Christian Companion Senior Care

In response to [redacted] ***'s complaint: DeRiah trusts that the Revdex.com has seen many cases to this effectDeRiah stands by its word, we will not go back and forth with this particular situation any longerOur policy is to call within hours with any complaintThe first call came in a week after her November 18th appt [redacted] offered assistance to Ms [redacted] even though she was past the hours, Ms [redacted] declined all offers to help rectify the situationMs [redacted] was given a second chance to come in with [redacted] , Owner of DeRiah SalonShe did follow up with [redacted] in the salon on Friday, December 5th at 9:a.mShe declined all services offered to her, current and futureAt this point, we are at an impasseDeRiah has fulfilled their commitment Thank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] For the sake of clarity, and to separate fact from fiction, I will address the company message point by point That I walked into the salon VERY blonde: Okay, first of all to start the dialogue with a lie is starting a dialogue altogetherI was not very blonde, nor have I ever been in my entire lifeI have images with dates to prove otherwiseHence, there was no conversation about "green" hair and if there would have been I probably wouldn't have proceeded with anythingI really hope, for the salons sake, that this is just a mix up with another unsatisfied customer, as the claim is 100% not trueObviously, since we are in this situation, the stylist struggles with her communicationIf we discussed a few highlights around the face, which we did, then why did she proceed to put about highlights in my hair on each side of my head, including the back? This again, another obvious lie that I can prove with the highlights in my hairI also had an image of hair that I wanted, so even if she struggles with verbal communication, a picture is pretty straightforwardTo keep things focused and to the point, I will remind you that this is all part of my original complaint Reference to initial conversation: Yes, we spoke after playing a bit of phone tag on both endsYou were not stalking me to get a hold of meI also called youWe can prove this through phone recordsAgain, another lie, that has nothing to do with the issue, but a lie just to lie We spoke and I notified you that I had concerns with the cut and colorI followed your instructions and we were to speak later on Stylist follow up: I spoke with the stylist on the phone and I told her I was very unhappy with the cut and colorShe had nothing to say to me and I told her that I would be continuing my dialogue with the manager to try to resolve the issueI was honest, clear and to the pointThis, which is called honesty, you must mistake for being rudeThere was no reason to be rude and maybe it just hurt her feelings to hear that she did a very bad job Conversation with manager: Yes, I was upset, emotionally upset and distressed by what had transpired with my hairIt's not a nail polish that I can just take offI have a right to be upsetThe only reason that I offered an emailed or texted image was for time sensitivityI could not get in that night and I have small children at home, so I knew that I would not be able to get to her in a prompt manner Conversation with other manager: Again, there is another lieSalon says that I had to be persuaded to come in when I told her I was HAPPY and looked forward to showing her the terrible jobThis is only fair and I wanted them to see what I was talking aboutIf I didn't want to come in, I would have NEVER went inI also think that any company who is interested in bettering itself would want to learn and grow through thisShe told me when I was there that the stylist wasn't there so I didn't have to feel badNow, I didn't feel bad about that, she should see and understand how bad of a job she did! And they already made me feel bad with the botched color and disproportionate, uneven hair cut! Hair cut: Another lieI never said I loved the hairWhy would I say I loved it then say I hated it?! To trap myself?! Just another lie that wasn't thought outAnd to say I "suddenly" had an issue with the cutIt wasn't a month later, it was within weekWhen I was at the salon, she styled the hair, I did not see the actual lines of my hair cutThen what is the protocol for telling a salon that you are unhappy with a hair cut? I told them, and now I am punished for telling them that the job was unacceptable? And yes, I HAD to have my husband snip a piece off as it was (and is) embarrassing! Again, I have images to show that we didn't do anything further than thatPlus, I knew I was going to discuss it with you furtherWould I have him give me a completely different hair cut? Actually, I probably would have been better off letting him do so! Plus, I still hated the hair cut even though he took a piece away At salon: First, it was MY suggestion that if, and only if, I let manager attempt to fix my hair that it would continue until it got to a point that was acceptableI did not want her to try to fix my hair with another color and cut as I was unsure what I needed to doNaturally, I was also gun shy and untrustworthy of the establishmentSo, I needed time to think about itThe only thing I refused was for her to do it right then and thereThe