Christian Brothers Automotive O'Fallon

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ We diagnosed the vehicle and found the ignition switch was faulty and confirmed the issue after replacing itAfter confirming the issue, the customer asked us to remove the ignition switch so he can do the repair himselfWe quoted $for the repair not $ Although the starter may have worked under a bench test that does not mean that it will perform under a loadThe technician spent between and hours on the vehicle and we did not charge anythingWe even gave the customer the ignition switch The vehicle was on our lot for a month and we eventually told the customer we would have to start charging storage fees

Initial Business Response /* (1000, 5, 2015/09/09) */
We diagnosed the vehicle and found the ignition switch was faulty and confirmed the issue after replacing itAfter confirming the issue, the customer asked us to remove the ignition switch so he can do the repair himselfWe quoted $for
the repair not $
Although the starter may have worked under a bench test that does not mean that it will perform under a loadThe technician spent between and hours on the vehicle and we did not charge anythingWe even gave the customer the ignition switch
The vehicle was on our lot for a month and we eventually told the customer we would have to start charging storage fees