RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
On behalf of Anderson Wellness Center collection department I am responding to the complaint filed against my business for a bill sent to Mrs*** *** for $This is a true balance that was owed towards her first visitWhen patients come in for service and receive service it takes
approximately weeks for the insurance company to process the claim and for the claim payment to be posted the patients accountIf any additional payment is due, we "catch up" the patient on a follow up visitMrs*** come in on 3/18/and her last visit was 3/26/Her insurance had posted by April 6, 2015, and we had a bill generated for the $on May 23, According to our records the bill was generated on that day, and per our process we mail out bills when generatedThe bill is not sent certified so I cannot say for certain that she received this bill but I can say for certain that we did call the patient and speak to her over the phone about returning for a follow up visitDuring the follow up visit is when we would typically collect such a small balanceMrs*** declined to return and schedule a follow up, saying she was exploring other options for treatmentThe second bill was not sent out to Mrs*** until 6/15/16, it was one year laterWe handed our collections over to a collection specialist in Bottom line, there is nothing unethical about sending a patient a bill for money that is due for a visit, even if the second bill was sent one year laterAWC stands behind our business practices one hundred percentAfter patients are not longer under care it becomes very difficult to collect money and this is obvious that collections is a very sensitive issue for people.We are sorry Mrs*** *** responded in this aggressive fashionWe would have gladly explained the balance and our practices if she would have contacted us directly.But for us, $is not worth any bit of this actionWe are sorry she felt so inclined to file a complaintWe are happy to adjust off the $12.31, leaving her with a zero balance.Dr*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
On behalf of Anderson Wellness Center collection department I am responding to the complaint filed against my business for a bill sent to Mrs*** *** for $This is a true balance that was owed towards her first visitWhen patients come in for service and receive service it takes
approximately weeks for the insurance company to process the claim and for the claim payment to be posted the patients accountIf any additional payment is due, we "catch up" the patient on a follow up visitMrs*** come in on 3/18/and her last visit was 3/26/Her insurance had posted by April 6, 2015, and we had a bill generated for the $on May 23, According to our records the bill was generated on that day, and per our process we mail out bills when generatedThe bill is not sent certified so I cannot say for certain that she received this bill but I can say for certain that we did call the patient and speak to her over the phone about returning for a follow up visitDuring the follow up visit is when we would typically collect such a small balanceMrs*** declined to return and schedule a follow up, saying she was exploring other options for treatmentThe second bill was not sent out to Mrs*** until 6/15/16, it was one year laterWe handed our collections over to a collection specialist in Bottom line, there is nothing unethical about sending a patient a bill for money that is due for a visit, even if the second bill was sent one year laterAWC stands behind our business practices one hundred percentAfter patients are not longer under care it becomes very difficult to collect money and this is obvious that collections is a very sensitive issue for people.We are sorry Mrs*** *** responded in this aggressive fashionWe would have gladly explained the balance and our practices if she would have contacted us directly.But for us, $is not worth any bit of this actionWe are sorry she felt so inclined to file a complaintWe are happy to adjust off the $12.31, leaving her with a zero balance.Dr*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]