Choice Group

We here at Choice Motor Car strive to provide each and every customer with a fair and honest buying experience as well as provide them with used vehicles that are prepared with quality and in accordance with CT DMV regulationThis car was NOT sold to*** *** under any pretenses or
promisesWhen she came to look at the car, she even brought her uncle who "works on cars" to inspect the vehicle and test drive itThey went through the whole carThey came back several days later and picked it upThe car was years old so It was sold strictly AS-ISWe offer every customer the opportunity to come in and advise us of any issues the car may have even after the sale...depending on the concern, the demeanor of the customer and length of time that has transpired from date of purchase** *** is advising us of issues almost a year after the saleShe claims she "couldn't get through to us on the telephone." Well, I find that hard to believe when we are open 9-6pm daily and 9-Saturdays, especially so many months later. We receive dozens of calls a dayPeople reach usIf they can't get through by telephone, they have our address and they come hereThey also can emailI received the Revdex.com's email....Or even leave a message on our phone system! I personally review them almost dailyThis brings up another pointUpon receipt of this notification by Revdex.com, I offered to assist *** ***, by looking at her car and assisting her with some of the minor issuesThe appointment was for last Thursday January 29thShe never showedIt appears the excuses lie on her endNot oursOut of professionalism, we reached out to her and she never cameI guess its not that important to herPlease close our file accordinglyWe are not here to help people that cant help themselves or are looking for a handoutPlease contact us if you have any questionsThank You,Choice Motor Car

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Choice motor car


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Trust and understanding for a healthy business relationship


 


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
10/22/2014
 
Please let me provide a brief
history of the transaction between [redacted]s and Choice Motor Car. [redacted]s
approached us in September 2013 and indicated he was looking for a used vehicle
in which he could finance. He indicated that he was a convicted felon and was
just released from a 5 year stay in prison therefore he had no credit and
needed our help to secure “bad-credit” financing. We showed [redacted]s several
cars on our lot and he saw a [redacted] which he indicated he liked. He
mentioned that “all of his boys” had [redacted], so he wanted one too.  We indicated that the [redacted] he was interested
in had been a previous “salvage” title and that the State of Connecticut DMV
had inspected the vehicle and, meeting their safety criteria,  issued it a “Rebuilt” title. We clearly
indicated to [redacted]s both verbally AND IN WRITING of this. (We have attached
a copy of the purchase order that was provided to [redacted]s).
 
We advised [redacted]s that we
were selling him the [redacted] AS-IS and that he had the option to purchase an
extended warranty. [redacted]s went back and forth on whether he wanted the
warranty or not. He decided he did after discussing it with his father. I
advised [redacted]s that the only warranty available through the bank financing
the car([redacted]) was a POWERTRAIN warranty which only covers
internal engine components such as pistons, rings, and other INTERNALLY
lubricated parts as well as the transmission. He argued, stating that he wanted
a more comprehensive warranty. I reaffirmed that the bank only offered a
powertrain warranty. We offered him other outside warranties which he could
have purchased, but those warranties would not be worked into his financing and
he would have to pay for them separately. In the end, he decided to go with
only the POWERTRAIN warranty for $929. The $929 was worked into his financing
and the premium was paid to the warranty company([redacted]) directly
by [redacted]. Choice Motor
Car did not receive these funds.  After a few weeks [redacted]s came to our
dealership and started complaining of issues that had arisen after the sale.
(Please keep in mind [redacted]s purchased this car AS-IS and was not provided
any type of dealership warranty so we were not under any obligation to repair
the car at our cost for these issues).
As a gesture of good customer
service, we went ahead and did several repairs AT NO COST TO [redacted]s EVEN AFTER THE SALE TRANSPIRED.
The repairs were as follows:
1.      
Head lights – [redacted] did not like how his headlights threw light on the roadway ahead of him.
He stated that he could see the cutoff point in which the light did not extend
upward anymore and was not satisfied. Without argument, we replaced the
headlights. (A $400 repair at no cost to him)
2.      
Tail lights - [redacted] saw a set of fancy aftermarket taillights on another [redacted] on out lot.
He asked if he could have them and if we would replace his with those. We
obliged and replaced his. (A $200 repair at no cost)
3.      
Brakes - He
stated his brakes squealed (even though we installed BRAND new pads and rotors
prior to delivery. We replaced both the pads and rotors at no charge. (A $400
repair at no cost to him)
4.      
Radiator fan - He
stated his radiator fan was working intermittently.  We replaced the radiator fan with a new unit
again at no cost. (A $250 repair at no cost to him)
5.      
Starter - After
about month, the starter gave out. We replaced the starter at no cost to him.
($400)
6.      
Alignment – about
2 months later he complained that the car was pulling to one side. We had [redacted] do an alignment. Again, no charge to [redacted]s.  ($79.99)
7.      
Timing Belt –
About 3 months after the sale, [redacted]s complained of a noise coming from the
motor area. We determined that the timing belt tensioner was making noise. We
replaced the timing belt, water pump and tensioner at no cost to him. ($700)
 
