Christianbook

I was checking my credit card statement and noticed a repeating monthly charge of $16.95. I called and they said that when I ordered my bible on Christmas 2023 I had agreed to it. I had no knowledge of this and why in the world would any individual agree to this. You would have to buy over $160.00 dollars a month to just break even. They agreed to cancel and refund one months of the fee. I would recommend everyone review there c.c statements. I believe this is very deceptive and trickery.

I ordered a book from Christianbook.com on 7/17/2020 [Order# *** ] which was advertised to be 'in stock'. My order confirmation came back stating that my order was on 'backorder' until 8/1/2020. After it did not ship on 8/1/2020 either, I received a subsequent notification that the book was backordered further to 8/22/2020. I am very disappointed with this underhanded false advertising and stringing me along...I NEEDED this book a week ago.

I was charged almost a $1,000dollars in total for 2 transactions. The frost order of books was charged, canceled and never reimbursed. The reason it was canceled is because christianbooks states that they never received the funds. I have send them my bank statement and notifications from my nabk and they are not reimbursing me my funds. I have contacted the company many times and the excuse is that when she goes in the system to cancel the order it keeps saying error. That means that the funds are in their possession. The second order was placed trying to order the books as intended the first time and the same thing happens.. Now I am the one to cancel the order due to so much delay in the shipment and the funds from the second purchase have not been reimbursed. I have so called and the *** accent lady says that I have to put a dispute in with my bank, when my bank is a *** bank and the procedures are difwrrwnt from united states. If I place a dispute and they find out I did authorize I will loose the funds, not like U. S. Where it's investigated, questions and resolved. I feel it's unfair what they have done and the excuses they are giving me.

On 5/29/20, I placed an order with Christian book store,#***. This order included box of 12 Ministry appreciation cards. I ordered 2 sets. I waited over 10 days to get my order due to COVID19 shipping delays. I understood the delay but I became upset when my order was wrong. On 6/10/20,instead of receiving the ministry cards, I received anniversary cards. I immediately called and asked if the company could ship overnight my cards that I ordered. The response was no and they are sorry.I t was there fault. I had to.purchase the cards on *** because I'm really needed the cards for Friday 6/12/20. They refunded my money for the cards but n it the difference of cost that I played with ***.

I purchased a Bible from christianbook.com I got the wrong Bible. I asked to return the Bible and get a refund. They said they would send me a return package for me to send the Bible back and would refund my money. This was 2 weeks ago. I contacted them several times. They keep saying "it's in the mail

Order # *** was placed on Jan 11, 2020 in the amount of $35.84 total.
It was shipped on Jan 13, 2020 with a estimated delivery of 1-4 weeks.
Recently, I checked the tracking number for the item and according to the USPS it has not moved since Jan 23, 2020.
I contacted the business to cancel my order and they have now pushed back the date YET AGAIN - to Feb 24, 2020.
I WANT A FULL REFUND OF MY PURCHASE AND DO NOT WANT TO DEAL WITH THIS COMPANY AGAIN.

This company is deceptive. Ordering on their website it stated that the item was in stock but, upon completion of payment it then stated "back ordered." The updated status email used a single word sentence to describe the status as "expected" with a date. I contacted the company to clarify what that ment. ie: expected received to them or delivered to me? They could NOT clarify and dodged the question stating " the item will arrive in 7-10 days." Upon arrival the item was defective from their supplier and was sent out to me anyway. I contacted them and they offered to replace the item and send it out with 2 day shipping. I did NOT receive the item when expected and contacted them to find out what went wrong. They stated that they were confused by an internal note in their system and decided to contact me by phone. They decided to stop there and do nothing else. I did not receive a phone call from them nor did they attempt to contact me by email. When I contacted them to ask why they dropped the ball on a rush order they stated "we were going to ship it out tomorrow." They were NOT going to do anything if I hadn't called. Have not received the item...

We ordered special bulletins (and other items) on 1/25, for Valentines Day. Paid extra postage for quick delivery The bulletins were, of course, unavailable and back-ordered. Were finally shipped on 2/8. Still waiting on 2/13. Kind of killed the plans we had for these bulletins on the Sunday before Valentines Day (2/10) This is is the second time we ordered from this business and items were back-ordered. We won't have any more problems with these folks because we won't order from them again. Poor resolution to our verbal complaint also.

