Choices Books & Gifts, Inc.

We are sorry to hear that [redacted] is unhappy. On our website, on the check out page, we list the shipping rates and terms. They state, "[redacted] Express, 2 Day and overnight orders will go out the next business day, after 5pm." The customer chose the shipping method, online. The order was...

placed on Friday afternoon, and we processed it the same day. [redacted] sets the terms and the costs for their service, we have no control over the matter. We always look to please our customers. To our knowledge, this is the only complaint we have received to the Revdex.com or elsewhere, in over 25+ years of business. As a good will gesture, we will refund half the shipping cost. We wish [redacted] all the best.

Review: I ordered items through the online website from Choices in NYC. These items were of urgent nature, so I requested overnight delivery, as one of the store options on the website. The website instructs the customer to call the store if an email conformation is not sent. I called the store to confirm the order, with the [redacted], as I received no conformation of the order. He went down the list of items and noted that it was an overnight delivery. This was all confirmed around 1pm on Friday 1/*/15. In addition to this I was called back by a store member inquiring if I wanted to exchange an order item on the list, as it was no longer in stock. Again, the store member noted they would get the package out ASAP when I expressed I needed it the next day in CT. The package did not arrive by the end of the day. I called Choices to inquire about the tracking number. It was then that the staff informed me ([redacted]) that my package would not arrive until Monday 1/*/15. I was then told it was in [redacted] hands and that their business does not deliver on the weekend. I asked why was I not informed when speaking with staff before, that it would not reach me by then. The overnight charges for [redacted] is $24.95. My order was over $100 and would be free if I went 2 day with [redacted] as advertised. I was informed the [redacted] would be in touch with me on Monday, as I sought reimbursement for the delivery. I never got a call and followed up myself. [redacted] the [redacted] in the most of unprofessional terms told me it was "common sense" that [redacted] did not deliver on the weekends. I asked then, why take $24.95 from your customers? I was interrupted repeatedly as I tried to explain my complaint. Over personalization of a small business matter is what ensued, before he hung up on me. Nowhere, on the Choices website does it explain the overnight policy. Any business with an ounce of decency, honesty or integrity would at least inform a customer, in the moment of speaking, that their business could not fulfill this.Desired Settlement: I wished to be refunded the amount for overnight delivery costs of $24.95 which was not fulfilled. My purchase was over $100 which qualified for free shipping. If I knew that the package was not being sent overnight, then I could have made an informed decision on whether to cancel the order or request the 2 day option.

Business

Response:

We are sorry to hear that [redacted] is unhappy. On our website, on the check out page, we list the shipping rates and terms. They state, "[redacted] Express, 2 Day and overnight orders will go out the next business day, after 5pm." The customer chose the shipping method, online. The order was placed on Friday afternoon, and we processed it the same day. [redacted] sets the terms and the costs for their service, we have no control over the matter. We always look to please our customers. To our knowledge, this is the only complaint we have received to the Revdex.com or elsewhere, in over 25+ years of business. As a good will gesture, we will refund half the shipping cost. We wish [redacted] all the best.