As a reminder, [redacted]s
purchased this car AS-IS from us and purchased only an extended POWERTRAIN warranty
from [redacted]. When [redacted]s needed an ignition coil because his
car started skipping, we advised him it was not covered under his extended
warranty and that he would have to pay for it. He agreed to the repair and
AUTHORIZED us to do the work.  We
notified him how much it would be ($189). 
He paid us the $189 for the repair. Had he not wanted us to perform the
repair, all he had to do was say no. We have enclosed a copy of the part
receipt from our parts supplier to prove the part was in fact installed.  
As a side note, EVERYTIME [redacted] came to our dealership, he came very belligerently with threatening
gestures and threats of violence towards myself and my staff. It got to the
point where we warned him of police action if he continued with his
aggressions. One time he stated that “he would come and [redacted] up all your cars”
and other times threatened us with bodily harm. Threats of violence are not
tolerated by our dealership and this was grounds enough to refuse ANY service
to him. Our entire staff is witness to these instances.
 
Let’s recap.
1.      
[redacted]s signed
all paperwork acknowledging he was purchasing the car AS-IS. HE was responsible
for ALL repairs after the date of sale.
2.      
[redacted]s
acknowledged on the purchase order that the car had a “REBUILT TITLE”.
3.      
Any repairs that
were done by us were “gratis”and done as a gesture of good customer service. If
he was not happy with our repairs, he could have gone somewhere else and paid
for them to be done to his satisfaction. If they were not covered under his
warranty, it has nothing to do with
Choice Motor Car. If someone gets a free meal at a restaurant but doesn’t
like the food and they go somewhere else to eat instead, should the restaurant
they were at first have to pay for their meal at the next restaurant???? Come
on now.    
4.      
The warranty
monies were paid to [redacted] directly by the finance company,
[redacted]. Choice Motor Car never received these funds, so we could
not refund them to [redacted]s even if we wanted to.
 It seems like [redacted]s has
been seasoned to a life of not having to do anything for himself, and now that
he has to, he is not happy with it.  We
have gone ABOVE and BEYOND for him and now he is trying to milk us even more.
We are through catering to him.
Sincerely
Choice Motor Car

We bought a car and they told us it need it to be test cause the rear struts were bad so the stay with the car for 2 weeks and when they finaly call us to pick up the car he told us the struts were new and since I got the car I brought it to do a oil change in the shop the told me the struts needed to be replaced cause the ones it had we're old and almost braking now my car is sitting in driveway cause the rear strut is broken I know I took the car as it was but they told me before I take the car they put a new one that is not the only problem we had with them

Purchased a car and before I could take it home they said that they needed to do a "road safety" check. This took a week. I picked it up and less than 24 hrs later I was calling to have it towed to a repair shop. Here I was told there was a cracked serpentine belt. This wasn't the reason it didn't start, for that the shop cleaned the injectors etc...
But I can't understand how a road safety check could have been done and they let the car go on the road with a cracked serpentine belt. Unfortunately a couple of weeks later it wouldn't start again. This time I was very frustrated and called the dealer. They did have it towed and told me it was a fuel pump. Made a deal I'd pay for the part and they'd supply the labor. The way things fell they had the car over the weekend. When I picked it up on Monday I found about an inch or two of beer in the cup holder. I don't drink beer and no one has driven the car except me and them. Joe did tell me he took it for a good test drive, now I know it was a drive that consisted of drinking. Yes, the cup holder was on the passenger side but all this indicates to me is that he and his buddies used my car over the weekend and there most definitely was drinking involved. Since I've picked it up I also had to replace shocks. I was driving it home and there was a clunking going on in the passenger rear. Obviously I have now idea if someone can "break" a shock but I'm very unhappy with this dealer.

Complaint resolved in consumers favor. Please close accordingly.