conversation was left open and that I would think about itShe told me to hurry because it was a busy time of yearSecond, that I was sitting there yelling and threatening salonThis lie is again, not well thought outHow come salon didn't ask me to leave then? How come no one escorted me out? How come no one asked me to go in a private room then? If I was so disruptive how come they did not call the police? We had a very monotone conversationThirdly, I did not threaten Contact 6, I told herAnd obviously directness is something salon struggles with entirely Years experience: Manager forgets that I also have 26+ years experience of getting my hair doneI have NEVER had this spectrum of disappointmentAgain, salon is getting away from the truth and main pointRegardless of this, it does NOT nullify or lessen the FACT that after visiting DeRiah salon and receiving a color treatment and hair cut that it was executed poorly and completely wrong! Salon suggestiveness: Manager suggests that my issue is because of the money and the Christmas holidayAgain, another lieShe states that it was a couple days before ChristmasThe appointment was November and I have records to prove this as wellFurthermore and humorously, I do not even celebrate ChristmasThis is now a true representation of establishment showing how juvenile and insulting they areBesides being another poorly thought out lie, it also shows how far off the point they are In conclusion, the bigger issue for me now is that establishment cannot have an honest dialogueAnd a company that freely lies makes me concerned how many other dealings and situations they are lying aboutBesides the bad taste left in my mouth and the hideous hair job, the money is clearly not the issue hereI could have made the manager work long and hard over my hair, but I didn'tI just wanted the right and courtesy to decide what was best for myself, a decision that the salon should not make for myself or anyone It is now more important and concerning that the business is a deceitful one, and this is what people have the right to know about

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe salon said that I went from blonde to brunette and this is not trueI was NOT blonde and I have pictures with dates to prove and verify thisMy hair has been brown for many years and I am also naturally brownMaybe they have me mixed up with another client who wasn't satisfied.
I was thankful for the first phone call from the salon as she told me they made a mistake on the billingThe trouble doesn't involve that at allThe trouble is with the final product that does NOT match what I thought I was paying forThis is a separate matter all togetherThe issue is with my hairI know my hair very well as I'm the one living with itI have the wrong outcome on my head no matter what anyone suggestsThis is unacceptable for a business that operates under the presumption that they color and cut peoples hair.
The hair cut is also a whole other storyA trim that has turned into a completely different hair style is very upsetingAgain, the establishment fails to deliver purchased goods.
Again, I have many pictures before and after and I have reached out to management timesMy family lawyer is also aware off everythingI am more dissapointed that the establishment feels their work so lofty and that what they think is above what their client wantsThis is an insult to anyone who walks through that doorIf this is all it is worth to them then I will have to takes matters in another direction.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

In response to *** ***'s complaint, there is a lot of info omitted from her side of the storyShe went from being very blonde to wanting to be a brunetteBeing the professional, I know that it takes many steps to go from being blonde to brunetteShe spoke with the stylist and they both
agreed upon keeping a few highlights around the face so she wouldn't feel too dark and it would soften the transitionWhen going from blonde to brown, we have to have some red in the formula or the hair will turn green, which was explained to *** during her consultationUpon seeing her hair it was a rich brown with warmth to it and not redIt is an easy fix to tone that downWhen I originally got a hold of her after four phone calls, in which she THANKED me for being so diligent in trying to get ahold of her, we agreed that she would give it a few days because color does fadeWe would touch base in a few days and see if it needed to be toned downShe was very open to this and very appreciative of the way we were willing to make sure she was happy
