaced (I bought the tires) they told me to take down to advance auto to have the battery tested which I did they told me the battery was ok but to small for that car told choice that they told me to come back in 2 day to get the tire lock key the next day the car oil light came on put three qts of oil in engine started knocking after that when I went back down the next day I was told to leave the car they would send it to nick auto repairs in penn hill when I pick up my car they did change the tires no charge replaced the lock lug nut said it was after market and couldn't get it said battery light never came on but replaced battery used no charge then on 9/14/2014 the engine light came on I don't thing they even check the cars the sell I due have a life time warrenty on the engine and drive train but not sure know if it is worth the paper its onDesired Settlement: they pay for any repair of above statement that have not been fixed the engine checked out knocking, battery ,oil theses thing being checked out by my mechanic not theres (manordale) or certified service

Business

Response:

I am writing in response to the letter you sent us regarding ID#[redacted]. As stated in the letter the

customer did make us aware of some problems she was experiencing with the vehicle. At that time we

scheduled an appointment for the vehicle to be diagnosed. I have attached the work order from Nick’s

Auto Repair showing the work that was performed on vehicle. She complained that the battery light

was coming on, The technician could not get the light to come on, but tested both the alternator and

battery. The technician found the battery and alternator to be fine. He did change the alternator belt as

well as put a new battery in the vehicle to make sure. After having the mentioned work done as well as

an oil change and new tires being put on, we were not made aware of any more problems until now. I

have since spoken with Mrs. Long and have made arrangements with her to have the problems

addressed.

As always, we are more than willing to work with the customer to make sure she is satisfied with her

purchase. However, it is Impossible for us to know if there is an issue unless we are notified, The

customer never mentioned any additional issues until after she had notified the Revdex.com.

Should you have any additional questions or concerns on this matter please feel free to contact me.

Sincerely,

ChoiceAuto Sales

Review: I found a vehicle (2010 Hyundai Genesis Coupe) on autotrader that this company had advertised. It was advertised as having the Grand Touring trim package. I made a very long trip to purchase this vehicle. Once I got to the location and saw that car I asked the salesman if he was sure it had the Grand Touring package. His response was yes. Since I am not very educated in vehicles over the last few weeks I have taken the car to various local dealers in Kentucky where I live. I have discovered that this is NOT a Grand Touring Hyundai Genesis Coupe. I was flat out lied to. I got ripped off. And when I had mentioned this in an email to the salesman ([redacted]) I got no response at all. It was like he just blew me off.Desired Settlement: I would like to either return the car for a full refund or I would like $2,000.00 back in which I think would be a fair deal considering I could have saved money and bought a car just like it locally.

Business

Response:

I am writing this letter with regard to a complaint that our company recently received from a

previous customer. [redacted]:, on a 2010 Hyundai Genesis Coupe. The vehicle is question

was purchased from our dealership on 10/14/2013.

We are a little confused by the accusations of Mr. [redacted]. This vehicle was advertised as a

2010 Hyundai Genesis 3.8 coupe. I have included a copy of the advertisement ‘back end’

product that we use that clearly states the model and series of the vehicle as advertised. It also

gives a synopsis of the vehicle and the current market conditions.

This vehicle was held by Choice Auto Sales for over one month while the customer gathered the

necessary funds to purchase. He also stated that he had been researching this type of vehicle for

over a year and knew ‘exactly’ what he was purchasing. The vehicle was advertised with over

thirty photographs, the accurate VIN number, and a full description stating what the car was. In

no way was this car mis-described or was the customer misled during this transaction.

The customer’s claims are false and the vehicle was sold well below market value. There is no

paperwork on the vehicle that describes the car as a ‘Grand Touring’ model. This is a classic

case of buyers’ remorse and a customer trying to get money back from a sale after the fact. This

customer is not due a dollar back.