Review: need to fix air ride in my Lincoln navigator said was fixed and was not fixed

I asked the person named [redacted] and [redacted] to fix the air ride on the lincoln navigator I just financed from them and said they would fix it I dropped off the truck on may27,2013 and got it back on may 31,2013 and told them that day the truck was not fixed I was told it is fine just drive it by the time I got like 25 mintues from the shop my check air ride light was on again I called to complain and got a person named [redacted] or [redacted] and was told they were busy and they would call me back I never got a call back so I called again and told them I could not even drive it cause of the air ride was told get it to us some how and we will look at it I cant drive it over and hour and half to get it there and tow truck would cost to much so they say get it here and nothing else I have not been able to really drive this truck since I got it and all my payments are on time I just want them to do there part and fix it Desired Settlement: I want them to fix the air ride the way it should be and not say it is fixed and it is not and just play around I want proof that it is fixed and not just words

Business

Response:

Business Response /* (1000, 5, 2013/06/13) */

I don't know why Miss [redacted] placed a complaint with your organization. First of all, I have 4 documents that CLEARLY show that she purchased the truck "AS-IS" and signed all the paperwork accordingly. However, as a gesture of good customer service, we ALREADY ADVISED her that the issue would be resolved at no cost to her. The parts have been special ordered and will take some time to come in. As soon as we get them, we will replace the defective part on her truck at no cost to her. Please advise her to be patient.

Review: I was promised by the owner and manager of Choice Motor Car the vehicle I was purchasing would be inspected and any safety issue would be resolved. They sold me a vehicle was all the brake lines rotted. The brakes failed after I had only driven the vehicle a few times. The car was towed and the mechanic who fixed it said the vehicle was not road safety and should never have been sold to me in that condition. Yes, I signed the paperwork being sold "as is" but safe for the road which it was not. I put a complaint through the Department of Motor Vehicle which in turn contacted Choice Motor Car regarding the issue with the vehicle. The owner states the front brakes and rotors were replaced on the vehicle prior to me buying it. First of all, no paperwork was given to me nor was I informed of any brake work done and second, It was the brakes lines that were rotted which should have been fixed prior to sale. When I went to pick up the vehicle none of the paperwork was ready and they checked off the safety list in front of me.Desired Settlement: I want the brakes lines to be fixed as to make the vehicle road safety.

Business

Response:

First, I'd like the Revdex.com to know that Ms. [redacted] purchased a 1998 [redacted] Explorer (15 year old vehicle) with 157,000 miles(yes, 157,000) for $2,450. Ms.

[redacted] had purchased this vehicle FOUR months prior to her having the issue she is complaining about. In the state of Connecticut, per statute section 42-220 thru 42-226, any vehicle sold older than 6 years of age AND less than $3,000 does not qualify for a dealer warranty. Albiet, the vehicle must be operational and safe for the road "AT THE TIME OF SALE". Ms. [redacted]'s car did not meet any of these criteria in the CT Dealer Warranty statutes and by all means was safe for the road at the time of sale. The vehicle started, stopped properly, turned properly, had all lighting and wipers working properly, etc. Any reasonable person would understand that such an inexpensive vehicle with such mileage and of such age will eventually(probably sooner than later) need repairs. Ms. [redacted] must have thought she was purchasing a new car. To her it may had been new, but in all reality, the car had been driven by others for 157,000 miles over the past 15 years. What bothers me the most is that Ms. [redacted] did not even attempt to contact me to work through this. Instead, she complained to the DMV(which based on the information provided by both parties, has closed the case finding us not at fault nor responsible for her upkeep of the vehicle), and prematurely complained to your agency without due process. All she had to do was contact us and we would have had been MORE than happy to help her in any way we could. Her attack was unwarranted, unnecessary, and obviously opposing any state and DMV guidelines.. As of now, even with the DMV case being closed, Choice Motor Car is still willing to work with Ms. [redacted] granted she is willing to be of a reasonable stature.

Thank you,

Choice Motor Car

Review: I bought my car at the end of March 2015, since the first couple of weeks I've been leaking coolant Mike the owner told me to come in that they'd take a look at it. About a month-5weeks of having my car they told me I have a blown head gasket. I had to get the [redacted] involved the first time because of the amount of time spent on diagnosing the car. Once they've "fixed" that issue I've got my car back and it worked fine for about a week then my coolant light came back on. I had the car checked by another mechanic who told me they haven't fixed the head gasket like they said they had. I called and confronted the owner who proceeded to argue with the mechanic I took my car to. Then told me to bring in the car they'll take a look: I brought my car the same day and he just put coolant and sent me on my way. 3 months later (currently) I bring my car back for the coolant is sure. MIKE the owner checked it out and told me I blown my head gasket once again. When I was asking how that was possible he then started to yell back and forth wth me. He's disrespectful and refuses to fix my car unless I pay. When in the beginning he sold me my car with a blown head gasket and claimed to have fixed the problemDesired Settlement: My desired outcome would be to get my down payment back, and be able to get out of the contract with these people. I do not wish to do any further business with them

Business

Response:

Complaint resolved in consumers favor. Please close accordingly.

