Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am rejecting the business response because it is not accurate informationShe said that I was aware that I was responsible to pay the difference between the assistance and the weekly tuition rate and that is correct and I wasI have the proof that they took the tuition I owed directly out of my bank account every weekThe computer I signed my child in every day showed me there was a $balance up until spring of when they first came to me and told me they made a mistake on their end and now I have to pay them almost $4,She stated I was repeatedly approached about this and that is false When we started in there was a lady in the office by the name of Lisa that was responsible for billing the parentsIt was her responsibility to go in the system and figure out what the state paid and their tuition and charge the parents the differenceFrom my understanding, she had many health issued and was not doing this for yearsOnce she realized she was too sick to work, she left and a new lady by the name of Emily was hiredWhen Emily started getting in the system in 2017, she noticed many accounts, including mine that was not being billed properly for the past years and then put a huge balance owed on my accountI met with the director once about this and she explained that they are taking responsibility for the mistake but I still have to pay them the money owedShe told me I would have to make payments on it or my child could no longer go thereI have no one to help me where I live so I agreed to $a week while my child was enrolled there so I had somewhere to take my child while I workedLike I said previously, I also wanted to consult with a lawyer, which I did before I took her out as wellI was not approached about this repeatedly and did not even know about this till years later about their mistake My child has not been there in months and she decided to start taking money out of my account again without making me awareI called the daycare and the lady I spoke to told me she cannot talk to me about this that only Beth and Emily can and neither of them were thereShe said they will be back and she will have them call meTwo days went by with no call so I took my banks advise and sent them a certified letter revoking my authorizationThey received that letter on Friday and still, I had no call from anyone from the center.They have not pulled funds from my account since The one thing I am not understanding is why we are going through all of this all over againWhen we were told we could not go there anymore in August of 2017, she told me she was giving the information to an attorney and having them take care of itNow it's months past and this is where we are againAnother point to make is no daycare would let a parent rack up that much unless they did not know about itIn their handbook it states if you are up to weeks behind in payments, you will be kicked outThis has happened to many families like I stated and I work with parent and good friends with anotherIf they are going to give the information to an attorney that is fineI have spoke with one myself and got all the information I need to move forward I do not have a way to upload all of the paperwork I have proving all of this but I can definitely fax it to you if need be Thank you,Ashley [redacted] Regards, Ashley Smith
The child was enrolled since November, They were not “kicked out” but the parent made a choice to remove her child rather than to pay the bill that is due or any portion of it During the time she was enrolled as a preschooler, the parent was receiving daycare assistance from the State of Wisconsin The parent was aware that she was responsible to pay the difference between the assistance amount and our weekly tuition rate Tuition rates are posted at the front entry of our building where parents chechildren on a computer.The parent was notified by Wisconsin Shares (child care assistance) about how much assistance she received She was repeatedly approached about owing more than she was paying, which is why she agreed to the extra $per week that she acknowledges paying for a short period of time We have an authorization (attached) to withdraw funds through an ACH transfer for child care tuition, (signed by the parent) which was valid until the parent sent the withdraw of authorization, which we received on March 2, Therefore, no funds were ever withdrawn without her permissionWe have not withdrawn any funds since receiving her notice withdrawing authorization We have been willing to accept a payment of only $per week, but the parent refuses to pay anything This is a perplexing situation, as she acknowledges that she received excellent, high-quality child care services for her child the entire time I don’t know what family she is referring to but obviously if she actually spoke with someone they are not being honest about their entire situation, just as she is not being honest about her entire situation We have filed lawsuits and won judgments against the only other (two) families who had a large balance due and were unwilling to pay itWhen she phoned the center, she spoke directly with one of our management team members and was told that our accountant would get back to her No one ever refused to speak with herHowever, before our accountant had time to call her back, (she works Monday-Wednesday) the parent sent a certified letter withdrawing authorization for the ACH payments So it was at that point I sent the email informing her that we were still open to a weekly payment of $if she contacted us before 3/19/and otherwise we will send her account to our attorney to proceed for the entire balance - $3,698.74.Desired outcome:It seems this parent is unsure whether she wants us to communicate with her or not She accused us that “no one would talk to me nor call me back” and then she stated that she wants “the director to stop contacting me” In addition, her Desired Settlement: “No further contact by the business”.Obviously our desired outcome is that the parent pays for the services she received
I accept the business response because I agree with the business that this will keep going back and forth and will not get settledI am wanting to close this complaint out and be done with this situation all togetherI paid for the services I received and if the business made a mistake then they need to deal with that themselvesGoing forward, I do not want to be contacted by this business or have any future withdrawls made from my accountThank you for your time, Ashley ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Ashley ***
The child was enrolled since November, 2014. They were not “kicked out” but the parent made a choice to remove her child rather than to pay the bill that is due or any portion of it. During the time she was enrolled as a preschooler, the parent was receiving daycare assistance from the...