Review: sold me a car and dealership knew that it would not last a year. I have spent a lot of money on repairs and now the engine is shot. I did not have this vehicle for a year. The dealership knew it was a poor vehicle and presented it as a operating vehicleDesired Settlement: I want my money refunded

Business

Response:

I am attaching an email to address a previously filed complaint from [redacted]. My response was one sent to the Pennsylvania Department of State, and they found it to be satisfactory and closed the case without finding any fault on our part. I apologize for not addressing this issue earlier, but our policy is to wait until any legal matters are resolved before addressing other types of complaints.We also may be interested in joining the Revdex.com in the near future. Can someone email me details with regard to what would need to be done for this?

Sincerely, [redacted]. [redacted]

Choice Auto Sales

Department of State Bureau of Enforcement and Investigation RE: [redacted]To Whom It May Concern;I am writing this letter in regard to an investigation involving [redacted] and her purchase of a 2006 Hyundai Sonata bearing the VIN [redacted]. The car was sold with a 3 month 4,500 mile warranty. This vehicle was represented the same way we represent every car, and was serviced and inspected prior to the sale. We spent approximately $1,315 servicing and readying the car for resale. During this process, we installed new brakes and rotors, did an oil change, replaced the ball joints, and had a Pennsylvania State certified inspection garage perform a new PA safety and emissions inspection. The vehicle serviced properly and there were no indications that there were any major issues with the car. Ms. [redacted] stated in her complaint that we mislead her with regard to the condition of the car. This is completely untrue and unfounded. We service and inspect every car that we sell, and take great pride in the service that we provide. It is unfortunate what happened to Ms. [redacted] and her vehicle, but we were never informed about the issues until well after the situation occurred. She purchased the vehicle almost a year and a half ago and declined to purchase an additional service contract. If she had purchased an additional contract, the engine that she claimed went bad most certainly would have been covered under her warranty. Ms. [redacted] also stated that her saleman, Karim Hashimi, told her that he was not going to be paid a commission on the deal unless she financed the car, somehow trying to elude to Mr. Hashimi attempting to take advantage of her. This is completely untrue and the only thing that was stated was that Ms. [redacted] asked for a “cash” discount and Mr. Hashimi possibley responded with a statement that all of our saleman are trained to say in that situation: “We do not discount vehicles for cash, and actually prefer that you finance because the banks pay us additional money when we finance for them”. This is a true statement based on the fact that banks pay us additional money, either in the form of a reserve payment or a flat fee, based on financing. For Ms. [redacted] to claim that we tried to get her to financed the car is completely untrue, and Mr. Hashimi was not even compensated on these payments from the banks. I am not saying that Ms. [redacted] is lying, but if this is the situation, she definitely misunderstood and misread what was said to her.I would like to conclude this letter by saying that my dealership actually lost money to sell Ms. [redacted] the automobile. We spent a lot of money trying to ensure the vehicle was of good quality, and never would have sold the car if we knew the engine would go bad after 3,000 miles. With that said, we would have gladly tried to assist Ms. [redacted] with repairs if we were notified and would have attempted to make the situation right, but we were never notified. It is sad to think that she has attempted to smear our reputation by lodging a formal complaint without even attempting to call us to help her in this situation. This dealership spends thousands of dollars monthly in “goodwill” repairs trying to maintain healthy customer relationships, and this pays off great dividends. We sell almost one-thousand vehicles a year and have a strong repeat and referral business. That would not be the case if we took advantage of customers and did not stand behind the product that we sell. Please feel free to contact me with any questions or concerns regarding this letter.

Sincerely,

[redacted]. [redacted]

Managing Partner, Choice Auto Sales

Consumer

Response:

Mr. [redacted]s response to my complaint is highly unprofessional. I have a receipt from the Auto Shop that had to replace the rotors and brakes within one year of purchase. I find it hard to believe that rotors and brakes go bad within that time frame. I have a witness who confirms everything that Mr. Hashimi stated during the purchase. When the car engine died, I researched on line my options and discovered that purchases of used cars by small dealerships are a high risk. I made a poor decision to purchase a car from this dealership and the end result I lost close to $8,000 dollars with all the repairs, as other items needed repaired. I have all the repair slips if I need to produce. I am a single parent with 3 children, I do not have a lot of money.

