Mr***? Our records indicate that your cancellation request was received until April 8th, Before that date, we have no record of any cancellation request from youThe amounts in collection correspond to the servicing fees during the time the account remained open.In order to honor the tenure of our business relationship, we have decided to complete the cancellation of your account and to waive the fees that were in collections.? ? The cancellation is in process and you will receive an email confirming account closure is complete.Please return any piece of equipment in your possession (not owned by you) at the earliest possible.? Return the equipment to:Returns Department [redacted] , MI, 48083? Best Regards,NAB Customer Care
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear Mr***, We have received your complaint through the Revdex.comAfter reviewing our interaction records and your account, we found no record for any cancellation letter sent to us. You decided to keep your account opened after we offered you to keep your monthly processing fee at $USD;
On December we could not sustain the $USD fee anymore and your fee was increased to $USDWe did not receive any cancellation request during all this timeThere are terms and conditions ruling our business relationship through the Merchant AgreementYou agreed to these terms after you applied to open your account and by using the same to process card payments through your terminal at the beginning of the business relationshipMerchant Agreement terms and conditions stipulate the requirements to cancel any accountBriefly, it requires you to sign a cancelation letter and to send back the equipment provided to you. Accounts are not automatically closed for inactivity Since your account remained open, it was subject to the monthly fees generated and stipulated under section Feed of the applicable terms and conditions Unfortunately, we cannot refund any of the fees generated before your account cancellation on March 22nd, due to uncollected feesThese fees cover and represent the cost for having your account open as well as to cover compliance costs with the Payment Card Industry applicable regulations and the Card Brands.NAB Customer Care
Mrs***,We apologize for the inconvenienceThe reason to request your ID information is precisely to ensure it is actually you who requests the cancellation of the account. Since your account has never been used, we have proceeded to cancel it effective today.Should you require of our
credit card processing services in the future please do not hesitate to contact to us.Best Regards,NAB Customer Care
Dear *** ***: We would like to take this opportunity to apologize on behalf of North American Bancard for any misunderstanding regarding your merchant account and inconvenience that has been caused. Please review
the following information:The merchant agreement was signed on or about April 14, By providing your signature, you agreed to be bound by the terms and conditions outlined in the agreementPer Section Term and Termination of the Merchant Agreement it states; “This Agreement shall remain in full force and effect for an initial term of three (3) years.” It also states; “This Agreement shall be automatically extended for successive one (1) year periods on the same terms and conditions expressed herein, or as may be amended, unless Merchant give written notice of termination as to the entire Agreement or a portion thereof at least days prior to the expiration of the initial term or any extension or renewals thereof, in which case this agreement will terminate at the end of the then-current termNotwithstanding anything to the contrary set forth herein, in the event Merchant terminates the Agreement in breach of this Section 13, all monthly fees assessed to Merchant under the Agreement and due to Global Direct for the remainder of the then existing term of the Agreement, including all minimum monthly fee commitments, shall be immediately due and payable to Global Direct, and Merchant hereby authorizes Global Direct to deduct the greater of (a) $and (b) all remaining monthly fees." Unfortunately, we are unable to honor your request regarding any credits to your account or waive the Early Termination Fee.If further assistance is needed regarding the collection status of the account, all correspondences will need to be directed to Southwest Recovery Services ###-###-####. Please contact me at ###-###-#### if questions or additional information is required.*** ***
Mr*** Our records indicate that your cancellation request was received until April 8th, Before that date, we have no record of any cancellation request from youThe amounts in collection correspond to the servicing fees during the time the account remained open.In order to honor the
tenure of our business relationship, we have decided to complete the cancellation of your account and to waive the fees that were in collections. The cancellation is in process and you will receive an email confirming account closure is complete.Please return any piece of equipment in your possession (not owned by you) at the earliest possible. Return the equipment to:Returns Department*** *** ***, MI, 48083 Best Regards,NAB Customer Care
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it
Revdex.com:
I have reviewed the? response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved.? I would note that the business missed the process portion of the complaint.? I had clearly articulated my willingness to provide information if they would simply provide evidence that could confirm for me that they indeed worked for the company.? Or refer me to a person of greater authority.? They not only did not provide that information but they proceeded to cut me off and refuse to serve me or provide a supervisor to discuss the situationThey need to improve their customer service for the sake of those who actually use their business.While I appreciate that they have resolved my complaint regarding closing the account they ignored the customer service complaint and then suggested if I were ever to need their services they would be happy to serve me.? I would not use their services even if I had the need based on this response
?
