Ju1511:29a Airport TransmissionAIRPORT TRANSMISSIONWest Ridge RoadRochester, NY 14615###-###-####July 1, 5Revdex.comFax ###-###-####Re: ID [redacted] Unfortunately Mr [redacted] ' vehicle was broken into while outside in our parking lotwaiting to be brought in for repairsWe do our best to prevent theft with lighting andsecurity cameras but issues can still arise.Airport Transmission is not responsible for theft or damage to vehicles as stated on thesign posted in our officeWith that said, we did feel bad for what happened and tookMr [redacted] vehicle to the Ford dealerThe ignition lock was damaged and we had itrepaired and re-keyedAirport Transmission paid for thisAdditionally we tried to havethe window fixed but according to Ford, the window was added after the vehicle wasmanufactured and they could not get the part.We were willing to pay a few hundred dollars out of good faithWe told the customer toget an estimateWe were never contacted with an estimate just mailed a billMyService Writer has tried to contact the customer to discuss the situation and did not hearback.Almost $seems excessive for a window repair and out of good faith we are willingto offer $300.Donald S*Airport Transmission###-###-####
Ju1511:29a Airport TransmissionAIRPORT TRANSMISSIONWest Ridge RoadRochester, NY 14615###-###-####July 1, 5Revdex.comFax ###-###-####Re: ID [redacted] Unfortunately Mr [redacted] ' vehicle was broken into while outside in our parking lotwaiting to be brought in for repairsWe do our best to prevent theft with lighting andsecurity cameras but issues can still arise.Airport Transmission is not responsible for theft or damage to vehicles as stated on thesign posted in our officeWith that said, we did feel bad for what happened and tookMr [redacted] vehicle to the Ford dealerThe ignition lock was damaged and we had itrepaired and re-keyedAirport Transmission paid for thisAdditionally we tried to havethe window fixed but according to Ford, the window was added after the vehicle wasmanufactured and they could not get the part.We were willing to pay a few hundred dollars out of good faithWe told the customer toget an estimateWe were never contacted with an estimate just mailed a billMyService Writer has tried to contact the customer to discuss the situation and did not hearback.Almost $seems excessive for a window repair and out of good faith we are willingto offer $300.Donald S
*Airport Transmission###-###-####