Christian Cinema

Complaint: [redacted] I am rejecting this response because:I am not in agreement with anything other than the fact that now a return shipping label has been providedI made multiple attempts to reach this company prior to 3/This is a mute point, but I have notified [redacted] that I will be sending the merchandise this weekA far as the refund, the same way it was taken from my card, it must be refunded to my cardI do not want a checkI have never had a problem from any place to issue a refund back to the original source, no matter the time frame Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I received an email saying the refund would be completed, but I have yet to see anythingI have sent the merchandise back and it should be received soonI will not be satisfied until merchandise is in their hands and a refund posts to my account Regards, [redacted]

We are very sorry to hear that [redacted] was unable to contact our Customer Service agents to verify the order statusI personally emailed her through her account with us as soon as I received this complaint todayWe did process her Pre-buy on March 9th, locking in her order to ensure that she will be one of the first customers to get shipped the DVD ON or hopefully just Before the Release Date on May 3rdWe try to flag the product page and all correspondence to clearly reflect the release date to avoid any confusion on product availability or frustration in unexpected delaysThe release date is set by the company that holds the distribution, this is not something we can controlWe order the product in advance to ensure that we will have received the product in time to start shipping on the allowed release date [redacted] can rest assured that she will receive the DVD she paid for next month as soon as we are able to ship it out to her

Customer placed their order on 12/27/while we were closed for the holidaysThe order was shipped out on January 6th, The first notice we received regarding this order or this customer, was the Revdex.com Complaint letter on 3/8/
Our customer service department checked all
emails, phones, messages and voicemails; and we don't show anything that matches the customer's name, email address, phone number or order numberWe called the customer and left a message asking her to return our call and we emailed her a return postage labelWe almost immediately realized that the original return postage was for standard DVDs instead of DVD Sets, so we increased the postage and emailed her a new return postage label. We still have not been able to reach the customer by phone to find out what phone numbers she attempted calling or to verify if she has received our postage labelsWe have emailed the customer but have not had a response.We are awaiting the merchandise to be returned so we can cut a refund check, due to the time that has passed it is very likely that we will no longer be able to process a refund directly to her card
We are sorry to hear that the customer had problems reaching us, we have verified all the phone numbers on our website and order confirmation emails to be sure there was no outdated informationWe did immediately attempt to accommodate the customer in every way the day that we became aware of the issueWe appreciate her patronage and we hope to serve her in the futureWe will continue to make contact attempts to be sure this situation is resolved

We are glad to report that we still had a few more days to process *** refund back to her card through our credit card processorWe have done so in good faith even though we haven't received the merchandise backWe didn't want *** to have any further frustrations as we strive for excellent customer service and problem resolutions.We value our customer's and we have gone above and beyond to make sure that *** has been taken care ofOur return policy: states that products need to be returned by the customer within days, we extended thatWe provided a return shipping label to get the merchandise back at our expense, this is normally only done for defective or damaged merchandise. The refund has been processed in advanceWe do care about the people that we serve and they are not just a number to usWe sincerely hope all of our efforts have shown this

Customer placed their order on 12/27/while we were closed for the holidaysThe order was shipped out on January 6th, The first notice we received regarding this order or this customer, was the Revdex.com Complaint letter on 3/8/Our customer service department checked all emails, phones,
messages and voicemails; and we don't show anything that matches the customer's name, email address, phone number or order numberWe called the customer and left a message asking her to return our call and we emailed her a return postage labelWe almost immediately realized that the original return postage was for standard DVDs instead of DVD Sets, so we increased the postage and emailed her a new return postage label. We still have not been able to reach the customer by phone to find out what phone numbers she attempted calling or to verify if she has received our postage labelsWe have emailed the customer but have not had a response.We are awaiting the merchandise to be returned so we can cut a refund check, due to the time that has passed it is very likely that we will no longer be able to process a refund directly to her cardWe are sorry to hear that the customer had problems reaching us, we have verified all the phone numbers on our website and order confirmation emails to be sure there was no outdated informationWe did immediately attempt to accommodate the customer in every way the day that we became aware of the issueWe appreciate her patronage and we hope to serve her in the futureWe will continue to make contact attempts to be sure this situation is resolved

We are very sorry to hear that *** was unable to contact our Customer Service agents to verify the order statusI personally emailed her through her account with us as soon as I received this complaint todayWe did process her Pre-buy on March 9th, locking in her order to ensure that she will
be one of the first customers to get shipped the DVD ON or hopefully just Before the Release Date on May 3rdWe try to flag the product page and all correspondence to clearly reflect the release date to avoid any confusion on product availability or frustration in unexpected delaysThe release date is set by the company that holds the distribution, this is not something we can controlWe order the product in advance to ensure that we will have received the product in time to start shipping on the allowed release date*** can rest assured that she will receive the DVD she paid for next month as soon as we are able to ship it out to her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are glad to report that we still had a few more days to process *** refund back to her card through our credit card processorWe have done so in good faith even though we haven't received the merchandise backWe didn't want *** to have any further frustrations as we strive for excellent customer service and problem resolutionsWe value our customer's and we have gone above and beyond to make sure that *** has been taken care of
Our return policy: states that products need to be returned by the customer within days, we extended that
We provided a return shipping label to get the merchandise back at our expense, this is normally only done for defective or damaged merchandise.
The refund has been processed in advanceWe do care about the people that we serve and they are not just a number to usWe sincerely hope all of our efforts have shown this

Complaint: [redacted]
I am rejecting this response because: I received an email saying the refund would be completed, but I have yet to see anything. I have sent the merchandise back and it should be received soon. I will not be satisfied until merchandise is in their hands and a refund posts to my account. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am not in agreement with anything other than the fact that now a return shipping label has been provided. I made multiple attempts to reach this company prior to 3/8. This is a mute point, but I have notified [redacted] that I will be sending the merchandise this week. A far as the refund, the same way it was taken from my card, it must be refunded to my card. I do not want a check. I have never had a problem from any place to issue a refund back to the original source, no matter the time frame. 
Regards,
[redacted]

We are very sorry to hear that [redacted] was unable to contact our Customer Service agents to verify the order status. I personally emailed her through her account with us as soon as I received this complaint today. We did process her Pre-buy on March 9th, locking in her order to ensure that she...

will be one of the first customers to get shipped the DVD ON or hopefully just Before the Release Date on May 3rd. We try to flag the product page and all correspondence to clearly reflect the release date to avoid any confusion on product availability or frustration in unexpected delays. The release date is set by the company that holds the distribution, this is not something we can control. We order the product in advance to ensure that we will have received the product in time to start shipping on the allowed release date. [redacted] can rest assured that she will receive the DVD she paid for next month as soon as we are able to ship it out to her.

Complaint: [redacted]
I am rejecting this response because:
 
I received an email saying the refund would be completed, but I have yet to see anything. I have sent the merchandise back and it should be received soon. I will not be satisfied until merchandise is in their hands and a refund posts to my account. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I am not in agreement with anything other than the fact that now a return shipping label has been provided. I made multiple attempts to reach this company prior to 3/8. This is a mute point, but I have notified [redacted] that I will be sending the merchandise this week. 
A far as the refund, the same way it was taken from my card, it must be refunded to my card. I do not want a check. I have never had a problem from any place to issue a refund back to the original source, no matter the time frame. 
Regards,
[redacted]