Christian Dior Boutique

Dear [redacted] ***, we will send you the replacement part per your request It will be sent to your attention at: [redacted] ***

I have purchased many items from Dior in the past. On February 6th I purchased a blouse for my wife's birthday. She was not happy with my choice and decided to return the blouse, unworn in the original carrier today February 20th to the Short hills store where I purchased it. The staff including the manager Devon were absolutely useless. They would not return the item, they would not even provide store credit. Simply find another item she was told. Unfortunately, there was no other item that interested my wife. So she left with an expensive blouse she does not want and will not wear. Dior use to provide excellent customer service. Not anymore. In fact, there is no longer any customer service. Channel, Fendi, Hermes still provide the service that one would expect at a high end store.. I suggest that if you are buying a gift, you go to one of these other stores. I tried to contact the corporate office. The voice mails are all full. What a joke. Dior has lost one customer, I will do all I can to help them loose more.

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.If the business' response to my initial complaint is published on the Revdex.com's website, please ensure that my mailing address (included in the business' response) is NOT publishedThank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me and the matter has been resolved.If the business' response to my initial complaint is published on the Revdex.com's website, please ensure that my mailing address (included in the business' response) is NOT publishedThank you
Sincerely,
*** ***

As per our prior response, we do not accept return of an item which is not in the original condition as such item was sold to a customerThe dress the complainant tried to return has been worn and was not in the original condition as it was sold to the complainant

The complainant tried to return a dress which was not in the original condition as it was sold to herThe dress she tried to return has been worn, with small rips under the arms, and had
deodorant and mastains on itThe complainant then tried to return the dress a second time at another location of our boutiques after dry cleaning it, but the color has been affected by such dry cleaning, after our boutique employee compared it to the color in a new dressOur return policy states an item purchased may be returned within days but only in the "original condition." This item was not in the original condition as it was sold to the complainant*** ***

Dear [redacted], we will send you the replacement part per your request.  It will be sent to your attention at:  [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
the business responded is not true at all, I only tried the dress at home a few times and show to my husdbond, both of us felt not what we expected, that's why I return back to the original store the next day, but after they inspected the dress inside the office for more than 25 min and told us the dress is not in the original condiction, since they refused to return the money within the return policy, that's why we decided to goto the main Christian Dior store at Manhattan [redacted] to complain this issue, but still got the refuse message, that's why we looked for the final option to report this to Revdex.com to show the unfair treatment from the business.thank you for your attention and respond.[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], we will send you the replacement part per your request.  It will be sent to your attention at:
 
[redacted]
[redacted]

Review: I purchased a women night dress with a regular sale price $4562.25, tried it at home, don't feel like it, so I took the dress to go back to store return the next day, but the sales person and store manager told me the dress is not close enough to the original condition and refused to refund my money. since the receipt policy clear state "The merchandise purchased at the location may be returned within 10 days of the purchase date". we have all the evidence that we took picture with the dress and the sale person name and information if needed.Desired Settlement: I can settle either refund or store credit for other merchandise.

Business

Response:

The complainant tried to return a dress which was not in the original condition as it was sold to her. The dress she tried to return has been worn, with small rips under the arms, and had deodorant and make-up stains on it. The complainant then tried to return the dress a second time at another location of our boutiques after dry cleaning it, but the color has been affected by such dry cleaning, after our boutique employee compared it to the color in a new dress. Our return policy states an item purchased may be returned within 10 days but only in the "original condition." This item was not in the original condition as it was sold to the complainant.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

the business responded is not true at all, I only tried the dress at home a few times and show to my husdbond, both of us felt not what we expected, that's why I return back to the original store the next day, but after they inspected the dress inside the office for more than 25 min and told us the dress is not in the original condiction, since they refused to return the money within the return policy, that's why we decided to goto the main Christian Dior store at Manhattan [redacted] to complain this issue, but still got the refuse message, that's why we looked for the final option to report this to Revdex.com to show the unfair treatment from the business.thank you for your attention and respond.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As per our prior response, we do not accept return of an item which is not in the original condition as such item was sold to a customer. The dress the complainant tried to return has been worn and was not in the original condition as it was sold to the complainant.

Review: While cleaning out my closet, I discovered a Christian Dior handbag my husband purchased as a gift for me around 20 years ago. I tried to open the bag, only to discover that the closure was stuck.

I first tried bringing the purse to the Christian Dior boutique in Manhattan, where the sales representative informed me that the technician had gone home early for the day. While disappointed, I was pleased when the associate assured me that a technician would likely be able to fix the problem in-store.

I later visited the Christian Dior boutique at Americana Manhasset to have my bag opened, where the technician unceremoniously broke the clasp. Aggravating matters, I encountered disgraceful customer service on the part of both the technician and manager.

Upon arrival in the store, I asked the technician if he could open the bag--he said yes, and then proceeded to do so by breaking the closure without any advance warning. When I confronted him over the fact, he stated that I requested that it be opened, and he had done so. If I had wanted to break the bag in the process, I could have had my husband do that at home. I certainly wouldn't have gone to the trouble of visiting the boutique and enlisting the services of someone who I thought was a qualified professional. At the very least, if the technician thought there was a risk that he would break the closure in the process, he should have provided advance notice as to the risk.

When I complained to the manager, she was unsympathetic and snidely informed me that my bag was 20 years old, and that items are only guaranteed for half a year to a year, at most. While this policy is in itself disappointing, as I would expect a company that purports to sell timeless and quality products to stand behind them, my real issue was with the attitude of both employees and cavalier fashion in which my property was treated. I thought I was taking my bag to a professional to have it opened; instead, I ended up taking it to a person who made the situation worse.

The most bothersome part of the whole experience wasn't that the closure was broken, but that it was broken, and then employees in the store acted as if it that outcome was to be expected. If that was the case, I should have been forewarned of the risk. You don't call a locksmith to your house expecting him to break down your front door. And although you understand that there are situations where he may not be able to fix your lock, in those instances, you expect be forewarned of any potential complications so that you can make an informed decision regarding whether you would like to proceed or not.

To say that I am disappointed by this experience would be an understatement. Even if the need for repairs was inevitable, one expects a certain level of professionalism from a company like Christian Dior. I don't know which scenario is worse: the technician was either unapologetically incompetent or intentionally broke my purse's closure without providing fair warning.

After complaining to corporate headquarters about what transpired, the manager offered to waive the charge for the replacement part, but I was told that I would still be responsible for paying the labor costs ($60) associated with the repair. I asked if it was possible to receive the part, so that I could take the bag somewhere else to be repaired, but my request was denied.Desired Settlement: I would like the bag to either be repaired free of charge, or to receive the replacement part so that I may take the bag elsewhere to be serviced.

Business

Response:

Dear [redacted], we will send you the replacement part per your request. It will be sent to your attention at: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.If the business' response to my initial complaint is published on the Revdex.com's website, please ensure that my mailing address (included in the business' response) is NOT published. Thank you.

Sincerely,