In regards to complaint ID# [redacted] from [redacted] We researched his file from his previous dentist Dr [redacted] and the lab slip stated all porcelain crowns for teeth #6-11dated October 21, We have enclosed copies of previous lab slip,preterm nation of dental benefitsWe replaced #on April1, with an all porcelain crown, which was previous a porcelain crownThis is the same type of crown that was placed by previous dentistDue to replacing the same type of crown,no discussion was to be made as a different type of crown would have not looked the same and not matched the other crowns that were placed by Dr [redacted] His complaint should be with his dental insurance company due to them giving an alternative downgrade to porcelain fused to high noble metal crown and paying less thus causing his portion to be higher When treatment was diagnosed the complainant asked for us to do a predetermination for the crown which we did and a copy from the insurance company is sent to patient and provider When we received the predetermination the patient was called and it was discussed and the patient proceeded to schedule the treatmentIt was agreed that the patient would pay !It of his patient estimate at prep appointment and the balance at his seat appointmentAfter the crown was cemented and in collecting his balance is when the patient informed us of his concern of us not coding correctly and not doing the same crown that was previously doneHis balance at the time was $which we had decided to adjust off 50% ($133.45} to make the patient happy which we thought was more than fair and a courtesy that did not need to be made but was made in good faith to establish a better doctor patient relationship This was unsuccessful and he stated he was not happy and will not be returning and would be contacting the Revdex.com walking out of the officeHe did pay his balance of $in full and his account has a zero balanceWe strive to provide great customer service to all our patients and feel that this patient was handled in a professional and courtesy wayWe feel that we explained and answered all questions that were askedWe will not be giving any more of a refund or discount that has already been offered due to the complaint of different crown was and shown with the lab slip, and that the predetermination of benefit that the patient received from insurance company and gone over prior to treatment being started and completed clearly shows the patient financial responsibility of cost of the crown and the patient was happy and satisfied with the crown itself,not the cost which is set by the insurance and his dental benefits.Sincerely, [redacted] , DDS
In regards to complaint ID# [redacted] from [redacted] We researched his file from his previous dentist Dr [redacted] and the lab slip stated all porcelain crowns for teeth #6-11dated October 21, We have enclosed copies of previous lab slip,preterm nation of dental benefitsWe replaced #on April1, with an all porcelain crown, which was previous a porcelain crownThis is the same type of crown that was placed by previous dentistDue to replacing the same type of crown,no discussion was to be made as a different type of crown would have not looked the same and not matched the other crowns that were placed by Dr [redacted] His complaint should be with his dental insurance company due to them giving an alternative downgrade to porcelain fused to high noble metal crown and paying less thus causing his portion to be higher When treatment was diagnosed the complainant asked for us to do a predetermination for the crown which we did and a copy from the insurance company is sent to patient and provider When we received the predetermination the patient was called and it was discussed and the patient proceeded to schedule the treatmentIt was agreed that the patient would pay !It of his patient estimate at prep appointment and the balance at his seat appointmentAfter the crown was cemented and in collecting his balance is when the patient informed us of his concern of us not coding correctly and not doing the same crown that was previously doneHis balance at the time was $which we had decided to adjust off 50% ($133.45} to make the patient happy which we thought was more than fair and a courtesy that did not need to be made but was made in good faith to establish a better doctor patient relationship This was unsuccessful and he stated he was not happy and will not be returning and would be contacting the Revdex.com walking out of the officeHe did pay his balance of $in full and his account has a zero balanceWe strive to provide great customer service to all our patients and feel that this patient was handled in a professional and courtesy wayWe feel that we explained and answered all questions that were askedWe will not be giving any more of a refund or discount that has already been offered due to the complaint of different crown was and shown with the lab slip, and that the predetermination of benefit that the patient received from insurance company and gone over prior to treatment being started and completed clearly shows the patient financial responsibility of cost of the crown and the patient was happy and satisfied with the crown itself,not the cost which is set by the insurance and his dental benefits.Sincerely, [redacted] , DDS