Chris' Auto Clinic

I purchased a car from this dealership around April It was an [redacted] ** and it looked absolutely beautifulI spoke with the sales person who did his job very effectively as he managed to convince me to buy a car that looked nice on the outsideUnfortunately they never informed me of the absolute *** that existed under the hood of that car! Within the first week of having it, I had to bring it back for a sensor issueI waited well over days as my car sat on his lot collecting dustEvery time I called them they had some excuse as to why the work hadn't started yetI finally got the car back almost a week after dropping it off for a SENSORIn late June early July my water pump blew on me and I had to again take the car back to his dealershipAgain, it sat around for over days I was told they were waiting for an adjuster to come out so they could get the warranty company to take care of the issueI was frustrated so I decided to call the company that held my warranty and I come to find out that they aren't paying for my failed water pump because a claim for the water pump had been put in by this dealership less than three months agoWhen I brought my car in the first time for the sensor issue, he claimed a failed water pump on my warranty without notifying meThats when I knew I had an issueI spoke with the owner and of course he took care of the water pump along with over $worth of other parts that I apparently needed, INCLUDING A TIMING BELT (This part is very important for what I am about to tell you) free of chargeOr so he saidAbout three weeks ago I'm pulling out of a business on a very busy expressway and my car just diesThankfully I was able to stop the car before rolling into the middle of the expresswayMy daughter was in the car with me! She's years old and if that car had died just two or three seconds later than it did, we would have been struck by the oncoming traffic and I probably wouldn't be writing thisI AGAIN!! Had the car towed to Chris' where I was told that THE TIMING BELT HAD BLOWN!! The very same timing belt that he just done for "free" no more than months agoIf that wasn't bad enough, guess how long my car sat around for?? Go ahead guess! I'll give you a hintFIVE DAYS!! Naturally I was furious so this time I had the car towed to another shopI was done! I wasn't gonna fall for this man's crap anymoreTwo days after bringing it to the new shop I'm told that my engine is BLOWN! Let me be clearThis car dealership is a farceIt only exists to make sure the owner can make as much money selling junk to the less fortunate as he possibly canHe literally has the same complaints over and over and it absolutely boggles my mind how they are still in business!!!? Every single thing they do is shady! They'll probably respond to this statement I'm making by saying they "tried to set up an appointment to have the car inspected and fixed" or "the first claim on the water pump was a warranty processing mistake" but the fact of the matter is thisHe sold me a lemon! And he committed fraud with the warranty company when he claimed my water pump the first timeWhen I found out the engine was blown, I had absolutely no desire to bring that car back to him because I knew what the outcome would be and how long it would take and I was fed up! I am a single mother with bills to pay and I don't have time to be chasing a crooked dealer or dropping my car off to be fixed every other weekI will be seeking legal council on this matter

In response to the complaint that was filed [redacted] did purchase a [redacted] from our Facility on 07/21/The customer had called to set up a appointment for service, Normally we do not loan vehicles out while a service appointment is going onI understood the situation she was in and offered a loaner vehicle as soon as one became availableOur facility never once denied this customer service on there carSimply stated to the customer, feel free to drop your vehicle off and we will get it right in for service unfortunately I do not have a loaner vehicle availableWe have no problem doing any repairs needed on this customers vehicle anytime that is acceptable for her, unfortunately we are not required to let a customer use a vehicle while there vehicle is in for serviceIt was offered if one was available, as a convenience not something that any dealership is required to do

Complaint: [redacted] I am rejecting this response because: [redacted] the service manager told me a loaner would be available before I even signed the papers He never said it was not a standard practice of theirs I have been in times The first the loaner was not mentioned I was just told to come back in a few days He never set an actual appointment This last time I was in that's when he used the loaner as the excuse He still had not even asked what is wrong with this vehicle and it's been over days at this point To top it off I was made to purchase a warranty for $that kicks in after days and feel he is waiting till the days is up so my warranty covers the things wrong with truck As proof of fact that he pushes things off he made me wait days before my truck was registered with DMV because he didn't want my registration included in July packet to DMVEverything they do the is shadey Sincerely, [redacted]

I'm a second time around costumer with Chris Auto and again I am happy and great full with the hospitality and customer I receive If anyone is looking for a car I recommend Elie V [redacted] he will get you in the right car with no bluff and as for the financing gettleman by the name of John he will give good advice on recommendations as for financing free of charge

Bought a car from them by a guy named Jonathan M***, wasn't even ready when I arrived to pick it up, had bald tires, one of the salesman went and picked up pizza with it (which I witnessed), a year later the car started having issues, I called/emailed him as instructed after buying a bogus warranty from him and(which tacked on another $4000) his hospitality changed...If I were to do it again, I WOULDN'T!...STAY AWAY FROM THIS PLACE! THEY'RE UNPROFESSIONAL AND THE SERVICE IS GARBAGE