When I initially contacted the Revdex.com with a complaint, the dealer ship did not respond until it received a visit from the State. The dealership has an F rating. The dealership would never have responded had the state not made a trip to the buisiness. Again, I am not seeking any type of compensation as I chalk this issue up as a costly learning experience.

Since then, I have purchased a car from a reputable dealership and purchased a 4 year warranty.

Sincerely,

Review: I gave $200.00 money order to Choice Auto Sales as money towards a 2004 [redacted]. I had been to the location four times and was informed there was a $2000.00 down payment on the vehicle. I asked could I make a payment to hold it and [redacted] said I could. Right before I left on May 24th I asked how long I had to pay the down payment and he said the car was being serviced and it was no rush. I advised if he was looking for a payment within a weeks time or short term that would not be possible, he said I was fine. [redacted] called me May 31st at 3:35pm from his personal cell phone number of [redacted]and left a voicemail in regards to picking up the car. I returned his cal at 3:38pm and left a voicemail stating that I would not be able to pay by the end of the day. I called Choice Auto Sales at [redacted] at 3:40pm (05/31/13) and was told by [redacted] that he and his boss probably wouldn't want to wait for me to get the down payment together and will likely try to sell it sooner. I said that was fine and he said he would have the [redacted] call me. After thinking about it and feeling like the business was a little underhanded, I called at 4:02pm (05/31/13) and spoke to [redacted], when asked if [redacted] was available she said he was moving cars, I told her I was on my way to get the $200.00 and she said ok. I arrived at Choice Auto Sales at 4:35pm where I saw [redacted] outside and advised I wanted my money back, he said that the owner handles that, I advised I told Becky I was on my way and she said ok, he said no she didn't because he was standing there when I called thus calling me a liar when in fact he was lying then or [redacted] was lying when she said [redacted] was out of the office. I called [redacted] upon leaving the lot at 4:41pm (05/31/13) to say I wanted my money back and he said that neither he nor [redacted] could cut a check or handle money (even though they had no problem accepting my money order on May 24th). He said that the owner would contact me Monday (06/03/13). He did not.Desired Settlement: I just want my $200.00 back.

Business

Response:

June 17, 2013

Review: In May of 2013, we traded my 2003 Ford Explorer in for a 2007 Chrysler Sebring at Choice Auto Sales in Murrysville. At the time, the staff was very helpful and quick to handle our needs. Fast forward to a year later when it became time to re-register the car and get it inspected. I thought I lost the registration card, so we went to a local notary to get another one. We were informed that not only was my license plate never transferred from the Explorer, but the VIN for the car was still registered to the previous owner and not even in our name. I called the dealership right away, and their response was that "nothing could be done until Monday." (It was a Saturday). A couple days later, we were told that it would be handled by close of business. A couple days after that, we were informed that PennDot had sent the paperwork necessary to complete the transfer to our previous address, which we had not received. We wrote, signed, and submitted the necessary paperwork to get it fixed, and heard nothing for the rest of the week. I called today and was informed that it would still be another week to 10 days, and it was implied that this whole mess was our fault. In the meantime, we're sharing one car while having two completely conflicting work schedules. My car is illegal to drive and I have a toddler to worry about having in my backseat. I emailed and requested either a loaner or rental vehicle and have gotten no response. I'm not allowed to drive my car on base, and have drill weekend coming up. The dealership has been completely unapologetic and has made us feel that this is all our fault, even though we thought he had done everything we needed to do and had no idea there was an issue in the first place.Desired Settlement: I know that a refund is out of the question, and don't want a replacement due to not ever wanting to deal with the dealership again. I want my car's paperwork fixed and a rental car in the meantime.

Business

Response:

To Whom It May Concern:

I recently received a complaint from your office with regard

to the above referenced customer and had a chance to look into the situation

and review the facts of the case. It

seems that the customer had moved shortly after they purchased the vehicle from

Choice Auto Sales and there was an issue with their paperwork that we sent to

the Commonwealth of PA

and the Department of Motor Vehicles. We

at Choice Auto Sales did our part in processing the paperwork and sending it to

the state and the DMV. Unfortunately, we

are not notified once paperwork is rejected to the customer and we have no way

of knowing when paperwork is rejected unless the customer contacts us.

