Revdex.com:
The office response was asking for my name & date of birthI put the account # in that original message, can they not pull up account #s now? Patients name is
*** *** *** is the guardian , the procedure was on my son, *** *** *** Thanks
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This letter is in response to the above referenced account above for Ms***'s son *** ***After a review of ***'s account, I called and talked to Ms*** to verify all of the current address information as well as the issue with the apartment number associated with the previous
addressWe have corrected the address issue and updated ***'s account with all of the correct address information completely and accurately to Ms***'s satisfactionWe have also recalled ***'s account from our collection agency.Should you have any further questions or concerns regarding this matter, please feel free to contact me directly at (17) 963-3210.Sincerely, Erie W***Customer Service Quality ExpertIndiana University Health
Please see attached*** ***From: T***, Joni L Sent: Wednesday, April 4, 10:AMTo: *** ***Subject: Case ID ***We received a notice of complaint for this caseI wanted to inform you that DrPaul J*** has nothing to do with thebilling aspect part of IU HealthAll billing is handled out of IndianapolisI did reach out to them and the surgery chargefor the 1/2/procedure was sent to the patient’s insurance on 2/20/Any concerns with billing can be directed toIndiana University Health at Customer Service 877-668-or iuhealth.orgRegards,Joni T***Ears, Nose and ThroatSouthern Indiana Physicians IUHMcIntire Dr., Ste 350Bloomington, IN 47403Office: 812-353-4960Office Bedford: 812-277-0788Fax: 812-333-2433Jt***[email protected] the Strength at www.iuhealth.org
Revdex.com:
The office response was asking for my name & date of birthI put the account # in that original message, can they not pull up account #s now? Patients name is
*** *** *** is the guardian , the procedure was on my son, *** *** *** Thanks
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This letter is in response to the above referenced account above for Ms***'s son *** ***After a review of ***'s account, I called and talked to Ms*** to verify all of the current address information as well as the issue with the apartment number associated with the previous
addressWe have corrected the address issue and updated ***'s account with all of the correct address information completely and accurately to Ms***'s satisfactionWe have also recalled ***'s account from our collection agency.Should you have any further questions or concerns regarding this matter, please feel free to contact me directly at (17) 963-3210.Sincerely, Erie W***Customer Service Quality ExpertIndiana University Health
Please see attached*** ***From: T***, Joni L Sent: Wednesday, April 4, 10:AMTo: *** ***Subject: Case ID ***We received a notice of complaint for this caseI wanted to inform you that DrPaul J*** has nothing to do with thebilling aspect part of IU HealthAll billing is handled out of IndianapolisI did reach out to them and the surgery chargefor the 1/2/procedure was sent to the patient’s insurance on 2/20/Any concerns with billing can be directed toIndiana University Health at Customer Service 877-668-or iuhealth.orgRegards,Joni T***Ears, Nose and ThroatSouthern Indiana Physicians IUHMcIntire Dr., Ste 350Bloomington, IN 47403Office: 812-353-4960Office Bedford: 812-277-0788Fax: 812-333-2433Jt***[email protected] the Strength at www.iuhealth.org
I am happy to look into your concerns. Please provide the patient's name and date of birth.Thank you!
Please see attached