In response to the complaint that was filed*** did purchase a *** *** from our Facility on 07/21/The customer had called to set up a appointment for service, Normally we do not loan vehicles out while a service appointment is going onI understood the situation she was
in and offered a loaner vehicle as soon as one became availableOur facility never once denied this customer service on there carSimply stated to the customer, feel free to drop your vehicle off and we will get it right in for service unfortunately I do not have a loaner vehicle availableWe have no problem doing any repairs needed on this customers vehicle anytime that is acceptable for her, unfortunately we are not required to let a customer use a vehicle while there vehicle is in for serviceIt was offered if one was available, as a convenience not something that any dealership is required to do

I purchased a car from this dealership around April It was an *** ** and it looked absolutely beautifulI spoke with the sales person who did his job very effectively as he managed to convince me to buy a car that looked nice on the outsideUnfortunately they never informed me of the absolute *** that existed under the hood of that car! Within the first week of having it, I had to bring it back for a sensor issueI waited well over days as my car sat on his lot collecting dustEvery time I called them they had some excuse as to why the work hadn't started yetI finally got the car back almost a week after dropping it off for a SENSORIn late June early July my water pump blew on me and I had to again take the car back to his dealershipAgain, it sat around for over days I was told they were waiting for an adjuster to come out so they could get the warranty company to take care of the issueI was frustrated so I decided to call the company that held my warranty and I come to find out that they aren't paying for my failed water pump because a claim for the water pump had been put in by this dealership less than three months agoWhen I brought my car in the first time for the sensor issue, he claimed a failed water pump on my warranty without notifying meThats when I knew I had an issueI spoke with the owner and of course he took care of the water pump along with over $worth of other parts that I apparently needed, INCLUDING A TIMING BELT (This part is very important for what I am about to tell you) free of chargeOr so he saidAbout three weeks ago I'm pulling out of a business on a very busy expressway and my car just diesThankfully I was able to stop the car before rolling into the middle of the expresswayMy daughter was in the car with me! She's years old and if that car had died just two or three seconds later than it did, we would have been struck by the oncoming traffic and I probably wouldn't be writing thisI AGAIN!! Had the car towed to Chris' where I was told that THE TIMING BELT HAD BLOWN!! The very same timing belt that he just done for "free" no more than months agoIf that wasn't bad enough, guess how long my car sat around for?? Go ahead guess! I'll give you a hintFIVE DAYS!! Naturally I was furious so this time I had the car towed to another shopI was done! I wasn't gonna fall for this man's crap anymoreTwo days after bringing it to the new shop I'm told that my engine is BLOWN! Let me be clearThis car dealership is a farceIt only exists to make sure the owner can make as much money selling junk to the less fortunate as he possibly canHe literally has the same complaints over and over and it absolutely boggles my mind how they are still in business!!!? Every single thing they do is shady! They'll probably respond to this statement I'm making by saying they "tried to set up an appointment to have the car inspected and fixed" or "the first claim on the water pump was a warranty processing mistake" but the fact of the matter is thisHe sold me a lemon! And he committed fraud with the warranty company when he claimed my water pump the first timeWhen I found out the engine was blown, I had absolutely no desire to bring that car back to him because I knew what the outcome would be and how long it would take and I was fed up! I am a single mother with bills to pay and I don't have time to be chasing a crooked dealer or dropping my car off to be fixed every other weekI will be seeking legal council on this matter

After reviewing the complaint and all that has transpired since this complaint was put in. By law a dealer is not required to offer a loaner or rental while repairs are being performed. If the customer would like to make a proper appointment for service and drop the vehicle off we would
be willing to take care of any concerns that has to do with safety issues

I'm a second time around costumer with Chris Auto and again I am happy and great full with the hospitality and customer I receive If anyone is looking for a car I recommend Elie V*** he will get you in the right car with no bluff and as for the financing gettleman by the name of John he will give good advice on recommendations as for financing free of charge

Complaint: ***
I am rejecting this response because: *** the service manager told me a loaner would be available before I even signed the papers He never said it was not a standard practice of theirs I have been in times The first the loaner was not mentioned I was just told to come back in a few days He never set an actual appointment This last time I was in that's when he used the loaner as the excuse He still had not even asked what is wrong with this vehicle and it's been over days at this point
To top it off I was made to purchase a warranty for $that kicks in after days and feel he is waiting till the days is up so my warranty covers the things wrong with truck
As proof of fact that he pushes things off he made me wait days before my truck was registered with DMV because he didn't want my registration included in July packet to DMVEverything they do the is shadey
Sincerely,
*** ***