Christian Brothers Moving & Storage

Hi We were planning on repairing it if she would still like us toWe got a response saying we didn't contact her right away so she didn't want us to go outWe can definitely do it though if you would still like it

Initial Business Response / [redacted] (1000, 8, 2015/08/06) */ When [redacted] called he was upset with the hours it took to move him out of storageWhen we moved him into storage we quoted 8-hours and it came in at hoursfor the move out of storage we estimated hours because normally however long it takes to move into storage will be the same for the move outIt took exactly hours to move him outThere is really nothing we can do as far as a credit because the guys worked hard for all them hours and they deserve to get paid for themIf we would have known about the damages we would have had him take pictures of the damages so we can get that figured out but nothing mentioned about missing or damaged items when he called Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response: Not resolved: When I called in to arrange the move from storage to our new house, I was not given an option on the hoursI tried to discuss the hours but was told it was only an estimate and that the estimate had to be hoursSince I do not have access to their logs, I am at their mercy regarding actual hours, and was aware of that, and feared that, based on our prior experience with themAll I can speak to regarding hours is that they were at our house from approximately 1:to 3:PM hours minutesI am at their mercy regarding the other hours and minutes, time that would cover loading from storage and drive timeI do not expect to have access to verify actual hours as the only other record we have is a call at approximately 10:AM to say one truck was loadedMy sense is that hours by this company will tend to be billed out at the upper limitsThis was our experience too on the first move: we were verbally told a lower number of hours on a site visitWe accepted the 'sales pitch' and switched to them from another companyThen the billing came in way higherIncidentally the initial move out was quoted at hours with a verbal indication the time would likely be less, possibly hours based on what the estimator observed at the walk throughThat was before we sold between 1/and 1/of the items that the estimate was based and after we moved everything from the basement to the garage to make it quicker and easier to loadThat load took hours, and we were then billed for hours The response did not include any explanation as to why a coupon they sent would not be honoredI will follow up with the Attorney General regarding this issue and reference this complaint Regarding damaged/missing items: I did mention that in the call made on July 30, The person I spoke to was not receptive nor responsiveAs noted in the original filing, he actually hung up on me, so it was a bit difficult to elaborate on these items beyond mentioning them in the call aOur items were in storage for five months, so it is taking a while to remember everything that might be missingWe know of some pantry items that are missing, an outdoor light, etcbut would be willing to write it off for not having had an inventory done bTwo vases were brokenThe glass for one had been mostly already removed from the boxMy wife put those items in the trashI would need to search through old photos to ID, but given the time involved, we are willing to write this off as part of the 'experience' cThe coffee table (see attachment) arrived gouged on the topAn attempt was made to fix it in the truck, without successOne of the workers said he would take the table, get it fixed, and bring it backThat one is still missing? Nothing in the August 6, response is new or differentIn my July 30, call, the dismissive and condescending response prompted me to ask to talk to the ownerI was told he doesn't get involvedSo, there were limited options for moving forward Final Business Response / [redacted] (4000, 17, 2015/09/07) */ There is nothing we can do as far as the time it took to move youPer the contract you signed its just an estimate and you will get charged for the amount of time it takesYou signed off on the change order form approving them to keep workingTherefore you do have to pay for that timeAs far as damage and missing items we can allow you to file a claim with our claims firmI will email you their info Final Consumer Response / [redacted] (4200, 19, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that per the contract signed, the hours listed were an estimate and that we would be billed for actual hours when the job was completedThe 'change order form' referenced was also presented as an estimate since the final time could not be known at that pointThat was discussed with the movers, and we were assured that it was only an estimate, an amount routinely used, and the final hours would be determined at the end of the jobIn reality the estimate = the final hoursAs mentioned earlier this is different than the presentations made earlier in the process, on a number of occasions, beginning with the first sales pitch to get us to sign upWe were also told an accounting of hours would be providedThat was not the case - just an automatic charge on the credit card for the estimated=final hours I look forward to receiving the claim form No mention has been made in the responses regarding not honoring a coupon sent out by the company, so I assume that is not going to be dealt with here but is being deferred to the Attorney General?

