Initial Business Response / [redacted] (1000, 5, 2017/04/23) */ The customer has been with our company since 6/6/and every payment from her was always days lateSo on 12/1/we canceled her service for non-payment and she insufficient funds on her last paymentSo we picked our cart up and she decided not to get anyone to pick up her trash and then the city of springfield got involved because she had trash building up next to there house and the neighbors were tired seeing this pile of trash building up and a health hazard to the neighborhood and children alsoSo on 2/23/she calls us up and signs back up and pays the previous bill and then she wanted us to haul trash and I told her over the phone it would be then there was more then that so I said it would be more which came out to be $per bag and then she made a big stink about it and there wasn't anything nice she said on the phone, she was threating us I pretty much I told her we would just cancel your serviceIf she would of paid her bill in the first place she wouldn't have been in this situation or after we canceled her service she should of gotten another service and she still wouldn't be in this situationBut people like this can complain to the Revdex.com and its ok Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/04/25) */ ***Document Attached [redacted] these emails prove that Queen City disposal was fine with just taking $extra for the extra trashTo this day I still haven't put out the full bags of trashWhy would I pay extra when they haven't even picked up the $worth? And I would like to know how I was threatening lol now I want a full refund Final Business Response / [redacted] (4000, 10, 2017/04/30) */ well I want to customers to call in with respect and not be rude to us so if your rude to us then guess what you'll get the same backthere is no refundLike I said if you take responsibility of paying your bill on time then you will get the service you pay forDon't expect to take advantage of the trash haulers who actually do there job
The customer's bill was due SeptThey were already a month behind so we took the cart Their bill's late almost every timeThey never called us to make the paymentWe called them twice to let them make the payment, they never responded to the past due postcard, two bills or two calls when their account was past dueI have a customer service rep that's here Monday - Friday 8-5pm who's here and ready to take callsThey never calledAlso, the complainant is not the account holder on fileWe did send this account to collections and reported it to the three credit bureaus
Initial Business Response / [redacted] (1000, 12, 2016/07/15) */ After talking to the customer three different times about setting her trash out the night before which is our company policy so we can service each customer efficiency, she would always bring up that the homeless people she was worried about but her neighbor made sure there can was in the right spot and never had any problemsShe did pay for months of service and she receive months of service even if she didn't put the can where we needed it most of the time it was about feet from the curbShe told me on the last phone call to cancel the service and it was on 6/21/she told me to come and get my cart which she would of had only one more pick up left before her bill was up, we will not issue any refund
When she did talk to the customer service rep, she was told she owed $for the pickups before she movesShe was supposed to pay it on 8/and she didn't She was on autopay She did call in and cancelHer credit card did get ran and we don't control the autopay We don't control it the third party in Maine handles it We contacted the third party and they resolved itHer trash was missed and we came back and got it She got her full refund It would be 5-business days for the refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI accept his response even though he collected my trash bin on my trash pick up day because he was upset I complained and made a “stink” to the Revdex.comStill not happy but tired of wasting my time and energy on this pathetic issue Sincerely, [redacted]
She's pretty much right about all of it The trash was on the ground The driver said some trash did come out We told her the trash didn't need to be securedIt wouldn't have happen if the bungee cords are on there The bungee cord over a lid hinders the can from being dumped properlyShe cancelled her service We picked the cart that even had trash in it We can't do our job if the consumer doesn't comply
Initial Business Response / [redacted] (1000, 5, 2017/04/23) */ The customer has been with our company since 6/6/and every payment from her was always days lateSo on 12/1/we canceled her service for non-payment and she insufficient funds on her last paymentSo we picked our cart up and she decided not to get anyone to pick up her trash and then the city of springfield got involved because she had trash building up next to there house and the neighbors were tired seeing this pile of trash building up and a health hazard to the neighborhood and children alsoSo on 2/23/she calls us up and signs back up and pays the previous bill and then she wanted us to haul trash and I told her over the phone it would be then there was more then that so I said it would be more which came out to be $per bag and then she made a big stink about it and there wasn't anything nice she said on the phone, she was threating us I pretty much I told her we would just cancel your serviceIf she would of paid her bill in the first place she wouldn't have been in this situation or after we canceled her service she should of gotten another service and she still wouldn't be in this situationBut people like this can complain to the Revdex.com and its ok Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/04/25) */ ***Document Attached [redacted] these emails prove that Queen City disposal was fine with just taking $extra for the extra trashTo this day I still haven't put out the full bags of trashWhy would I pay extra when they haven't even picked up the $worth? And I would like to know how I was threatening lol now I want a full refund Final Business Response / [redacted] (4000, 10, 2017/04/30) */ well I want to customers to call in with respect and not be rude to us so if your rude to us then guess what you'll get the same backthere is no refundLike I said if you take responsibility of paying your bill on time then you will get the service you pay forDon't expect to take advantage of the trash haulers who actually do there job
The customer's bill was due SeptThey were already a month behind so we took the cart Their bill's late almost every timeThey never called us to make the paymentWe called them twice to let them make the payment, they never responded to the past due postcard, two bills or two calls when their account was past dueI have a customer service rep that's here Monday - Friday 8-5pm who's here and ready to take callsThey never calledAlso, the complainant is not the account holder on fileWe did send this account to collections and reported it to the three credit bureaus
Initial Business Response / [redacted] (1000, 12, 2016/07/15) */ After talking to the customer three different times about setting her trash out the night before which is our company policy so we can service each customer efficiency, she would always bring up that the homeless people she was worried about but her neighbor made sure there can was in the right spot and never had any problemsShe did pay for months of service and she receive months of service even if she didn't put the can where we needed it most of the time it was about feet from the curbShe told me on the last phone call to cancel the service and it was on 6/21/she told me to come and get my cart which she would of had only one more pick up left before her bill was up, we will not issue any refund
When she did talk to the customer service rep, she was told she owed $for the pickups before she movesShe was supposed to pay it on 8/and she didn't She was on autopay She did call in and cancelHer credit card did get ran and we don't control the autopay We don't control it the third party in Maine handles it We contacted the third party and they resolved itHer trash was missed and we came back and got it She got her full refund It would be 5-business days for the refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI accept his response even though he collected my trash bin on my trash pick up day because he was upset I complained and made a “stink” to the Revdex.comStill not happy but tired of wasting my time and energy on this pathetic issue Sincerely, [redacted]
She's pretty much right about all of it The trash was on the ground The driver said some trash did come out We told her the trash didn't need to be securedIt wouldn't have happen if the bungee cords are on there The bungee cord over a lid hinders the can from being dumped properlyShe cancelled her service We picked the cart that even had trash in it We can't do our job if the consumer doesn't comply