On June 2nd, 2016, Terminix representative [redacted] E. did a walk through of our property and gave us a quote for termite fumigation. We signed a contract and paid in full on June 13th. The check was promptly deposited in a Terminix bank account. He told us the tenting would start on the 20th. We rented a home for us and our dogs, boarded our cats and birds, trimmed the Banyan tree out front and cut the landscape around our house to accommodate the tent. Mr. E. never again answered our calls. Another representative , Mr. M. came by on June 27th, checked our prep work and gave us July 8th though the 11th, 2016 for the fumigation to take place. Then on the 29th of June he called, stating that Mr. E. did not work for them anymore and that he wanted more money than previously agreed in the contract. When we questioned him, he said he just had canceled our agreement and that we were going to get our money back when corporate decided to refund us. We made several phone calls to corporate, the second call was over an hour long. They said the branch manager was going to call us to track our refund and apologize for all the inconvenience, it never happened.
We finally received our money back on July 19th, after we had decided to contact an attorney. This company really kept us on edge for a month, didn't honor a signed contract and completely ignored all the anguish they put us through.
We lost the initial deposit we had put down to hold the rental home and had to paid twice for the special landscaping, but that was nothing compared to the uncertainty and stress that we had to endure for so long, particularly while recovering myself from abdominal surgery.
I do not recommend this Terminix branch to anyone.
On June 2nd, 2016, Terminix representative [redacted] E. did a walk through of our property and gave us a quote for termite fumigation. We signed a contract and paid in full on June 13th. The check was promptly deposited in a Terminix bank account. He told us the tenting would start on the 20th. We rented a home for us and our dogs, boarded our cats and birds, trimmed the Banyan tree out front and cut the landscape around our house to accommodate the tent. Mr. E. never again answered our calls. Another representative , Mr. M. came by on June 27th, checked our prep work and gave us July 8th though the 11th, 2016 for the fumigation to take place. Then on the 29th of June he called, stating that Mr. E. did not work for them anymore and that he wanted more money than previously agreed in the contract. When we questioned him, he said he just had canceled our agreement and that we were going to get our money back when corporate decided to refund us. We made several phone calls to corporate, the second call was over an hour long. They said the branch manager was going to call us to track our refund and apologize for all the inconvenience, it never happened.
We finally received our money back on July 19th, after we had decided to contact an attorney. This company really kept us on edge for a month, didn't honor a signed contract and completely ignored all the anguish they put us through.
We lost the initial deposit we had put down to hold the rental home and had to paid twice for the special landscaping, but that was nothing compared to the uncertainty and stress that we had to endure for so long, particularly while recovering myself from abdominal surgery.
I do not recommend this Terminix branch to anyone.