We moved Mr [redacted] on March 29thFor all we knew he was happyWe heard nothing from him until he came in on or around April 23rd when he dropped off an envelope and left right awayWe knew nothing about what he was dropping offHe never reported any damageWe had management go over what he had in the envelope and he had pictures of some damaged glass, a plant stand and a dent on a refrigeratorIf he would have been in touch with us right after the move we would have taken care of him instead of him wasting all this time trying to send us documents through the mailWe do what we say according to our contract that he signedI emailed him and let him know that we will let him file a claim with our claims firm for the damage and we will send someone out to repair his wall

The move for Mrs [redacted] went over by hoursShe claimed the movers took an hour lunch and charged her for itI talked to the movers about it and they said they did not charge her for their lunchI offered to have the movers call her so they can talk it over but she declined thatShe signed off on the invoice for the hours and nothing was mentioned at that timeAs far as the damage, we let her file a claim with our claims firm because it was minimal damageShe said her couch was also damaged so I asked for her to send pictures and she never sent themShe never mentioned anything about her floor being damagedThis is the first time I am hearing about itWe stick by our contract and she signed up for the state mandated cents per lbfor any decommissioned item and furniture repair for any scratch, nicks or dings

We are not refunding the storage charges fr the 2nd unitShe was well aware what our storage charges were when she first moved inWe let her know it was $per month PER UNITWe always try to get it in the lease amount of units as possibleUnfortunately it was more then unit .We even allowed her to come down and take a look and there were no further complaints from thenThe plastic lid she is missing and the piece of ply wood we can allow her to file a claim

We were in the process of getting quotes to get a repairman out to do repairsEven though a lot of the pictures she sent that the movers did to her wall were not truthfulYou can easily see that there is no way they could have damaged every The one we got was very busy and was trying to fit us in his scheduleI let MrsBillows know thatAs far as her boxes go they weren't found and her unit was completely empty and cleaned outThere wasn't an inventory done so we aren't even sure we moved these items but normally we would allow her to file a claim anywayAfter we seen she started bad mouthing us on line we stopped the repairman from going out because knowing we were trying to take care of her she still went and starting writing bad reviewsThat doesn't seem fairAs for the helper we hiredHe is not a day laborWe normally work with other moving companies to hep us with the unload [redacted] was chosen by my my driver because he was a very hard worker and not only did moving but was a handy man as well

Unfortunately we are not liable for driveways or pavementWe let our customers know ahead of time that we use ft trucksIt is their responsibility to let us know if they don't think their driveway can handle it and if that's the case we would just park on the streetIt isn't any heavier then any other 26ft moving truckHe never noted anything about it so we don't even know if it is our truck that did itWe did offer to let him a claim with our claims firm to see if there is anything they can do for himThat offer still stands

As per our contract we sent out our furniture repair man and picked up the cost our selvesEven thought we had no responsibility, we were working on having the leather couch fixed but I guess we didn't respond fast enough before she posted her reviewsIt was during the holidays and we were waiting on responses on our end

Complaint: [redacted] I am rejecting this response because: to say I barely called is an understatementI've had to reach out countless times in the past 6-weeks to schedule the gentleman who fixes furnitureEvery time I've called I was told "we're working on it"Now you're telling me I have to submit something to claimsFirst time I've heard about that in all our correspondenceYou see my problem? Lack of customer serviceSince I've paid my bill I'm obsoleteI'm missing screws for my fridge, who replaces those? It's dented because your movers were careless in loading our furnitureMade a big mistake hiring Christian Brothers Sincerely, [redacted] ***

We moved Mrs [redacted] and unfortunately there were some damages to her furnitureAfter she sent pictures we forwarded it to our furniture repairman and it was something he was able to repair so he made an appointment with her and went out and repaired the damagesThe only thing that wasn't able to be repaired is her leather couchAccording to our contract she is entitled to cents per pound for any decommissioned itemWe allowed her to file a claim with our claims firm to see if they can give her something moreUnfortunately they denied her claim since it was such minimal damageShe was not happyWe don't have any control over their decisionWe don't like unhappy customers so we were in the process of getting estimated to get her leather couch repaired by a leather repairmanDuring that time she goes and writes many bad reviews about us on lineThere is a process we go through for damagesAccording to our contract, we went through the process and have done everything we say we will do, plus more

Complaint: [redacted] I am rejecting this response because: Christian Brothers is unwilling to stand behind their own performanceThey lost more than boxes of our possessions in their warehouse and to this day, months later, they still say they cannot find our boxes, each of which was stamped with our name and addressThe will take not responsibility for losing our possessionsThey understaffed the unloading at our new home using a single street person to do the work that three of their employees did during the loading Their driver largely sat in the truck playing with his cell phone Not surprisingly, this exhausted middle age street person did damage to the freshly panted walls of our new home as well as damaged our furniture Despite being informed of these issues during the move, Christian Brothers takes no responsibility for our damagesWe have suffered damages in excess of $for which Christian Brothers is responsibleThe Revdex.com can't do much about this but as a year Revdex.com member I would not want the public to think I operate my business like Christian Brothers does their My business earned its A+ high ratingChristian Brothers has not earned the Revdex.com badge of a responsible business Sincerely, [redacted]

We stick by our contract and do exactly what we sayFrom the picture it didn't like something that can be repaired by our furniture repairmanNormally the repairs like scratches , nicks, and dingsAfter talking to the customer it sounds like they the piece just needs to get glued so we can sent someone out to glue it