State of Wisconsin. The parent was aware that she was responsible to pay the difference between the assistance amount and our weekly tuition rate. Tuition rates are posted at the front entry of our building where parents check-in children on a computer.The parent was notified by Wisconsin Shares (child care assistance) about how much assistance she received. She was repeatedly approached about owing more than she was paying, which is why she agreed to the extra $5.00 per week that she acknowledges paying for a short period of time. We have an authorization (attached) to withdraw funds through an ACH transfer for child care tuition, (signed by the parent) which was valid until the parent sent the withdraw of authorization, which we received on March 2, 2018. Therefore, no funds were ever withdrawn without her permission. We have not withdrawn any funds since receiving her notice withdrawing authorization. We have been willing to accept a payment of only $10.00 per week, but the parent refuses to pay anything. This is a perplexing situation, as she acknowledges that she received excellent, high-quality child care services for her child the entire time. I don’t know what family she is referring to but obviously if she actually spoke with someone they are not being honest about their entire situation, just as she is not being honest about her entire situation. We have filed lawsuits and won judgments against the only other (two) families who had a large balance due and were unwilling to pay it. When she phoned the center, she spoke directly with one of our management team members and was told that our accountant would get back to her. No one ever refused to speak with her. However, before our accountant had time to call her back, (she works Monday-Wednesday) the parent sent a certified letter withdrawing authorization for the ACH payments. So it was at that point I sent the email informing her that we were still open to a weekly payment of $10.00 if she contacted us before 3/19/18 and otherwise we will send her account to our attorney to proceed for the entire balance - $3,698.74.Desired outcome:It seems this parent is unsure whether she wants us to communicate with her or not. She accused us that “no one would talk to me nor call me back” and then she stated that she wants “the director to stop contacting me”. In addition, her Desired Settlement: “No further contact by the business”.Obviously our desired outcome is that the parent pays for the services she received
I re wives the rebuttal on Ashley Smiths complaint and I can categorically go through it to state the true facts but it seems pointless to continue to go back and forth continually on this. Also, I am currently out of the office sick and in fact have been in the hospital since Monday night, so I won’t be able to respond fully until my return to work. I do not at all disregard the request from the Revdex.com so I hope that you can help me see where our process is headed. Thank youBeth Meller
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am rejecting the business response because it is not accurate information. She said that I was aware that I was responsible to pay the difference between the assistance and the weekly tuition rate and that is correct and I was. I have the proof that they took the tuition I owed directly out of my bank account every week. The computer I signed my child in every day showed me there was a $0 balance up until spring of 2017 when they first came to me and told me they made a mistake on their end and now I have to pay them almost $4,000. She stated I was repeatedly approached about this and that is false. When we started in 2014 there was a lady in the office by the name of Lisa that was responsible for billing the parents. It was her responsibility to go in the system and figure out what the state paid and their tuition and charge the parents the difference. From my understanding, she had many health issued and was not doing this for years. Once she realized she was too sick to work, she left and a new lady by the name of Emily was hired. When Emily started getting in the system in 2017, she noticed many accounts, including mine that was not being billed properly for the past years and then put a huge balance owed on my account. I met with the director once about this and she explained that they are taking responsibility for the mistake but I still have to pay them the money owed. She told me I would have to make payments on it or my child could no longer go there. I have no one to help me where I live so I agreed to $5 a week while my child was enrolled there so I had somewhere to take my child while I worked. Like I said previously, I also wanted to consult with a lawyer, which I did before I took her out as well. I was not approached about this repeatedly and did not even know about this till years later about their mistake. My child has not been there in 7 months and she decided to start taking money out of my account again without making me aware. I called the daycare and the lady I spoke to told me she cannot talk to me about this that only Beth and Emily can and neither of them were there. She said they will be back and she will have them call me. Two days went by with no call so I took my banks advise and sent them a certified letter revoking my authorization. They received that letter on Friday and still, I had no call from anyone from the center.They have not pulled funds from my account since. The one thing I am not understanding is why we are going through all of this all over again. When we were told we could not go there anymore in August of 2017, she told me she was giving the information to an attorney and having them take care of it. Now it's 7 months past and this is where we are again. Another point to make is no daycare would let a parent rack up that much unless they did not know about it. In their handbook it states if you are up to 3 weeks behind in payments, you will be kicked out. This has happened to many families like I stated and I work with 1 parent and good friends with another. If they are going to give the information to an attorney that is fine. I have spoke with one myself and got all the information I need to move forward. I do not have a way to upload all of the paperwork I have proving all of this but I can definitely fax it to you if need be. Thank you,Ashley [redacted]
Regards,
Ashley Smith