The stylist then called her on the fourth day to check on her to see if the color was ok or if it needed to be toned down*** then was very rude to our stylist and wouldn't speak to her until management called her backShe called me before I got a chance to call her that day, I was fully booked and intended on calling her after my day endedI took the phone call leaving a client in my chair to speak with herThe tone went from us working thru the color correction to her being very upset about her colorI offered for her to come in THAT day to tone the red downShe refusedShe wanted to text me a pic of itI said I can't just look at a pic, I needed her to come in so I could at least look at the color in personShe refusedShe just wanted her money backI then said, I can't just refund your money without even seeing the color and we reserve the right to correct what is not making her happyShe still refusedOriginally, the first time we spoke, she LOVED her new haircut, she was just unsure about the colorOn top of her being dissatisfied with the color, all of a sudden her haircut was horrible tooI then apologized again and asked her to PLEASE come in so I could take a look at her hair! She then told me that her husband already cut the bottom to "fix" itAt this point, she wanted nothing to do with me and wanted to speak with the other ownerThe other owner happened to be on vacation and wouldn't be able to call her for a weekAgain, I asked her to please come in, I didn't want her to go a whole week not being happy with her hair
She was contacted by *** (Owner) a week later and was finally convinced to come in so *** could see her hair in person*** informed her that all she needed was a toner (which is not damaging to the hair) to give her the color she asked forShe refused*** also offered her complimentary colors and haircuts by *** until she was completely satisfiedEven if it took many monthsShe refusedI don't feel that its fair that we reimburse her for her haircut, since she loved it in the beginning and her husband cut it before we had a chance to see itAgain, it takes many steps to go from blonde to brunette, her hair was not damaged, she never mentioned it was damaged prior to this complaintIt was healthy and it would have been an easy solutionWe feel we have been more than accomodating to try to rectify this situationWe were never rude or curt to her and we are the Professionals here (as she stated), we should have been given the chance to correct the issueIn response to her payment, she paid a total that day of $198.00, there was a mistake made at the desk of an overcharge of $which was refunded to her credit card as soon as she called us back with her credit card infoHer actual total was $which includes the $haircut that her Husband re-cut for her
I would just like to say, I have never had this happen in years, where I was never even given a chance to "right the wrong"When she sat in ***'s chair, she started threatening usTelling us, in front of other clients that she was going to contact the TV Stations, slander and bad mouth us all over townThis was also a first for usObviously, she didn't really hate her hair at all, she just (or her Husband) rea***ed maybe she shouldn't have spent that much money two days before ChristmasI feel this is why she wouldn't let us help her and just demanded the money backPlease feel free to contact us with any further questionsWe pride ourselves with always putting our customers first
Thank You for your time and consideration,
*** *** (Co-Owner)

In response to [redacted]'s complaint: DeRiah trusts that the Revdex.com has seen many cases to this effect. DeRiah stands by its word, we will not go back and forth with this particular situation any longer. Our policy is to call within 72 hours with any complaint. The first call came in a week after her November 18th appt. [redacted] offered assistance to Ms. [redacted] even though she was past the 72 hours, Ms. [redacted] declined all offers to help rectify the situation. Ms. [redacted] was given a second chance to come in with [redacted], Owner of DeRiah Salon. She did follow up with [redacted] in the salon on Friday, December 5th at 9:15 a.m. She declined all services offered to her, current and future. At this point, we are at an impasse. DeRiah has fulfilled their commitment.
Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
  
For the sake of clarity, and to separate fact from fiction, I will address the company message point by point. 
1. That I walked into the salon VERY blonde: Okay, first of all to start the dialogue with a lie is starting a false dialogue altogether. I was not very blonde, nor have I ever been in my entire life. I have images with dates to prove otherwise. Hence, there was no conversation about "green" hair and if there would have been I probably wouldn't have proceeded with anything. I really hope, for the salons sake, that this is just a mix up with another unsatisfied customer, as the claim is 100% not true. Obviously, since we are in this situation, the stylist struggles with her communication. If we discussed a few highlights around the face, which we did, then why did she proceed to put about 30 highlights in my hair on each side of my head, including the back? This again, another obvious lie that I can prove with the highlights in my hair. I also had an image of hair that I wanted, so even if she struggles with verbal communication, a picture is pretty straightforward. To keep things focused and to the point, I will remind you that this is all part of my original complaint. 
2. Reference to initial conversation: Yes, we spoke after playing a bit of phone tag on both ends. You were not stalking me to get a hold of me. I also called you. We can prove this through phone records. Again, another lie, that has nothing to do with the issue, but a lie just to lie.  We spoke and I notified you that I had concerns with the cut and color. I followed your instructions and we were to speak later on. 
