Choice Hotels

Hello [redacted] , I called your office earlier today and was told to email you directly as the person dealing with my caseThe Hotel Manager for the place I filed a complaint against called me directly, the issue has been resolvedThe hotel manager was able to refund my roomThe inital complaint should have been against the corporate office as they were the ones not letting me cancel the room, however the manager at the hotel itself was able to do soHe canceled the room and my money should go back into my account in a few days, and he gave me a number to call him back if it does notPlease close this case, if you have any questions feel free to call me at [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I did not truly get a response I understand that we will never be reimbursed for our deposit That is fine However, this hotel will not even recognize our complaint and has stated that it is invalid I feel as if they are saying that we are being less than truthful We were not a no show My family arrived there ahead of time and stayed for one night in a room on the 2nd floor that had no working elevators My mother-in-law is elderly and unable to make that trip up and down the stairs We would not have chosen this hotel if it did not have an elevator I called to cancel my reservations after my mother decided to leave as the staff would not accommodate them with a bed room on the first floor Therefore, we have rooms with people who had to relocate to a new hotel I still decided to peak in after cancelling our stay just to see if the hotel was truly as bad as my family had said it was There is a hour cancellation rule, which I understand However, if I am asked to oblige by the rules that I agreed to, I believe the hotel staff should have to as well For example, if the hotel has published on their website that there is an elevator, it should have a working elevator If the hotel has promoted that their are certain amenities that are offered, they should be offered I paid for a service that was not available This hotel does not live up to the standards that most Comfort Inns have offered This is the only Revdex.com complain that I have ever made on any product or service This is a justified complaint and this business has given me no other alternative but to turn to travel websites and post my complaint to ensure that no one else wastes their time and money in this establishment Regards, [redacted]

Could not cancel hotel due to advance purchase rate, and their policy I still haven't found on their websiteI will no longer be using this hotel chain from now onGuest Beware

It looks like this complaint did not go to the corporate office for the Choice HotelsThey were very wrong in the way I was treated, as shown in the communication I had with their corporate office about their not properly recording my Choice Privileges Free Night Points I stayed at a [redacted] Inn in [redacted] , as evidenced by all of the charges on my [redacted] bank account [redacted] is one of the Choice Hotels I appreciate your efforts on this complaint [redacted] ###-###-####

Dear [redacted] , I am responsible for one hotelI can be responsible other hotelsAs you see she stayed at [redacted] Inn [redacted] WashingtonMy hotel is [redacted] VirginiaShe has to contact Choice Hotel Int'l case like thatI don't have authority to solve her problem Thank you [redacted] General Manager Comfort Inn & Suites Dulles Gateway

Dear [redacted] I am working at this hotel for more than years and I neither my staffs never charged our guest for missing towelsI check my system and I couldn't find name [redacted] in my systemHe did not stay hereBut We have three Comfort Inn at [redacted] areaI believe he stayed at another hotel not mineThank you [redacted] General Manager Comfort Inn & Suites - Dulles Gateway [redacted] Visit our website: www.sterlingvahotel.com

Thank you for this responseI talked with *** in the Revdex.com offices to give her the Choice Hotels contact information that I have and to send her the lengthy list of *** *** charges and emails about my not receiving free nights
She seems very nice to work with and I am sure she will get this straightened out
*** *** ***
f*

Hello ***, I called your office earlier today and was told to email you directly as the person dealing with my caseThe Hotel Manager for the place I filed a complaint against called me directly, the issue has
been resolvedThe hotel manager was able to refund my roomThe inital complaint should have been against the corporate office as they were the ones not letting me cancel the room, however the manager at the hotel itself was able to do soHe canceled the room and my money should go back into my account in a few days, and he gave me a number to call him back if it does notPlease close this case, if you have any questions feel free to call me at *** *** ***

Dear ***,
You didn't stay
with usI am wondering the reason that I received your complainedWe have more than
Comfort Inn..in US And your case can be solve
by contacting Choice Privileges at Phone number i-###-###-####That is corporate
matters not individual hotelThey are happy to help you and they appreciated
your businessThank you*** ***

Good Day:
[redacted] never stayed at our hotel, however she did contact Michael R[redacted] to file the complaint. She said that Ms. S[redacted] has been calling both her and [redacted] and they both want her to stop.  I asked her to send me proof of the calls and messages (such...

as screen shots, phone logs, etc.) but they were never produced.
We asked [redacted] to have her husband, [redacted] (the person who stayed at the hotel) contact Michael R[redacted].  We explained to her that since he is the guest, and he feels that he is being harassed by the our employee, we need to speak with him.  She stated that she would try to have him contact Michael R[redacted].  To date, he has not contacted us.
We questioned Ms. Michelle S[redacted], who told us that [redacted] has been the one initiating contact, as she (Ms. S[redacted]) has been receiving calls from [redacted].
First call was on Feb. 14
On Feb. 15, 2015, [redacted] called Michelle S[redacted] crying. [redacted] told Michelle that her husband admitted to having an affair with someone in Durham.  [redacted]  [redacted] also apologized to Michelle
On April 19 [redacted] kept calling Michelle all night. (10pm - 6am)
On April 20, she threatened Ms. S[redacted].  As a result Ms. S[redacted] had a restraining order filed. (see attached document)
We have yet to hear from Mr. [redacted]. However, we continue to receive calls from [redacted].
[redacted] has yet to show us any proof of our employee frequently contacting her. However, we have screen shots of [redacted] bothering our employee.
Please contact Michael R[redacted], Corporate Director of Human Resources, at ###-###-#### or [redacted]@baywoodhotels.com should you have any questions.

