Choice Eye Cream

To whom it may concernOur company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: [redacted] It appears that Ms [redacted] was able to contact our customer service via email, however, no actual calls notated within the accountWe will investigate our call activity and will take the appropriate actions as necessary.Under the terms of the agreement, we would offer a return authorization for any product sent within days of it's original date for a full refundWe will be be issuing a refund in the amount of $as per our terms as of today, however, charges prior to the day return policy are non refundablePlease advise Ms [redacted] that the refund will take to business days to settleIf you have any further questions or concerns, please feel free to contact us at [redacted] ** [redacted] .Sincerely,Choice Skincare

Thank you for taking your time to resolve the issue with Choice Eye CreamHowever, the money was refunded and put back into my bank account.Best regards, [redacted]

To whom it may concern,Our company strives to ensure that all of our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our 14-day free trial, customers must first affirm to and acknowledge the terms of our auto-ship program by
marking the T&C checkboxesPlease visit our site for more information including our terms & conditions at trychoiceeyecream.com.We understand the customer’s concerns and have issued a full refund of $Please allow 3-days for this refund to be fully processedIn addition, we have made sure that the customer’s account has been canceledThey will no longer be billed nor receive additional productIf you have any additional questions or comments, please feel free to contact us at (877) 748-or [email protected],Choice Customer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern, Our company strives to ensure that all of our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14-day free trial, they must first affirm to and acknowledge to our auto-ship program. For more information...

including our terms & conditions, please visit our website at trychoiceeyecream.com.Our records indicate that Ms. [redacted] Mathis has already accepted a 35% refund in the amount of $31.07 to settle her account. However, we understand Ms. [redacted] concerns and have gone ahead and issued a refund for the remaining amount of $57.71. Please allow 3-5 days for the refund to be fully processed. In addition, we have made sure the customer’s account is taken off recurring billing and will no longer be billed for any additional products. We’d also like to point out a misunderstanding in the complain. The only product that we sell is Choice Eye Cream. However, the customer mentions another product. There is nothing that our company can do to help resolve the customer’s dispute with the other company. The customer would have to contact the other company separately.If you should have any further questions or comments, please contact us at ([redacted] or [email protected], Choice Eye Cream Customer [email protected]

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program...

by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]According to the records on the account, the trial offer had recently expired as of 6/12/2016 which lead to the end of trial charge in the amount of $96.15. As per the agreement, the end of trial charge would be for the original shipment, not for an additional item. We would not be able to process a refund for an open product after the 14 day trial. However, we do feel for Ms. [redacted] concerns and thus will be issuing a refund for the lastest charge in the total amount of $96.15. Please allow 3 to 5 business days for the funds to process.If there is any further questions or concerns, please feel free to reach out to our customer service.Sincerely,Choice Skincare[redacted]
[redacted]

To whom it may concern, We would first like to apologize for Ms. [redacted] poor experience with our customer service agents. We will investigate into the claims made by the customer and execute any necessary disciplinary actions. Our goal is to make sure that all of our customers are...

completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14-day free trial, they must first affirm to and acknowledge the terms of our auto-ship program by marking the T&C checkboxes. For more information including our terms & conditions, please visit our website at: trychoiceeyecream.com.We understand your concerns, and have processed a refund in the amount of $88.78 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 3-5 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (877) 748-6652 or [email protected],Choice Customer [email protected]

To whom it may concernOur company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by...

marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]It appears that Ms [redacted] was able to contact our customer service via email, however, no actual calls notated within the account. We will investigate our call activity and will take the appropriate actions as necessary.Under the terms of the agreement, we would offer a return authorization for any product sent within 30 days of it's original date for a full refund. We will be be issuing a refund in the amount of $88.78 as per our terms as of today, however, charges prior to the 30 day return policy are non refundable. Please advise Ms. [redacted] that the refund will take 3 to 5 business days to settle. If you have any further questions or concerns, please feel free to contact us at [redacted] [redacted].Sincerely,Choice Skincare

Thank you for taking your time to resolve the issue with Choice Eye Cream. However, the money was refunded and put back into my bank account.Best regards,[redacted]