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am rejecting the business response because it is not accurate informationShe said that I was aware that I was responsible to pay the difference between the assistance and the weekly tuition rate and that is correct and I wasI have the proof that they took the tuition I owed directly out of my bank account every weekThe computer I signed my child in every day showed me there was a $balance up until spring of when they first came to me and told me they made a mistake on their end and now I have to pay them almost $4,She stated I was repeatedly approached about this and that is false When we started in there was a lady in the office by the name of Lisa that was responsible for billing the parentsIt was her responsibility to go in the system and figure out what the state paid and their tuition and charge the parents the differenceFrom my understanding, she had many health issued and was not doing this for yearsOnce she realized she was too sick to work, she left and a new lady by the name of Emily was hiredWhen Emily started getting in the system in 2017, she noticed many accounts, including mine that was not being billed properly for the past years and then put a huge balance owed on my accountI met with the director once about this and she explained that they are taking responsibility for the mistake but I still have to pay them the money owedShe told me I would have to make payments on it or my child could no longer go thereI have no one to help me where I live so I agreed to $a week while my child was enrolled there so I had somewhere to take my child while I workedLike I said previously, I also wanted to consult with a lawyer, which I did before I took her out as wellI was not approached about this repeatedly and did not even know about this till years later about their mistake My child has not been there in months and she decided to start taking money out of my account again without making me awareI called the daycare and the lady I spoke to told me she cannot talk to me about this that only Beth and Emily can and neither of them were thereShe said they will be back and she will have them call meTwo days went by with no call so I took my banks advise and sent them a certified letter revoking my authorizationThey received that letter on Friday and still, I had no call from anyone from the center.They have not pulled funds from my account since The one thing I am not understanding is why we are going through all of this all over againWhen we were told we could not go there anymore in August of 2017, she told me she was giving the information to an attorney and having them take care of itNow it's months past and this is where we are againAnother point to make is no daycare would let a parent rack up that much unless they did not know about itIn their handbook it states if you are up to weeks behind in payments, you will be kicked outThis has happened to many families like I stated and I work with parent and good friends with anotherIf they are going to give the information to an attorney that is fineI have spoke with one myself and got all the information I need to move forward I do not have a way to upload all of the paperwork I have proving all of this but I can definitely fax it to you if need be Thank you,Ashley [redacted] Regards, Ashley Smith
The child was enrolled since November, They were not “kicked out” but the parent made a choice to remove her child rather than to pay the bill that is due or any portion of it During the time she was enrolled as a preschooler, the parent was receiving daycare assistance from the State of Wisconsin The parent was aware that she was responsible to pay the difference between the assistance amount and our weekly tuition rate Tuition rates are posted at the front entry of our building where parents chechildren on a computer.The parent was notified by Wisconsin Shares (child care assistance) about how much assistance she received She was repeatedly approached about owing more than she was paying, which is why she agreed to the extra $per week that she acknowledges paying for a short period of time We have an authorization (attached) to withdraw funds through an ACH transfer for child care tuition, (signed by the parent) which was valid until the parent sent the withdraw of authorization, which we received on March 2, Therefore, no funds were ever withdrawn without her permissionWe have not withdrawn any funds since receiving her notice withdrawing authorization We have been willing to accept a payment of only $per week, but the parent refuses to pay anything This is a perplexing situation, as she acknowledges that she received excellent, high-quality child care services for her child the entire time I don’t know what family she is referring to but obviously if she actually spoke with someone they are not being honest about their entire situation, just as she is not being honest about her entire situation We have filed lawsuits and won judgments against the only other (two) families who had a large balance due and were unwilling to pay itWhen she phoned the center, she spoke directly with one of our management team members and was told that our accountant would get back to her No one ever refused to speak with herHowever, before our accountant had time to call her back, (she works Monday-Wednesday) the parent sent a certified letter withdrawing authorization for the ACH payments So it was at that point I sent the email informing her that we were still open to a weekly payment of $if she contacted us before 3/19/and otherwise we will send her account to our attorney to proceed for the entire balance - $3,698.74.Desired outcome:It seems this parent is unsure whether she wants us to communicate with her or not She accused us that “no one would talk to me nor call me back” and then she stated that she wants “the director to stop contacting me” In addition, her Desired Settlement: “No further contact by the business”.Obviously our desired outcome is that the parent pays for the services she received
I accept the business response because I agree with the business that this will keep going back and forth and will not get settledI am wanting to close this complaint out and be done with this situation all togetherI paid for the services I received and if the business made a mistake then they need to deal with that themselvesGoing forward, I do not want to be contacted by this business or have any future withdrawls made from my accountThank you for your time, Ashley ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Ashley ***
The child was enrolled since November, 2014. They were not “kicked out” but the parent made a choice to remove her child rather than to pay the bill that is due or any portion of it. During the time she was enrolled as a preschooler, the parent was receiving daycare assistance from the...
