Choice Transmission and Complete Auto Repair

Dear sir or madam and Revdex.com, [redacted] is correct in part of the events, In fact choice did replace both her left and right lower control arm in April and she came in July complaining of a pullAs a courtesy to ***, I replaced her right lower control arm at no charge.Now fast forward 12month I get a call from [redacted] accusing me of just replacing the right lower ball joint and said that the right lower control arm is the original one, I told [redacted] that I do not charge for parts I did not install on vehicles I asked to see the part she refused to bring it in, I told [redacted] I would further look into it and call her back in which I did a few days later but got no answerwhen [redacted] called me back I told her that I have the proof of purchase of her control arm that is dated on the same day that I did the work from my parts supplier, she still insisted that the part was never changedI was genuinely concerned about the accusation and asked if she could bring the part in and I would order I identical part from me supplier and we can compare the twoshe refused and said she will file a complaint with the Revdex.com and that is when I told her "do what you need to do"In closing I do not manufacture the parts I just install them, I will always do my best the help my customers, even when ***'s warranty had expired I still fixed it at no chargeIt is sad that it had to come to this just because her new mechanic told her that her control arm was never change[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I returned to Choice in July of 2013, my car was pulling hard to the right. At that time, the mechanic that works for *** determined the Right Lower Control Arm was bad again. How can a new control arm be bad after one year? Was it new? Was it a second hand part? Was it ever changed to begin with in 2012? If so, I simply don't understand how a control arm could go bad after a little over a year. Yes, *** did repair the car a second time, or at least that's what I was told. The car continued to make a noise and I took it back several times for a hard pull to the right and the steering wheel could not be centered. At that time, *** told me to fix the hard pull he could make an adjustment to the car, but all cars are suppose to pull slightly to the right. This was a hard pull to the right. It was worse then the original problem in 2012.
I called Choice a few weeks ago, asking for a reason why I had to go to another location to have my car looked at, only for them to tell me the couldn't align the car since the Right Control Arm was bad. Really, this is going to be the third time a control arm is replaced, Choice did it twice. How could that be when Choice supposedly replaced it twice? When I saw the part, I understood why at that point. The bushings were so old, they could possibly be the original bushings, which means the control arm wasn't changed at all, or another possibility is the part was an old part from a second hand part replacement establishment or salvage yard. I had to go to another repair facility to have my car repaired, since I wasn't getting any where with Choice after their second attempt to fix the car, charging me over $the first time, and having gone there twice for a repair, which was never done correctly. Please tell me how Control Arms go bad in one year? The establishment which repaired my car this time, correctly, gave me the old part. They told me it was either the original or a part from a salvage yard. The dealer also restated the same statement. Mentioning if it wasn't the original part, it was definitely an old part that was placed in my car. The bushings where so old or original and the ball joint was almost goneThat's why I had to take the car back to Choice twice in a little over a year, and the problem still wasn't fixedPulling so hard to the right, taking it back several times after that with no solution. Several times after the car had what *** claims to be a second control arm replacedWhy was the car pulling so badly? Why couldn't Choice fix the car? Why after myself and my husband taking the car back for a hard pull to the right, was the car not repaired, still pulling to the right?
I have a phone log, I called *** at Choice, he said he would call back and never called. I had to call *** back to ask him how he was going to rectify my problem. When he mentioned bringing the car back, after it was repaired properly by another establishement, and the dealer agreed it was repaired properly this time, I didn't want Choice to touch the car, fearing what would happen
I have the part, which is very old. I have a phone log, *** never called my number, I had to contact him after a day went by
*** did not mention why new Control Arms would go bad in one year? Which happened twice! He did not mention where he purchases he parts, are they new or used parts? The control arm that was taking out of my car (which is supposedly the second one that *** ordered and installed at no charge), looks so old, and the bushings are original or old. *** did not address why the bushings looked the way they do, if the entire control arm was replaced twiceWouldn't the bushings look new if the entire control was replaced?
The control arm was reviewed by two different establishments, and both statements where almost identical. Either it was never changed to begin with, or it was replaced with old parts, possibly from a salvage yard. I'm extremely distraught to think that I trusted Choice and still have no concrete answers and also an old part that was taken out of my car not one that was a little over a year old, and this was the second one Choice said they replaced. I'm looking for compensation for having to go to another establishment and to have my car repaired properly, and all the time spent taking my car there for a problem that was never corrected
Regards,
*** ***

I have read the complaint and again I will say, while the repair to [redacted] car was out of warranty both times as a courtesy, we replaced the lower control arm twice. I do not manufacture the parts I install so I can not answer the question [redacted] had about why the parts went bad. I don't even know if the lower arm was bad I never saw it, we are just going on someone else's word. in regards to the phone calls I did return [redacted]s call and as a matter of fact I left a message. I also want to address [redacted], using the term"HARD PULL" the  vehicle in question never have a hard pull after we fixed it, it was a slight pull in which I told [redacted] it was a tire pull NOT the front end.[redacted]

Dear sir or madam and Revdex.com, [redacted] is correct in part of the events, In fact choice did replace both her left and right lower control arm in April 2012 and she came in July 2013 complaining of a pull. As a courtesy to [redacted], I replaced her right lower control arm at no charge.Now fast forward...

12month I get a call from [redacted] accusing me of just replacing the right lower ball joint and said that the right lower control arm is the original one, I told [redacted] that I do not charge for parts I did not install on vehicles I asked to see the part she refused to bring it in, I told [redacted] I would further look into it and call her back in which I did a few days later but got no answer. when [redacted] called me back I told her that I have the proof of purchase of her control arm that is dated on the same day that I did the work from my parts supplier, she still insisted that the part was never changed. I was genuinely concerned about the accusation and asked if she could bring the part in and I would order I identical part from me supplier and we can compare the two. she refused and said she will file a complaint with the Revdex.com and that is when I told her "do what you need to do"In closing I do not manufacture the parts I just install them, I will always do my best the help my customers, even when [redacted]'s warranty had expired I still fixed it at no charge. It is sad that it had to come to this just because her new mechanic told her that her control arm was never change.[redacted]