I appreciate the Revdex.com's assistance in this matter Apparently, involving the Revdex.com is the only way to get ChristianBook.com to provide reasonable customer service in a timely manner Three days straight of emails and calls made to this business to have an order cancelled should have been sufficient effort on my part as a customer rather getting the run around and being forced to go to the extreme by filing a formal complaint with the Revdex.com I will never do business with ChristianBook.com again and STRONGLY advise future customers to avoid doing business with this company as well
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
We’re sorry Mrs. [redacted] didn’t receive her package when she thought she would. The order was placed on August 11th and we quoted an expected shipping date of August 16th. We were able to personalize the Bible and ship it out sooner than expected. It shipped on August 14th. The... shipping method for the package was standard. The service we used was [redacted] . With [redacted] , [redacted] picks up the package from us and delivers it to the local post office who does the final delivery to the customer. With [redacted] the expected delivery time frame to her address was 5-8 business days. That would make the 8th business day August 24th. I have tracked the package and it picked up at the post office on August 23rd. Although I do understand her disappointment that she didn’t get the Bible by her birthday, we are not at fault for this. She has received the merchandise and is not due a refund. Thank you, [redacted] Customer Research Supervisor Christian Book Distributors
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
On October 15th, *** *** called our customer service department stating she received the wrong itemWe apologized for the mix up and told her that she could donate the incorrect item if she couldn't use it and we would reship the correct item.Later that night, she emailed us upset that we
were not sending her the correct itemWe explained to her that we have already processed a reshipment and she would have it on Monday.After receiving our reply, she called us and said that she needs the item on SaturdayWe upgraded the shipping to Saturday delivery for herWe feel that this issue has been successfully resolved.Thank you,*** ***
Revdex.com,I have looked into the customer's order historyWe did find orders that the customer placed for the same itemOne order he placed in late December so I can understand that he may not have remembered it was on backorder so he placed another order for it in January.However, we will refund him
$for one of the itemsThe customer should see the funds in his account in about business days.Regards,*** ***Customer Research SupervisorChristian Book Distributors
We're sorry the customer was displeased with the service they received from usWe do apologize for that!We have stopped the order and the hold on the funds has been voided.Thank you,***Customer Service Supervisor
Revdex.com: There was a miscommunication between my wife and I regarding this transaction I spoke to them on the phone first Then she filed the complaint and then spoke to the company after filing the complaint I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We did received a call from Ms. [redacted] on June 23, 2016, asking us to remove her from our mailing list. We did comply with her request and have marked her account to no longer receive catalogs. However, we did inform her that some mailings may already be in process. Because of this, it’s...
possible she may receive another catalog or two before they finally stop. We will not print any new catalogs to be sent to her. Thank you,[redacted]Customer Service SupervisorChristian Book Distributors
We’re sorry Mrs. [redacted] didn’t receive her package when she thought she would. The order was placed on August 11th and we quoted an expected shipping date of August 16th. We were able to personalize the Bible and ship it out sooner than expected. It shipped on August 14th. The...
shipping method for the package was standard. The service we used was [redacted]. With [redacted] picks up the package from us and delivers it to the local post office who does the final delivery to the customer. With [redacted] the expected delivery time frame to her address was 5-8 business days. That would make the 8th business day August 24th. I have tracked the package and it picked up at the post office on August 23rd. Although I do understand her disappointment that she didn’t get the Bible by her birthday, we are not at fault for this. She has received the merchandise and is not due a refund. Thank you, [redacted] Customer Research Supervisor Christian Book Distributors
I appreciate the Revdex.com's assistance in this matter. ...