State of Wisconsin. The parent was aware that she was responsible to pay the difference between the assistance amount and our weekly tuition rate. Tuition rates are posted at the front entry of our building where parents check-in children on a computer.The parent was notified by Wisconsin Shares (child care assistance) about how much assistance she received. She was repeatedly approached about owing more than she was paying, which is why she agreed to the extra $5.00 per week that she acknowledges paying for a short period of time. We have an authorization (attached) to withdraw funds through an ACH transfer for child care tuition, (signed by the parent) which was valid until the parent sent the withdraw of authorization, which we received on March 2, 2018. Therefore, no funds were ever withdrawn without her permission. We have not withdrawn any funds since receiving her notice withdrawing authorization. We have been willing to accept a payment of only $10.00 per week, but the parent refuses to pay anything. This is a perplexing situation, as she acknowledges that she received excellent, high-quality child care services for her child the entire time. I don’t know what family she is referring to but obviously if she actually spoke with someone they are not being honest about their entire situation, just as she is not being honest about her entire situation. We have filed lawsuits and won judgments against the only other (two) families who had a large balance due and were unwilling to pay it. When she phoned the center, she spoke directly with one of our management team members and was told that our accountant would get back to her. No one ever refused to speak with her. However, before our accountant had time to call her back, (she works Monday-Wednesday) the parent sent a certified letter withdrawing authorization for the ACH payments. So it was at that point I sent the email informing her that we were still open to a weekly payment of $10.00 if she contacted us before 3/19/18 and otherwise we will send her account to our attorney to proceed for the entire balance - $3,698.74.Desired outcome:It seems this parent is unsure whether she wants us to communicate with her or not. She accused us that “no one would talk to me nor call me back” and then she stated that she wants “the director to stop contacting me”. In addition, her Desired Settlement: “No further contact by the business”.Obviously our desired outcome is that the parent pays for the services she received
I re wives the rebuttal on Ashley Smiths complaint and I can categorically go through it to state the true facts but it seems pointless to continue to go back and forth continually on this. Also, I am currently out of the office sick and in fact have been in the hospital since Monday night, so I won’t be able to respond fully until my return to work. I do not at all disregard the request from the Revdex.com so I hope that you can help me see where our process is headed. Thank youBeth Meller
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am rejecting the business response because it is not accurate information. She said that I was aware that I was responsible to pay the difference between the assistance and the weekly tuition rate and that is correct and I was. I have the proof that they took the tuition I owed directly out of my bank account every week. The computer I signed my child in every day showed me there was a $0 balance up until spring of 2017 when they first came to me and told me they made a mistake on their end and now I have to pay them almost $4,000. She stated I was repeatedly approached about this and that is false. When we started in 2014 there was a lady in the office by the name of Lisa that was responsible for billing the parents. It was her responsibility to go in the system and figure out what the state paid and their tuition and charge the parents the difference. From my understanding, she had many health issued and was not doing this for years. Once she realized she was too sick to work, she left and a new lady by the name of Emily was hired. When Emily started getting in the system in 2017, she noticed many accounts, including mine that was not being billed properly for the past years and then put a huge balance owed on my account. I met with the director once about this and she explained that they are taking responsibility for the mistake but I still have to pay them the money owed. She told me I would have to make payments on it or my child could no longer go there. I have no one to help me where I live so I agreed to $5 a week while my child was enrolled there so I had somewhere to take my child while I worked. Like I said previously, I also wanted to consult with a lawyer, which I did before I took her out as well. I was not approached about this repeatedly and did not even know about this till years later about their mistake. My child has not been there in 7 months and she decided to start taking money out of my account again without making me aware. I called the daycare and the lady I spoke to told me she cannot talk to me about this that only Beth and Emily can and neither of them were there. She said they will be back and she will have them call me. Two days went by with no call so I took my banks advise and sent them a certified letter revoking my authorization. They received that letter on Friday and still, I had no call from anyone from the center.They have not pulled funds from my account since. The one thing I am not understanding is why we are going through all of this all over again. When we were told we could not go there anymore in August of 2017, she told me she was giving the information to an attorney and having them take care of it. Now it's 7 months past and this is where we are again. Another point to make is no daycare would let a parent rack up that much unless they did not know about it. In their handbook it states if you are up to 3 weeks behind in payments, you will be kicked out. This has happened to many families like I stated and I work with 1 parent and good friends with another. If they are going to give the information to an attorney that is fine. I have spoke with one myself and got all the information I need to move forward. I do not have a way to upload all of the paperwork I have proving all of this but I can definitely fax it to you if need be. Thank you,Ashley [redacted]
Regards,
Ashley Smith