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Chorebuster, LLC

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Reviews Chorebuster, LLC

Chorebuster, LLC Reviews (9)

The choice of communication thru this Revdex.com is causing some delay as I am not able to fully put in writing my offerThe service manager at Shasta in charge of your complaint has had a death in familyI am trying to get a firm answer on the expedition of the parts needed for repairsThere is a new person now involved and hope to have more answers today I would like to work with you as I know their delay shouldn't have a effect on your situationYou are welcome to call me direct

Ms***, I hope all is wellPlease look over the attachment for the warranty repairs requested, let me know if there is anything I left out so we can submit to Shasta for approvalI have not confirmed with the factory as of yet but I will update you ASAP on the time frame neededWhat I see so far all repairs should not take very long and be like new when we are finishedThank You [redacted] Camper Clinic II RV Super Center [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have sent a response email as well with additional defects/problems that need attention/repairThank you
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I shouldn't have to wait to get a response from the jack manufacturer in order to get a refund on a week old jack camper clinic installedThe jack obviously was faulty and I was told this by ** *** that the jack camper clinic installed, that no jack should have done what this one didI'm basically being told that if the jack manufacturer denies the warranty, then im out on a week old jack. ** *** told me they wouldn't be able to file a warranty claim since they don't sell that brand and I would have to take that up with camper clinic who installed the jack
Regards,
*** ***

The electric jack has a 2-year warranty from the manufacturer and Camper Clinic will assist in getting you a refund. The warranty and the warranty process is also enclosed for your review. The [redacted] should of processed the warranty for you and not charged, but since they did not we...

have offered to send the jack in to the Manufacturer for review.If the manufacture finds a failure in the jack they will replace it and Camper Clinic will refund the labor paid.

The first part of this complaint deals with a lot of miscommunication on hitches. Travel trailers do not come with a hitch, there are to many different configurations and different wants and needs of customers. We did finally get this resolved and they chose not to purchase. All of our prices are...

very competitive and we recommend options to all RV customers.They where also upset they had to purchase parts and accessories to hook the trailer up to utilities so we offered a 100.00 gift certificate to help with theses extra items.I see they decided to wait on the delivery and this had cost them 100.00. I will like to reimburse them for that because of the miscommunication had not yet been resolved at that time.The awning is a shortage from the manufacture and has been noted and ordered. When the order comes in we will ship it directly to the customer if requested. The trailer does have factory warranty that does not pay for services calls. With the issues needing repaired I would like to also offer to pick the trailer up do the repairs needed and delivery it back to them at no charge.

The choice of communication thru this Revdex.com is causing some delay as I am not able to fully put in writing my offer. The service manager at Shasta in charge of your complaint has had a death in family. I am trying to get a firm answer on the expedition of the parts needed for repairs. There is a new person now involved and hope to have more answers today I would like to work with you as I know their delay shouldn't have a effect on your situation. You are welcome to call me direct.

