Choice Hotels International

Review: I registered for the Choice Hotels "Two Stays Pays" promotion. And, in accordance with that promotion I stayed at one of the Choice Hotels two different times. I received an email that I qualified for the $50 gift card in late July or early August. I then followed the redeeming process on line within a few days. I waited for a couple months, but when no card came I tried to go through the redemption process on line again. This time I got a message saying that I didn't have enough points. I immediately called Choice Hotels, and they told me that I didn't redeem my gift card before the expiration date on September 30. And, they refused to honor their promotion and send me the gift card.Desired Settlement: Send me the $50 gift card.

Business

Response:

Below is a copy of response being sent to [redacted]:

October 31, 2014

Princeville, IL [redacted]

Dear [redacted]:I am writing on behalf of the Executive Customer Relations Department for Choice Hotels International, to follow up with you regarding your complaint with the Revdex.com. We are concerned about the problems you recently experienced while contacting our Member Services Center. I am writing to thank you for taking the time to again bring these matters to our attention and to apologize for this less than satisfactory experience.Guest comments tell us what we are doing right, what we are doing wrong and how we can improve. Thus, your willingness to share your experience is genuinely appreciated.At your earliest convenience, can you please contact our Member Services Department at ###-###-#### and they will assist you with redeeming the gift card that was part of the promotion you participated in.Sincerely,

Gary D[redacted]

Coordinator, Executive Customer Relations

cc: [redacted]

Consumer

Response:

I called Choice Hotels, and they still will not send me the $50 gift certificate as promised.