Initial Business Response /* (1000, 8, 2015/01/09) */
We ordered the windows that were on the contract. When we made the rough openings for the windows the client noticed they were not to the size that she wanted. I was trying to resolve this between the window company, the client and...
ourselves with each of us accepting some responsibility for the added cost for the windows. The window company was not responsive. When I tried to get payment for the work that we had completed, the client said she did not feel confident in our ability to complete the job and cancelled the rest of the work, leaving us with windows that she did not want and an outstanding invoice for work that we completed. By my calculations she owes us $2,827.70.
Initial Consumer Rebuttal /* (3000, 10, 2015/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I clearly stated the window size that was required and do not see why I need to take responsibility for contractor ordering a 76" wide window versus a 7'6" wide window, etc. Neither the window company or I have any responsibility for a mistake like that. You invoiced me and mistakenly indicated that I had only given you a $2500 deposit. If you go back into your files, you will see that I have given you $5000+$1000= $6000 not $2500. [redacted]
Final Business Response /* (4000, 12, 2015/01/23) */
I ordered the windows that were on the contract. Yes these were the wrong windows. I accept some but not all the blame for ordering the wrong windows. I would propose splitting the cost of the new windows in 3 and each of the parties pay one third of the cost of the new windows. The cost of the new windows is $2,961.00 and a third is $987.00. So your cost would be $987.00.
Initial Business Response /* (1000, 8, 2015/01/09) */
We ordered the windows that were on the contract. When we made the rough openings for the windows the client noticed they were not to the size that she wanted. I was trying to resolve this between the window company, the client and...
ourselves with each of us accepting some responsibility for the added cost for the windows. The window company was not responsive. When I tried to get payment for the work that we had completed, the client said she did not feel confident in our ability to complete the job and cancelled the rest of the work, leaving us with windows that she did not want and an outstanding invoice for work that we completed. By my calculations she owes us $2,827.70.
Initial Consumer Rebuttal /* (3000, 10, 2015/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I clearly stated the window size that was required and do not see why I need to take responsibility for contractor ordering a 76" wide window versus a 7'6" wide window, etc. Neither the window company or I have any responsibility for a mistake like that. You invoiced me and mistakenly indicated that I had only given you a $2500 deposit. If you go back into your files, you will see that I have given you $5000+$1000= $6000 not $2500. [redacted]
Final Business Response /* (4000, 12, 2015/01/23) */
I ordered the windows that were on the contract. Yes these were the wrong windows. I accept some but not all the blame for ordering the wrong windows. I would propose splitting the cost of the new windows in 3 and each of the parties pay one third of the cost of the new windows. The cost of the new windows is $2,961.00 and a third is $987.00. So your cost would be $987.00.