Apparently, involving the Revdex.com is the only way to get ChristianBook.com to provide reasonable customer service in a timely manner. Three days straight of emails and calls made to this business to have an order cancelled should have been sufficient effort on my part as a customer rather getting the run around and being forced to go to the extreme by filing a formal complaint with the Revdex.com. I will never do business with ChristianBook.com again and STRONGLY advise future customers to avoid doing business with this company as well.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I appreciate the Revdex.com's assistance in this matter Apparently, involving the Revdex.com is the only way to get ChristianBook.com to provide reasonable customer service in a timely manner Three days straight of emails and calls made to this business to have an order cancelled should have been sufficient effort on my part as a customer rather getting the run around and being forced to go to the extreme by filing a formal complaint with the Revdex.com I will never do business with ChristianBook.com again and STRONGLY advise future customers to avoid doing business with this company as well
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
We’re sorry Mrs. [redacted] didn’t receive her package when she thought she would. The order was placed on August 11th and we quoted an expected shipping date of August 16th. We were able to personalize the Bible and ship it out sooner than expected. It shipped on August 14th. The... shipping method for the package was standard. The service we used was [redacted] . With [redacted] , [redacted] picks up the package from us and delivers it to the local post office who does the final delivery to the customer. With [redacted] the expected delivery time frame to her address was 5-8 business days. That would make the 8th business day August 24th. I have tracked the package and it picked up at the post office on August 23rd. Although I do understand her disappointment that she didn’t get the Bible by her birthday, we are not at fault for this. She has received the merchandise and is not due a refund. Thank you, [redacted] Customer Research Supervisor Christian Book Distributors
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
On October 15th, *** *** called our customer service department stating she received the wrong itemWe apologized for the mix up and told her that she could donate the incorrect item if she couldn't use it and we would reship the correct item.Later that night, she emailed us upset that we
were not sending her the correct itemWe explained to her that we have already processed a reshipment and she would have it on Monday.After receiving our reply, she called us and said that she needs the item on SaturdayWe upgraded the shipping to Saturday delivery for herWe feel that this issue has been successfully resolved.Thank you,*** ***
Revdex.com,I have looked into the customer's order historyWe did find orders that the customer placed for the same itemOne order he placed in late December so I can understand that he may not have remembered it was on backorder so he placed another order for it in January.However, we will refund him
$for one of the itemsThe customer should see the funds in his account in about business days.Regards,*** ***Customer Research SupervisorChristian Book Distributors
We're sorry the customer was displeased with the service they received from usWe do apologize for that!We have stopped the order and the hold on the funds has been voided.Thank you,***Customer Service Supervisor
Revdex.com: There was a miscommunication between my wife and I regarding this transaction I spoke to them on the phone first Then she filed the complaint and then spoke to the company after filing the complaint I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We did received a call from Ms. [redacted] on June 23, 2016, asking us to remove her from our mailing list. We did comply with her request and have marked her account to no longer receive catalogs. However, we did inform her that some mailings may already be in process. Because of this, it’s...
possible she may receive another catalog or two before they finally stop. We will not print any new catalogs to be sent to her. Thank you,[redacted]Customer Service SupervisorChristian Book Distributors
We’re sorry Mrs. [redacted] didn’t receive her package when she thought she would. The order was placed on August 11th and we quoted an expected shipping date of August 16th. We were able to personalize the Bible and ship it out sooner than expected. It shipped on August 14th. The...
shipping method for the package was standard. The service we used was [redacted]. With [redacted] picks up the package from us and delivers it to the local post office who does the final delivery to the customer. With [redacted] the expected delivery time frame to her address was 5-8 business days. That would make the 8th business day August 24th. I have tracked the package and it picked up at the post office on August 23rd. Although I do understand her disappointment that she didn’t get the Bible by her birthday, we are not at fault for this. She has received the merchandise and is not due a refund. Thank you, [redacted] Customer Research Supervisor Christian Book Distributors
I appreciate the Revdex.com's assistance in this matter. ...
Apparently, involving the Revdex.com is the only way to get ChristianBook.com to provide reasonable customer service in a timely manner. Three days straight of emails and calls made to this business to have an order cancelled should have been sufficient effort on my part as a customer rather getting the run around and being forced to go to the extreme by filing a formal complaint with the Revdex.com. I will never do business with ChristianBook.com again and STRONGLY advise future customers to avoid doing business with this company as well.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]