Review: I purchased my car on May 1st 2014. Prior to my purchase, I was looking for cheap cars that I could make payments on in order to build my credit. I saw a [redacted] for sale for $3000 and when I clicked on it, the ad said there was nothing wrong with it except for rust bumps, scratches and a missing rim. The miles on the car were great for the price and I thought the low price went along with the year and model of the car. Before I viewed the car, I had asked the lady on the phone if there was anything wrong with it that I should know about, she told me no. I trusted them on this because they were a dealership and seemed nice, trustworthy people. I was wrong.Upon signing the contract, I became shocked when they told me the all-in price was $5000. I asked why and was told this included the finance fees, company fees, taxes etc, that are added on when someone buys a car. Not anywhere in the contract did I see, or have pointed out to me, that my all-in payment would be $8000! The car is not worth that with all the problems I have noticed since then.I was told that nothing was wrong with the car, minus the scratches etc, and yet it was sold to me with a slipping transmission (strange, considering the car was sold with 90,000 miles on it). I also contended with a dying battery, no air filter cover, broken power steering pump, broken exhaust and broken muffler. The day I drove home from the lot, my check engine light turned on.I also have no paperwork for emissions, which I believe is something that dealerships NEED to do in order to sell a car in the first place. I was not given anything stating this had been done.All of these problems were ongoing with the car, and I was lucky enough that a mechanic friend of mine noticed that the car had them all, unfortunately he did not find them until my warranty ran out as I had not seen him in some time. He did inform me that they had obviously not been touched in a long time and had been in that state since before I bought it as they were all old parts.When I called and told them everything my mechanic friend had told me, I was told "You should have done something about it while you was here, we can offer a small discount while the warranty is valid"...this was said in a very condescending tone. I replied that was ridiculous because they should have been fixed BEFORE it was sold and that nothing was mentioned when I specifically ASKED if there were problems with the car, even after I had been to look at it 3 times. I even brought my disabled stepfather with me on 1 of those occasions!These problems should have all been fixed BEFORE the car was sold in the condition I was TOLD it was in, false advertising is not any way to garner successful business relations. By the time I have fixed all of these problems and paid off this car, I would have paid over $11000 for a [redacted] model! That is disgraceful!I have paid almost $3000 towards this car so far and according to the finance company, I still owe $7000 out of $8000. I am at a loss to figure out where the other $2000 has gone! I trusted this company and now feel I have been robbed. Nearly every penny I earn goes on paying for the car and saving to get the car fixed, never mind trying to find money to actually be able to pay other bills or eat...Luckily I do not have to find gas money as I am not driving it, but it still needs to be fixed.I understand I have to continue paying for the car, and I will do so, but they should at least fix the problems with the car. I feel these problems should have been fixed BEFORE selling the car to me.I have tried to contact the office on numerous occasions since I got the car, but have been unable to reach anyone bar that 1 time. I either get a voicemail or told that no one is there to help me.Desired Settlement: The bald tires that were on the car I do not mind taking care of, but seeing as the car was sold to me with false advertising, I would like the problems fixed as compensation.

Business

Response:

We here at Choice Motor Car strive to provide each and every customer with a fair and honest buying experience as well as provide them with used vehicles that are prepared with quality and in accordance with CT DMV regulation. This car was NOT sold to[redacted] under any false pretenses or promises. When she came to look at the car, she even brought her uncle who "works on cars" to inspect the vehicle and test drive it. They went through the whole car. They came back several days later and picked it up. The car was 12 years old so It was sold strictly AS-IS. We offer every customer the opportunity to come in and advise us of any issues the car may have even after the sale...depending on the concern, the demeanor of the customer and length of time that has transpired from date of purchase. [redacted] is advising us of issues almost a year after the sale. She claims she "couldn't get through to us on the telephone." Well, I find that hard to believe when we are open 9-6pm daily and 9-2 Saturdays, especially so many months later. We receive dozens of calls a day. People reach us. If they can't get through by telephone, they have our address and they come here. They also can email. I received the Revdex.com's email....Or even leave a message on our phone system! I personally review them almost daily. This brings up another point. Upon receipt of this notification by Revdex.com, I offered to assist [redacted], by looking at her car and assisting her with some of the minor issues. The appointment was for last Thursday January 29th. She never showed. It appears the excuses lie on her end. Not ours. Out of professionalism, we reached out to her and she never came. I guess its not that important to her. Please close our file accordingly. We are not here to help people that cant help themselves or are looking for a handout. Please contact us if you have any questions. Thank You,Choice Motor Car