Revdex.com:
The following is my response to Camper Clinic II's response to my initial complaint:?"I must initially address the fact that the first part of mycomplaint regards many more issues and miscommunications from various people indifferent departments of Camper Clinic II, which had a much greater weight thanthe issue of the hitch. Since we are addressing the hitch, I must bring clarityto the fact that I was told three different times (the third call was even madefrom Longhorn Rentals to make certain we were driving off with the proper sizeball hitch) that a 2 5/17” ball hitch was needed, and this was part of the costof a Ford F250 ¾ ton tow truck rental, and upon arrival at the dealership, Iwas told that a 2” ball hitch was needed, and a service/parts department workerbrought it into the department telling me it would cost just under $13.00, verycasually, as if it was my fiancé’s and my mistake. We got exactly what we weretold to get with the rental. Fortunately, the cost was not imposed, so I doappreciate that it was covered, but it does not take away from the addedfrustration of yet one more miscommunication from three different contactattempts to verify the correct size ball hitch, this after a long list of othermiscommunications. My fiancé and I were quite excited about our purchase whenwe were starting the process. Everything went downhill after that. I just don’twant there to be a focus on one aspect of the painful process when there weremultiple other factors that contributed to the tainting of the sales experienceand the trailer itself. Never did my fiancé and I imagine that the experiencewould continue when we brought our trailer home. We have suffered greatly, andit feels as if nobody at Camper Clinic was able to understand or care about whatwe have gone through; everything has been treated as if we are just a providerof income to the business and not as humans and as people that were counting onthis as a home and a business investment, and neither one of those hashappened. We even had to pay for a three-night stay at a Comfort Inn hotel justto get a break from the heat and chemical fumes, and to try to function, butall we could think about and talk about was wanting to get the trailer out ofour lives and just get back to life, to work, to our families, and we continuedto suffer. I have a receipt to show the $278.05 total cost of our hotel stay.We have not only been incapable of enjoying life and our trailer, we feel as ifwe have barely survived this ordeal. We have suffered great emotional distressover everything. We want this nightmare to be over. As far as your response and offer is concerned, even thoughwe did ask for the trailer to be returned and our money fully refunded as ourresolution, my fiancé and I agree to the offer, with the followingstipulations:1. Due to the fact that the Shasta Airflyte 16 wasto be our home until we turned it into a business investment as a rentalproperty, and we would otherwise be homeless during the entire time of therepairs, we need to have a hotel stay covered. We are staying in the HudsonBend area of Austin/ NW Austin, and our children are missing a lot of time withus because they cannot currently visit us at all due to the toxic environmentand lack of usability of the trailer. My younger son, for example, hasexpressed a great deal of sadness because we usually spend a lot of timetogether, and I have nowhere to visit with him, so I have missed an entire twoweeks with him. That is but one of three children between us that has missedout on visits. This is impacting more than just the two of us. One of us isalso working in this area of Austin and needs to be readily available foremergency/prompt response to work obligations. We ask that Camper Clinic IIcover the expense of a hotel stay for the duration of the repairs, until theday the trailer is returned to us in working, safe order. An example of anappropriate, safe place where we can finally get proper sleep, A/C, and abilityto finally function close to work and our children would be: [redacted]or [redacted], where we can store and prepare meals as we would in a functioning home, asthe trailer should have been.2. We want the repairs to be done within a21-day timeframe. We realize parts might have to be ordered and take timefor delivery, as well as the work necessary to get the trailer to be usable,safe, and free of cosmetic and functional damage and chemicals we should not bebreathing, if properly done and with quality expected of a new trailer, mighttake more than a few days. We also want the trailer readily picked up. Wehave wanted to return this trailer from day one, and every day we spend in itis taking away from our previously normal functioning lives. We need to get outof this situation and not be put on hold as we have in previous dealings withCamper Clinic’s staff.3.We have had further issues with the trailersince our initial complaint. This has happened within two weeks of owning thisbrand new unit. The issues include:a. The refrigerator has stopped cooling, and thefreezer compartment is now subpar and retains temperatures in line with thelevel of cooling expected of a refrigerator. We have numerous receipts fromfood purchases, food which had to be discarded due to spoilage when therefrigerator failed to keep our items at the proper temperature for safestorage. b.The particle board on the cabinet to the left ofthe kitchen sink, over the stove, bottom right when facing that side, iscracked and warped.c. The display panel and switches for water pump,propane water heating, and electric water heating has an adhesive cover that iscoming off, and the panel still shows the gray water to be full, or 2/3rdsfull, after full evacuation into the sewage disposal system.d. The weather stripping on both outdoor storagecompartments has torn just by the proper operation of locking the units, andthe seal around the locking component of the front storage compartment, the oneon the left side when facing the front of the trailer, is coming off.e. The back storage compartment door is loose onits hinge.f. The bathroom ceiling has a strip toward theback, the one over the toilet, which is loose; it is not fully hanging down,but has been shown to hang a bit, especially when the unit gets hot, whichhappens most of the time.Please add the above mentioned issues/damages to theinitial complaint for items to be repaired. Also, please make sure the awningis delivered and secured onto our unit for its return to us. We were toldit would take about a week for the delivery from the date in which we picked upour trailer, and it was over a week later that we received a voice mail statingthat the awning had been ordered, and it should be there soon, but there was notracking information available. My fiancé and I accept the $100.00 offer for the cost oftowing the trailer to our RV site, and we would like to know up front when thiswill be issued to us and in what form. We would like to receive the moneypromptly and not wait for the return of the trailer so we can purchase somethings we need for our survival. We must also note that this whole situationhas resulted in excessive suffering and emotional distress, and it has additionallyimpacted our ability to keep up our separate businesses, and that has cost us agreat deal of income. I have received only half of the usual services andincome I have previously received as a monthly average since the time thetrailer has been in our possession. We are hard-working people that typicallymake a handsome profit for our services and products, and our suffering hasresulted in our lives being turned upside down, thus rendering us incapable ofreaching our usual full potential. I have also had spoilage of very expensivespa products due to the lack of appropriate cooling of the unit, and I am in noposition to afford replacement products for use in my facial and hair removalservices, thus I cannot fully function in my business to improve my profitcapability.

Ms. [redacted], I hope all is well. Please look over the attachment for the warranty repairs requested, let me know if there is anything I left out so we can submit to Shasta for approval. I have not confirmed with the factory as of yet but I will update you ASAP on the time frame needed. What I see so far all repairs should not take very long and be like new when we are finished. Thank You.   [redacted] Camper Clinic II RV Super Center  
[redacted]

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