Choice Home Warranty

Review: They do not provide the services that are included in the contracts they sell. Denial of all claims.Desired Settlement: To provide the services they bill for and to comply with the contract.

Business

Response:

Dear [redacted],Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at [redacted]Upon review of your policy, we see that you had a claim for the heating system and on 7/18/15; there was a claim for your Air Conditioning system that was not covered. In order for us to move forward with the claim, we do need to see proof that the unit was fixed properly. The papers that you had sent to us were receipts and nothing showing a serial number for the unit that was fixed. If you can show that the AC system was fixed properly by a licensed technician, we will be able to move forward with the claim, if not then this claim would not be covered per the policy section A. Coverage that states that all units must be in proper working order on the start date of the policy. Being that this policy began on 7/3/15 you placed the claim on 7/18/15; this unit could not have come into the policy in proper working order. We do regret the frustration that you have experienced with this claim however we do look forward to assisting you with future claims.Sincerely,CHW

Review: I've paid this home warranty for several months, my over the stove microwave went out and I made a claim ( my first claim). It took them a long time to send a technician to chech it out, after that the technician said it had to be replaced. Claims representative called and said they will issue me a check for 179.00 which is less than the microwave costs, the worst part is that I would have to pay someone else to install it, after I payed 45.00 which is my service charge, I was not happy, but oh well. I called today because its been a week and no check yet, meanwhile I do not have a working microwave, customer service representative, Supervisor and a maneger tells me it will take one month for me to get the check, oh but god forbid I stop paying them or cancell my membership because that will stop the prior claim even when it was approved on 1/21/16. Good thing it's not my heater or refrigerator that went out.Desired Settlement: I want the 179.00 as it was approved In a week or if I have to wait I want my monthly charged waived or my account cancelled, but for them to pay me the 179.00 since this was a prior claim, and I am a very dissatisfied customer.

Business

Response:

Dear [redacted]Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on our web site at [redacted]We do apologize for any confusion but our checks do take a process of 30 days to dispense. We have an automated system and checks are dispensed in the order that they were authorized. Your check was authorized on the date that you accepted the offer on 1/21/16. However, you stopped payment on your policy therefore the check has stopped the process of dispensing. Once your policy is updated to a current status and not past due, we will be able to process your check. You are currently past due $41.67 on your policy.We do regret your frustration however; CHW is in full compliance of our terms and conditions of the policy.Regards,CHW .