Choice Fitness Haverhill

I was never shown a price sheetThe employee sold me a service and reassured me it was "month to month" I ask this situation be escalated and dealt with If all else fails I will be seeking legal counselI live in [redacted] , Why on earth would I get an annual subscription to a service that is over miles awayI was bated by an employee at this gymI am willing to do anything is takes to make sure this doesn't happen to any other consumerI would suggest the Revdex.com take note of the fact this isn't the first time this gym has been reported to the Revdex.com for similar situations (or the second, or third time for that matter)Businesses must either abide by the law or close their doors, I will not accept anything but what is owed to meAn apology for bating and a refund of my expenses Regards, [redacted] ***

On the day in questionI was told the agreement I was signing for was month to monthAs I stated in the original complaintThe employee told me I was singing up for the month to month agreementI went into that Gym on that day with intentions of getting a month to month membershipI was lied to by the employee as to what it was I was agreeing toplease refer to my credit reportThe money is not the problem, its the premise dollars a minute wouldn't be enough to hurt me, yet my remarkable regard for eradicating inappropriate business practices leads me to contacting the Revdex.comI was lied to, I was led to believe the document I put my signature on was one thing when it was in fact another Regards, [redacted] ***

A copy of your agreement was provided to for your review If there were any discrepancies, it should have been brought to our attention within the 3 business day window for correction. Again, it is difficult for any employee to "lie" because all our options are clearly stated on our price sheet and a copy is sent to the member for review for accuracy. This member signed up on 3/29/15 and its only now that this being brought to my attention. I feel that Choice Fitness is not at fault in any way, we provided a copy of the agreement to the member and also showed our price sheet. He voluntarily chose the option he wanted and voluntarily signed the agreement. If he had any buyers remorse, it could have been brought to our attention a lot sooner than nearly 6 months later. Thank you for your time and understanding.In Good Health [redacted] Regional ManagerChoice Fitness

We have provided a copy of our agreement which states the day notice to cancel*** did not follow our procedure and therefore is responsible for the disputed amounts

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** I agreed with Choice Fitness and paid the the to cancel my membership

When someone signs up with Choice Fitness they are given 3 options which are clearly stated on a price sheet. 2 options do have a 12 month commitment and 1 option is a month by month agreement. [redacted] voluntarily chose a membership with a 12 month agreement. After signing the agreement, [redacted]...

received a copy of his agreement via email, sent on 3/30/15 at 12:32pm. From that point [redacted] had 3 business to review his agreement and cancel with a refund, he did not do this. A copy of his agreement is attached for reference. Any further questions or concerns, please fee free to contact us.In Good Health[redacted]Regional ManagerChoice Fitness

A copy of your agreement was provided to for your review If there were any discrepancies, it should have been brought to our attention within the 3 business day window for correction. Again, it is difficult for any employee to "lie" because all our options are clearly stated on our price sheet and a copy is sent to the member for review for accuracy. This member signed up on 3/29/15 and its only now that this being brought to my attention. I feel that Choice Fitness is not at fault in any way, we provided a copy of the agreement to the member and also showed our price sheet. He voluntarily chose the option he wanted and voluntarily signed the agreement. If he had any buyers remorse, it could have been brought to our attention a lot sooner than nearly 6 months later. Thank you for your time and understanding.In Good Health[redacted]Regional ManagerChoice Fitness

As stated in the attached agreement, every June 1st, starting on June 1st of 2015, [redacted] is responsible to pay Choice Fitness a $39.99 annual maintenance fee. Also as stated in the attached agreement, after the initial 12 month term, Choice Fitness has the right to increase the monthly dues but not...

exceed $10 per month. The $9.99 rate that [redacted] signed up for is an introductory special, Choice Fitness's regular monthly rate is $14.99, which is stated on our price sheets. Finally, as stated in the attached agreement, the procedure to cancel the membership is by a 30 day written notice either delivered to the club via certified mail or cancelled in the club with the club manager. [redacted] did call on 5/30/2016 about cancelling but did not come to the club till 6/30/2016 to cancel. By the time the cancellation was completed to start the 30 day notice, June 1st had already past and the $39.99 was already drafted per our agreements. Choice Fitness has not veered from our agreement policies and feels that a refund is not in order.

On the day in questionI was told the agreement I was signing for was month to month. As I stated in the original complaint. The employee told me I was singing up for the month to month agreement. I went into that Gym on that day with intentions of getting a month to month membership. I was lied to by the employee as to what it was I was agreeing to. please refer to my credit report. The money is not the problem, its the premise...  10 dollars a minute wouldn't be enough to hurt me, yet my remarkable regard for eradicating inappropriate business practices leads me to contacting the Revdex.com. I was lied to, I was led to believe the document I put my signature on was one thing when it was in fact another.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I was not notified of the 30 day cancellation notice and did not see this in the contract when I signed it. I did go to the gym to cancel my membership and had called twice prior to that visit to talk to the manager. I never received a call back. I was not advised at the time of my visit that I had to notify them 30 days in advance of my cancellation. Please call me to discuss this matter further . Thank you for your consideration in this matter.    Regards,
[redacted]

I have attached a copy of Mr. [redacted] agreement which states our cancellation policy as well as our early cancellation policy with a $100 buyout fee. Also explained in our agreement is our #39.99 annual maintenance fee to be drafted on 6/1/2016, Mr. [redacted] initials are next to this...

fee in agreeance to pay it on 6/1/2016. Also stated in our agreement is our freeze policy, which states a $5 fee will be paid in replacement of the regular $19.99 rate. Also attached to this email is a copy of Mr. [redacted] change form to freeze his membership at the stated $5 monthly rate for a period of 3 months. Mr. [redacted] agreed to these terms by signing the agreements and the change form. On July 7th a woman named [redacted] called Choice Fitness and spoke to an employee [redacted], he tried to explain the fees to her an she wasn't satisfied with his explanation. Later that day the general manager [redacted] called [redacted] back explaining the same policy. [redacted] tried working with [redacted] to settle matter and offered to waive the $100 early rumination fee and the 30 day termination notice as long as the past due amount of $44.99 was paid and a doctors note was delivered to the club. [redacted] aggressively declined and threatened him with a lawyer. I will uphold [redacted] offer of paying the past due amount of $44.99 and cancel the membership immediately with a doctors note delivered to the club. With this settlement, this will save Mr. [redacted] $149.99, which I feel is a fair settlement.

I was never shown a price sheet. The employee sold me a service and reassured me it was "month to month" . I ask this situation be escalated and dealt with . If all else fails I will be seeking legal counsel. I live in [redacted], Why on earth would I get an annual subscription to a service that is over 200 miles away... I was bated by an employee at this gym. I am willing to do anything is takes to make sure this doesn't happen to any other consumer. I would suggest the Revdex.com take note of the fact this isn't the first time this gym has been reported to the Revdex.com for similar situations (or the second, or third time for that matter). Businesses must either abide by the law or close their doors, I will not accept anything but what is owed to me. An apology for bating and a refund of my expenses.
Regards,
[redacted]