Complaint: ***
I am rejecting this response because: they called me and tried to state that midas is a small shop that Doesn't know what they are doing
Sincerely,
*** ***
Initial Business Response /* (1000, 12, 2015/06/06) */
Tony [redacted] spoke to [redacted] last week and informed him that the refund had already been processed.
Initial Consumer Rebuttal /* (3000, 14, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I...
received a phone call from Arlington Heights Ford letting me know that they were going to send a check to the Citizens Bank this was about two weeks ago. I call the bank today and they have still not received a check.
Final Business Response /* (1000, 20, 2015/09/03) */
From: [redacted] Jr. (mailto:[redacted]@ahford.com)
Sent: Thursday, September 03, XXXX X:XX PM
To: Jennifer [redacted]
Cc: 'Tony [redacted]'
Subject: [redacted] Complaint
Jennifer
As per our conversation.
To recap:
We sent a check in the amount of $1,452.21 to Citizens One Auto Finance from the warranty refund that was dated 6/5/2015
We have an image of the check being cashed and "serviced" by Citizens on June 6/12/15
When we called Citizens Bank on 7/28/15 they would not give us any information about activity on this account because any payments recieved were not as a loan payoff so it would be a violation of privacy laws.
[redacted], Jr.
General Manager
Arlington Heights Ford
[redacted]@ahford.com
This vehicle was in our service dept. almost 2 years ago. We diagnosed the customers car and he was told A/C just don't leak freeon without needing some other repair. We have not heard from Mr. [redacted] since 2015. Again now his A/C does not work now ,...
we told him on April 2017 vehicle would have to be checked to see whats wrong . He states it only need a charge of freeon. 2 years since his last visit here and no other service record. At this time he says his car is fixed we only quoted an aprox. charge but were never able to inspect his vehicle.
Customer requested we stop calling him in reference of purchasing a vehicle. We are no longer in touch with him and he is not in the market at this time. No further action will be taken on our part please close case . Thank You Tony [redacted].
Complaint: ***
I am rejecting this response because: they called me and tried to state that midas is a small shop that Doesn't know what they are doing
Sincerely,
*** ***
Initial Business Response /* (1000, 12, 2015/06/06) */
Tony [redacted] spoke to [redacted] last week and informed him that the refund had already been processed.
Initial Consumer Rebuttal /* (3000, 14, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I...
received a phone call from Arlington Heights Ford letting me know that they were going to send a check to the Citizens Bank this was about two weeks ago. I call the bank today and they have still not received a check.
Final Business Response /* (1000, 20, 2015/09/03) */
From: [redacted] Jr. (mailto:[redacted]@ahford.com)
Sent: Thursday, September 03, XXXX X:XX PM
To: Jennifer [redacted]
Cc: 'Tony [redacted]'
Subject: [redacted] Complaint
Jennifer
As per our conversation.
To recap:
We sent a check in the amount of $1,452.21 to Citizens One Auto Finance from the warranty refund that was dated 6/5/2015
We have an image of the check being cashed and "serviced" by Citizens on June 6/12/15
When we called Citizens Bank on 7/28/15 they would not give us any information about activity on this account because any payments recieved were not as a loan payoff so it would be a violation of privacy laws.
[redacted], Jr.
General Manager
Arlington Heights Ford
[redacted]@ahford.com
This vehicle was in our service dept. almost 2 years ago. We diagnosed the customers car and he was told A/C just don't leak freeon without needing some other repair. We have not heard from Mr. [redacted] since 2015. Again now his A/C does not work now ,...
we told him on April 2017 vehicle would have to be checked to see whats wrong . He states it only need a charge of freeon. 2 years since his last visit here and no other service record. At this time he says his car is fixed we only quoted an aprox. charge but were never able to inspect his vehicle.
Customer requested we stop calling him in reference of purchasing a vehicle. We are no longer in touch with him and he is not in the market at this time. No further action will be taken on our part please close case . Thank You Tony [redacted].