[A default letter is provided here which indicates your? rejection of the business's response.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of why I am rejecting this response appear below:
if u see they accepeted my monthly fee was $ a month then without informig me they started withdraw & a month then I told them to close the account and they said they did and with out my consent they startred withr from current account ach $ a month fnow they say I owe them $for months they keep on taking my with my approval that s wrong? ? [You? must provide? details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***
Mr***? Our records indicate that your cancellation request was received until April 8th, Before that date, we have no record of any cancellation request from youThe amounts in collection correspond to the servicing fees during the time the account remained open.In order to honor the tenure of our business relationship, we have decided to complete the cancellation of your account and to waive the fees that were in collections.? ? The cancellation is in process and you will receive an email confirming account closure is complete.Please return any piece of equipment in your possession (not owned by you) at the earliest possible.? Return the equipment to:Returns Department [redacted] , MI, 48083? Best Regards,NAB Customer Care
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear Mr***, We have received your complaint through the Revdex.comAfter reviewing our interaction records and your account, we found no record for any cancellation letter sent to us. You decided to keep your account opened after we offered you to keep your monthly processing fee at $USD;
On December we could not sustain the $USD fee anymore and your fee was increased to $USDWe did not receive any cancellation request during all this timeThere are terms and conditions ruling our business relationship through the Merchant AgreementYou agreed to these terms after you applied to open your account and by using the same to process card payments through your terminal at the beginning of the business relationshipMerchant Agreement terms and conditions stipulate the requirements to cancel any accountBriefly, it requires you to sign a cancelation letter and to send back the equipment provided to you. Accounts are not automatically closed for inactivity Since your account remained open, it was subject to the monthly fees generated and stipulated under section Feed of the applicable terms and conditions Unfortunately, we cannot refund any of the fees generated before your account cancellation on March 22nd, due to uncollected feesThese fees cover and represent the cost for having your account open as well as to cover compliance costs with the Payment Card Industry applicable regulations and the Card Brands.NAB Customer Care
Mrs***,We apologize for the inconvenienceThe reason to request your ID information is precisely to ensure it is actually you who requests the cancellation of the account. Since your account has never been used, we have proceeded to cancel it effective today.Should you require of our
credit card processing services in the future please do not hesitate to contact to us.Best Regards,NAB Customer Care
Please see attached response/resolution letter
Dear *** ***: We would like to take this opportunity to apologize on behalf of North American Bancard for any misunderstanding regarding your merchant account and inconvenience that has been caused. Please review
the following information:The merchant agreement was signed on or about April 14, By providing your signature, you agreed to be bound by the terms and conditions outlined in the agreementPer Section Term and Termination of the Merchant Agreement it states; “This Agreement shall remain in full force and effect for an initial term of three (3) years.” It also states; “This Agreement shall be automatically extended for successive one (1) year periods on the same terms and conditions expressed herein, or as may be amended, unless Merchant give written notice of termination as to the entire Agreement or a portion thereof at least days prior to the expiration of the initial term or any extension or renewals thereof, in which case this agreement will terminate at the end of the then-current termNotwithstanding anything to the contrary set forth herein, in the event Merchant terminates the Agreement in breach of this Section 13, all monthly fees assessed to Merchant under the Agreement and due to Global Direct for the remainder of the then existing term of the Agreement, including all minimum monthly fee commitments, shall be immediately due and payable to Global Direct, and Merchant hereby authorizes Global Direct to deduct the greater of (a) $and (b) all remaining monthly fees." Unfortunately, we are unable to honor your request regarding any credits to your account or waive the Early Termination Fee.If further assistance is needed regarding the collection status of the account, all correspondences will need to be directed to Southwest Recovery Services ###-###-####. Please contact me at ###-###-#### if questions or additional information is required.*** ***
Mr*** Our records indicate that your cancellation request was received until April 8th, Before that date, we have no record of any cancellation request from youThe amounts in collection correspond to the servicing fees during the time the account remained open.In order to honor the
tenure of our business relationship, we have decided to complete the cancellation of your account and to waive the fees that were in collections. The cancellation is in process and you will receive an email confirming account closure is complete.Please return any piece of equipment in your possession (not owned by you) at the earliest possible. Return the equipment to:Returns Department*** *** ***, MI, 48083 Best Regards,NAB Customer Care
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it
Revdex.com:
I have reviewed the? response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved.? I would note that the business missed the process portion of the complaint.? I had clearly articulated my willingness to provide information if they would simply provide evidence that could confirm for me that they indeed worked for the company.? Or refer me to a person of greater authority.? They not only did not provide that information but they proceeded to cut me off and refuse to serve me or provide a supervisor to discuss the situationThey need to improve their customer service for the sake of those who actually use their business.While I appreciate that they have resolved my complaint regarding closing the account they ignored the customer service complaint and then suggested if I were ever to need their services they would be happy to serve me.? I would not use their services even if I had the need based on this response
?
[A default letter is provided here which indicates your? rejection of the business's response.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of why I am rejecting this response appear below:
if u see they accepeted my monthly fee was $ a month then without informig me they started withdraw & a month then I told them to close the account and they said they did and with out my consent they startred withr from current account ach $ a month fnow they say I owe them $for months they keep on taking my with my approval that s wrong? ? [You? must provide? details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***