We did look into this deal and verified that the

Commonwealth did cash the check that Choice Auto Sales sent in to pay for the

taxes and registration. We are currently

working with the customer to get the matter resolved and the customer their registration. However, this requires cooperation from the

customer and is not something that we can do on our won without the customer

coming in to our office.

What happened in this situation is quite unique. The customer moved shortly after purchasing

the vehicle. There was an issue with the

paperwork that was submitted to the Commonwealth, and they sent the paperwork

to the customer. However, the paperwork

is not able to be forwarded to a new address.

When this happens, it is sent back to the state and put in a file

labeled “unclaimed”. It sits in this

file until we are informed and look into the issue. We as the submitting agent (or dealer) are

never notified of this error or issue until the customer contacts us that the

paperwork was never received in their name.

We did look into this matter, and the check that we submitted cleared

the bank. It is now up to the customer

to help us get this situation resolved, as there is nothing we can do as a

third party to ensure it gets processed.

We are trying to work with the customer currently to get this resolved

and to get the customer their valid registration.

I apologize if the customer feels that we are being

unapologetic, but we are trying to get this handled. We accept responsibility for the situation,

but we are not at fault and did not create it.

However, it is extremely important to us to ensure that [redacted]

is made happy and we will do whatever is needed to get her paperwork processed

and the vehicle registered properly.

Please feel free to contact me with any questions regarding

this matter.

Sincerely,

Kirk Rettger

Choice Auto Sales

found their add online. Called in and spoke to Corey several times about the condition of the vehicle. I was reassured the car was perfect. I had very reasonable expectations for a used 35k car. I fly in from out of state and when I got to see it I was shocked how horrible it was. car had and oil, cooling and power steering leaks. Corey acted like it all good, like this is not a big deal. Save you self some money and do not trust this place. Buyer be aware.

Bought a used Subaru with over 100k on it. I know a car with that many miles is hit or miss regardless of make/model. After the test drive I really liked the car so I bought it. Shortly after the purchase, my exhaust broke. I notified the dealership and they directed me to a mechanic to look at the exhaust. That mechanic stated the cost could be anywhere from $500-$1000. No way I could afford that at that time so I called the dealership again. They had me bring the car to them so they could look at it. A mechanic that works at the dealership said it would be a simple fix and cheap. He just needed a matching pipe. The dealership made multiple phone calls and was able to locate the proper part and had it shipped in. Dropped the car off and within 3 hours my exhaust was fixed for several hundred less than other places.

Their expertise and professionalism to help a customer with a car less than 3 months old was above and beyond. I am so grateful that they were able to help me.

My boyfriend and I have bought in total of three cars from Choice. All three times we worked with [redacted]. My first car I bought from Choice was a beautiful Audi that I loved and still love to this day. Unfortunately it was a little out of my price range so after a year I traded her in for a sweet Suzuki. It is an amazing car, I absolutely love the push to start and the girly power it has :). My boyfriend bought a Mitsubishi Evo which is now one of the best known cars in Westmoreland County. The Red Demon that turns heads as it goes flying past you. Each time we went to Choice everyone was incredibly nice. I originally went to [redacted] because they claim they can approve anyone and the shady dealers there tried selling me who is only five foot two inches a three row Tahoe. A rusted ancient one at that. When I went to Choice that's where I found and fell in love with the Audi and [redacted] made sure that I went home with that car and it was affordable monthly payment. Then the second time he made sure I went home with an almost brand new car still in my affordable range. I know that we will be going to Choice for years to come for all of our cars. Thank you so much for all that you guys have done!!

Review: bought a limo 3 weeks ago and havent recived the title ! I was told 4-5 days title would be @dmv with lien

they have gave me the run around for two weeks plusDesired Settlement: give me my title plz