3. Stylist follow up: I spoke with the stylist on the phone and I told her I was very unhappy with the cut and color. She had nothing to say to me and I told her that I would be continuing my dialogue with the manager to try to resolve the issue. I was honest, clear and to the point. This, which is called honesty, you must mistake for being rude. There was no reason to be rude and maybe it just hurt her feelings to hear that she did a very bad job. 
4. Conversation with manager: Yes, I was upset, emotionally upset and distressed by what had transpired with my hair. It's not a nail polish that I can just take off. I have a right to be upset. The only reason that I offered an emailed or texted image was for time sensitivity. I could not get in that night and I have 2 small children at home, so I knew that I would not be able to get to her in a prompt manner. 
5. Conversation with other manager: Again, there is another lie. Salon says that I had to be persuaded to come in when I told her I was HAPPY and looked forward to showing her the terrible job. This is only fair and I wanted them to see what I was talking about. If I didn't want to come in, I would have NEVER went in. I also think that any company who is interested in bettering itself would want to learn and grow through this. She told me when I was there that the stylist wasn't there so I didn't have to feel bad. Now, I didn't feel bad about that, she should see and understand how bad of a job she did! And they already made me feel bad with the botched color and disproportionate, uneven hair cut! 
6. Hair cut: Another lie. I never said I loved the hair. Why would I say I loved it then say I hated it?! To trap myself?! Just another lie that wasn't thought out. And to say I "suddenly" had an issue with the cut. It wasn't a month later, it was within 1 week. When I was at the salon, she styled the hair, I did not see the actual lines of my hair cut. Then what is the protocol for telling a salon that you are unhappy with a hair cut? I told them, and now I am punished for telling them that the job was unacceptable? And yes, I HAD to have my husband snip a piece off as it was (and is) embarrassing! Again, I have images to show that we didn't do anything further than that. Plus, I knew I was going to discuss it with you further. Would I have him give me a completely different hair cut? Actually, I probably would have been better off letting him do so! Plus, I still hated the hair cut even though he took a piece away. 
7. At salon: First, it was MY suggestion that if, and only if, I let manager attempt to fix my hair that it would continue until it got to a point that was acceptable. I did not want her to try to fix my hair with another color and cut as I was unsure what I needed to do. Naturally, I was also gun shy and untrustworthy of the establishment. So, I needed time to think about it. The only thing I refused was for her to do it right then and there. The conversation was left open and that I would think about it. She told me to hurry because it was a busy time of year. Second, that I was sitting there yelling and threatening salon. This lie is again, not well thought out. How come salon didn't ask me to leave then? How come no one escorted me out? How come no one asked me to go in a private room then? If I was so disruptive how come they did not call the police? We had a very monotone conversation. Thirdly, I did not threaten Contact 6, I told her. And obviously directness is something salon struggles with entirely. 
8. Years experience: Manager forgets that I also have 26+ years experience of getting my hair done. I have NEVER had this spectrum of disappointment. Again, salon is getting away from the truth and main point. Regardless of this, it does NOT nullify or lessen the FACT that after visiting DeRiah salon and receiving a color treatment and hair cut that it was executed poorly and completely wrong! 
9. Salon suggestiveness: Manager suggests that my issue is because of the money and the Christmas holiday. Again, another lie. She states that it was a couple days before Christmas. The appointment was November 18 and I have records to prove this as well. Furthermore and humorously, I do not even celebrate Christmas. This is now a true representation of establishment showing how juvenile and insulting they are. Besides being another poorly thought out lie, it also shows how far off the point they are. 
In conclusion, the bigger issue for me now is that establishment cannot have an honest dialogue. And a company that freely lies makes me concerned how many other dealings and situations they are lying about. Besides the bad taste left in my mouth and the hideous hair job, the money is clearly not the issue here. I could have made the manager work long and hard over my hair, but I didn't. I just wanted the right and courtesy to decide what was best for myself, a decision that the salon should not make for myself or anyone. 
It is now more important and concerning that the business is a deceitful one, and this is what people have the right to know about.

I purchased a Groupon for DeRiah Boutique Salon. Among other things, it said it was good for an ALL OVER COLOR. This was not the case however. The beautician showed me her copy which indicated it was for root touch-up only. How did the salon figure that was OK when the advertised service was for ALL OVER COLOR? I had to pay an extra $10.00 & feel that was a rip-off.