I placed an order for a NIV Beautiful word Coloring Bible for my 16 year old Foster child on November 16th for her Dec 8th birthday. I also ordered 3 other Bibles. Order number ***. When a few weeks passed I called Christian Books several times and customer service reps insisted that due to my request for Standard shipping and a personalized name imprint that my shipment was delayed. Then I learned that the post office sent back the label to them so my package was lost. They reordered everything on Dec 7th. Order number ***. I was told by a customer service rep that the NIV Coloring Bible was on back order and all back orders would arrive at Christian Books by Dec 19th and I would be first priority. I did get the three other Bibles but not the NIV Beautiful word coloring Bible. I thought I was priority as I received an e-mail confirmation that the back ordered NIV coloring Bible will arrive to my home on Dec 29th. It is Dec 31 and no Bible arrived and I learned that it was backordered again and will now not arrive until around January 19th 2019. (I just received an e-mail update to this). It appeared that at first I was priority because I got an e-mail confirmation that the Bible should arrive by December 29th, but now I am in line for yet another back order to arrive. I have been waiting until November 16th and find it unacceptable to be put on another back order list. I do not want my money back, This Bible is very important and it the very first Bible a 16 year old foster child will receive. I just want Christian Books to get this Bible to me ASAP and stop all the excuses and delays.

I think this is a wonderful company. Great customer service, fast shipping, and easy returns. You can trust this company! I have ordered from them for years.

This is an amazing company. They are quick to take care of any issues with an order and they always have very prompt shipping of in-stock items.

Christian Book is one of my favorite online stores. They have many many wonderful items from Bibles to gifts to learning supplies. They are amazing. When I did have a problem with a missing item, I emailed them and they quickly responded and mailed the item right out to me. I have ordered several times over the past few months! They have great sales also. I highly recommend this shop!!

I order multiple items and paid for the expedite delivery. I was supposed to get the items deliver on 6/15 and when I call the company they decided to jump my order and told me that I will get my order 4 days later than expected. I told the lady that I paid expedite and she said that they couldn't do nothing that if I want I can decline the delivery or she can send me a shipping label.
At that moment I understood that I made the worst decision of ordering with this company. If I can recommend you. do not purchase from this company. Your business is not important to them and their management don't care about you business. I even sent them an email to contact me to my personal email and I am still waiting for a respond. That tells you how important is for them.

I highly recommend Christian book distributors. They are truly a Christ centered company for all Christian products. Highly professional, friendly Christian representatives. I love this company and order from them all the time. Thanks CBD!!!

Bought product and never received it and I want my money back! $85.00

I purchased two items from this business the cost of each item 46.99 total 93.98 plus 11.28 shipping and handling and an additional 21.61 for taxes. I return the items and did not receive the amount for taxes nor the amount for shipping I paid for shipping to return the items

I love Christian Book Distributors! They have the best prices hands down on seemingly every product they carry. I have literally not seen anything on their site that someone else has for less. Shipping has always been quick too and I’ve never had any problems receiving my merchandise on time. There have been two times I’ve contacted their customer service about damaged/faulty products and getting a replacement has never been a hassle, both times they immediately shipped a new replacement product within a day or two of my mentioning the problem.

I placed an order on Tuesday, January 2, 2018 at 6:43 p.m. for the "NIV Journal the Word Bible, Large Print, Genuine Leather, Brown" (Stock #***) priced at $59.99 from ChristianBook.com. There is BOTH an authorization for the $59.99 amount as well as a COMPLETE transaction for the $59.99 amount ($59.99 + $59.99) on my *** account that was used to purchase this item.

I then realized that I wanted a different version and larger size of this product and decided to order from somewhere else. I contacted customer service at ChristianBook.com on Wednesday, January 3, 2018 at 4:21 p.m. both via email and over the phone to request that this order be cancelled. At that time, based on the order status shown on the website, as well as the order status stated to me over the phone, the item was "in-process[ing]" and had not been shipped. I was told that customer service had to contact the warehouse to REQUEST (not order) that the item be cancelled. I was also told that the warehouse had "24-48 hours to respond to the request." I continued to check the status of the order over the next 48 hours and the status still showed "in process." I repeatedly called customer service and asked that this order be cancelled. None of the employees I spoke with were helpful or in any rush to solve the problem. They just kept telling me that if the order could not be cancelled that I could return the item. However, their website states that the return/refund process can take up to 3 weeks.

I repeatedly requested via email and over the phone that this item be cancelled and not even shipped. I do not want to have to pay for postage to return the item, nor do I want to wait up to a month (3 weeks + at least another week for the item to even be shipped to me to return it). I called one final time on Friday, January 5, 2018 at 4:20 p.m. The "supervisor" I spoke with claimed that the time frame which the warehouse had to respond to the cancellation request had been extended ANOTHER 48 hours because they had supposedly been closed on Thursday, January 4, 2018.

Regardless of whether their business was actually closed one day does not justify the business continuing to delay cancelling the order and continuing to increase the probability that it will be shipped, that I will have to pay return shipping, and that the TWO charges for $59.99 on my account will stay there for most likely a MONTH for a product I no longer want/need and have requested to cancel NUMEROUS times. I want this order cancelled immediately and my payment method credited immediately for the complete transaction AMOUNT OF $59.99. I also want the authorization for the additional $59.99 removed if possible.