Complaint: I am rejecting this response because:Regardless of the warranty options, the problem was brought to Chirs's Auto Shop's attention several times before the warranty expiredI had another mechanic drive my car to [redacted] and explained the issueI also had the transmission checked and the fluid was dark in colorIf this had truly been a transmission that was recently installed, that would not have been the caseI had the transmission flushed and drove the car over the weekendThat Tuesday, the car jolted while shifting again and the mechanic checked the fluids to find them as dark as beforeOnce again, [redacted] disregarded the concern I was never informed that I could have taken it elsewhere for the issueMy mechanic and I were both told that nothing could be done without a code, per the warrantyI have recently called LKQ to ask if that were trueI was told, by a manager, that had [redacted] called in the problem , they would have replaced it without a codeIt has just been over a year since ***'s Auto installed the transmission and now I am having to purchase another one! Coincidentally, the failure is exactly what I had been complaining about from the beginning There were also codes that were cleared that would have been within the warranty mileage, PO& POBoth are components that have failed on the bad transmission that was installed and brought to the attention of ***It was made very clear to me that ***'s Auto installed a bad transmission, it is reflected in the invoice for the new repairI would like to be reimbursedIf he cared anything about customer satisfaction, he would have been a lot more understanding with the situationHe never offered any type of solution or help [redacted] claims to care about integrity and honesty, this is not the reputation that I've since leaned about this shop Regards, [redacted]
Complaint:
I am rejecting this response because:Regardless of the warranty options, the problem was brought to Chirs's Auto Shop's attention several times before the warranty expiredI had another mechanic drive my car to *** and explained the issueI also had the
transmission checked and the fluid was dark in colorIf this had truly been a transmission that was recently installed, that would not have been the caseI had the transmission flushed and drove the car over the weekendThat Tuesday, the car jolted while shifting again and the mechanic checked the fluids to find them as dark as beforeOnce again, *** disregarded the concern. I was never informed that I could have taken it elsewhere for the issueMy mechanic and I were both told that nothing could be done without a code, per the warrantyI have recently called LKQ to ask if that were trueI was told, by a manager, that had *** called in the problem , they would have replaced it without a codeIt has just been over a year since ***'s Auto installed the transmission and now I am having to purchase another one! Coincidentally, the failure is exactly what I had been complaining about from the beginning. There were also codes that were cleared that would have been within the warranty mileage, PO& POBoth are components that have failed on the bad transmission that was installed and brought to the attention of ***It was made very clear to me that ***'s Auto installed a bad transmission, it is reflected in the invoice for the new repairI would like to be reimbursedIf he cared anything about customer satisfaction, he would have been a
lot more understanding with the situationHe never offered any type of
solution or help*** claims to care about integrity and honesty, this is not the reputation that I've since leaned about this shop
Regards,*** ***
Complaint: I am rejecting this response because:Regardless of the warranty options, the problem was brought to Chirs's Auto Shop's attention several times before the warranty expiredI had another mechanic drive my car to [redacted] and explained the issueI also had the transmission checked and the fluid was dark in colorIf this had truly been a transmission that was recently installed, that would not have been the caseI had the transmission flushed and drove the car over the weekendThat Tuesday, the car jolted while shifting again and the mechanic checked the fluids to find them as dark as beforeOnce again, [redacted] disregarded the concern I was never informed that I could have taken it elsewhere for the issueMy mechanic and I were both told that nothing could be done without a code, per the warrantyI have recently called LKQ to ask if that were trueI was told, by a manager, that had [redacted] called in the problem , they would have replaced it without a codeIt has just been over a year since ***'s Auto installed the transmission and now I am having to purchase another one! Coincidentally, the failure is exactly what I had been complaining about from the beginning There were also codes that were cleared that would have been within the warranty mileage, PO& POBoth are components that have failed on the bad transmission that was installed and brought to the attention of ***It was made very clear to me that ***'s Auto installed a bad transmission, it is reflected in the invoice for the new repairI would like to be reimbursedIf he cared anything about customer satisfaction, he would have been a lot more understanding with the situationHe never offered any type of solution or help [redacted] claims to care about integrity and honesty, this is not the reputation that I've since leaned about this shop Regards, [redacted]
Complaint:
I am rejecting this response because:Regardless of the warranty options, the problem was brought to Chirs's Auto Shop's attention several times before the warranty expiredI had another mechanic drive my car to *** and explained the issueI also had the
transmission checked and the fluid was dark in colorIf this had truly been a transmission that was recently installed, that would not have been the caseI had the transmission flushed and drove the car over the weekendThat Tuesday, the car jolted while shifting again and the mechanic checked the fluids to find them as dark as beforeOnce again, *** disregarded the concern. I was never informed that I could have taken it elsewhere for the issueMy mechanic and I were both told that nothing could be done without a code, per the warrantyI have recently called LKQ to ask if that were trueI was told, by a manager, that had *** called in the problem , they would have replaced it without a codeIt has just been over a year since ***'s Auto installed the transmission and now I am having to purchase another one! Coincidentally, the failure is exactly what I had been complaining about from the beginning. There were also codes that were cleared that would have been within the warranty mileage, PO& POBoth are components that have failed on the bad transmission that was installed and brought to the attention of ***It was made very clear to me that ***'s Auto installed a bad transmission, it is reflected in the invoice for the new repairI would like to be reimbursedIf he cared anything about customer satisfaction, he would have been a
lot more understanding with the situationHe never offered any type of
solution or help*** claims to care about integrity and honesty, this is not the reputation that I've since leaned about this shop
Regards,*** ***