It looks like this complaint did not go to the corporate office for the Choice Hotels. They were very wrong in the way I was treated, as shown in the communication I had with their corporate office about their not properly recording my Choice Privileges Free Night Points.

I stayed at a [redacted] Inn in [redacted], as evidenced by all of the charges on my [redacted] bank account. [redacted] is one of the Choice Hotels.
I appreciate your efforts on this complaint.
[redacted]
###-###-####

Could not cancel hotel due to advance purchase rate, and their policy I still haven't found on their website. I will no longer be using this hotel chain from now on. Guest Beware..

Dear [redacted],
I am
responsible for one hotel. I can be responsible other hotels. As you see she
stayed at [redacted] Inn [redacted] Washington. My hotel is [redacted] Virginia. She
has to contact Choice Hotel Int'l case like that. I don't have authority to solve
her problem.
Thank you.
[redacted]
General
Manager
Comfort
Inn & Suites Dulles Gateway.

Dear [redacted]

I am working at this hotel for more than 8 years and I neither my staffs never charged our guest for missing towels. I check my system and I couldn't find name [redacted] in my system. He did not stay here. But We have three Comfort Inn at [redacted]...

area. I believe he  stayed at another hotel not mine..
Thank you.
[redacted]
General Manager

Comfort Inn & Suites - Dulles Gateway
[redacted]
Visit our website: www.sterlingvahotel.com

This is totally wrong complaint according to our record. This guest shows as a "No Show" we charge for 1 night.  We did not charge for another three nights.  The resv. for sp. rate & 24 hrs. cxl.  policy. 
Please remove from your site.

[To assist us in...

bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I did not truly get a response.  I understand that we will never be reimbursed for our deposit.  That is fine.  However, this hotel will not even recognize our complaint and has stated that it is  invalid .  I feel as if they are saying that we are being less than truthful.  We were not a no show.  My family arrived there ahead of time and stayed for one night in a room on the 2nd floor that had no working elevators.  My mother-in-law is elderly and unable to make that trip up and down the stairs.  We would not have chosen this hotel if it did not have an elevator.  I called to cancel my reservations after my mother decided to leave as the staff would not accommodate them with a 2 bed room on the first floor.   Therefore, we have 2 rooms with 5 people who had to relocate to a new hotel  I still decided to peak in after cancelling our stay just to see if the hotel was truly as bad as my family had said it was.  There is a 24 hour cancellation rule, which I understand.  However, if I am asked to oblige by the rules that I agreed to, I believe the hotel staff should have to as well.  For example, if the hotel has published on their website that there is an elevator, it should have a working elevator.  If the hotel has promoted that their are certain amenities that are offered, they should be offered.  I paid for a service that was not available.   This hotel does not live up to the standards that most Comfort Inns have offered.  This is the only Revdex.com complain that I have ever made on any product or service.  This is a justified complaint and this business has given me no other alternative but to turn to travel websites and post my complaint to ensure that no one else wastes their time and money in this establishment.  
 
Regards,
[redacted]

Hello [redacted], I called your office earlier today and was told to email you directly as the person dealing with my case. The Hotel Manager for the place I filed a complaint against called me directly, the issue has been resolved. The hotel manager was able to refund my room. The inital complaint...

should have been against the corporate office as they were the ones not letting me cancel the room, however the manager at the hotel itself was able to do so. He canceled the room and my money should go back into my account in a few days, and he gave me a number to call him back if it does not. Please close this case, if you have any questions feel free to call me at [redacted]

Review: I enrolled In choice privileges a couple years ago and have frequently paid higher rates for my hotel stay in the misdirected goal of qualifing for a featured "free night." unfortunately, this elusive promotion has always been explained away with a disqualifying reservation or undisclosed preregistration requirement. This is bad enough but when I call to book through the "choice privileges" reservation line, I am often quoted prices that are $20- $40 more than the online choice fares. Example is for oct 26, I tried to book two rooms in Queensbury New York. The agent quoted me $148 each with aaa discount. The online rate with aaa was $121. When I inquired about the discrpency, he said there was no such lower rate. I guess no one told that to the choicehotels.com online I later booked with. Neither reservation qualified me for a free night despite the current promotion of 2 nights gets you one free night. For this, the agent informed me, I needed to stay on two different nights. Guess the money is different if you spent it over time rather than all at once. To date I have not benefited at all from providing this company with my travel details or loyalty. I complained to the manager on duty oct. ** but was merely provided with a well rehearsed monologue of corporate jargon reiterating the preregistration and fine print requirements, all of which I don't need. What I need is to feel like my loyalty is valued, which it isn't. Bottom line, I'll use my phone apps more and throw away my choice privileges card. .Desired Settlement: Honestly, I'd like to ensure that others are not misguided into giving their tloyalty and personal travel plans away to choice with false expectations of advertised recompensation. An attainable discount, coupon or loyalty reward would go a long way. And I'd like their intellectually limited "manager" to be given some pr training. Shame on you that he's the face of your company.