Christians Offering Definite Alterna

Brad Francis Chevrolet did attempt to sell [redacted] a new MalibuUnfortunately the financing did not go thruWe did have [redacted] sign a spot delivery form stating that the deal was contingent upon bank approvalWe were not able to secure the financing and called [redacted] to let him knowHe stated he had a relationship with [redacted] ***He was not able to secure the financing eitherThe allegations that we drove his car while it was here is not trueWe do not drive customer cars and in fact his vehicle never left the parking lot where it was parked when he attempted to trade it inAs far as the vehicle being over pricedThe Manufacturer sets the pricing on new vehicles--not the dealer

The vehicle was brought in on 10-14-sat for an oil change, When oil change was performed vehicle was pulled around to the front for customer pick upThe tech came to me and said the engine light just came on we talked to the customer and explained that my drivability tech would not be in until Monday We then tried to put her in a loaner for the weekend until we got to check it out, she would not leave the vehicleMonday morning customer brings the car in , my drivability tech puts the car on the rack and finds that by the oil filter their was a harness that was nicked screwing the oil filter cap onMy tech called the customer back to the car so we could show her the exhaust system that was modified with aftermarket mufflers and a cutting torch was used to get rid of brackets that were in the way and her front fascia and fender liners that was missing all the retainers we told her that it was probably due to running up on parking curbs and to take it back to marks casa where she purchased the car to look at her exhaust and front fasciaShe then said she would never take it back to marks casado not know why?? Then she said we did all of that here when the oil was changedit was a wire that was nicked on top of the engine nothing underneathshe also said we adjusted her hood wrong or it was not straightAll that was done an oil change and nicked a wire to the crank sensor which took minutes to repairThe car has had damage for quite sometimeIn summarizing---we did do a oil change and had to repair a wireWe did not do anything else to her car and actually showed her the other damages to the car while she was hereShe purchased the car at another dealer and obviously has issues with the other dealerWe have completed all that we are going to do for her

Complaint: [redacted] I am rejecting this response because: I have the odometer reading that I signed when I took my car to trade with milesWhen I received my car back my mileage reading was I took this photo right when I got into my car and the reason being is because I was told brad Francis has let there employees drive the vehicleswhen I got into my car is seemed like someone had been driving it, and before I got into my car the manager said that they were going to put gas in my car because of the inconvenience but when I had looked it was at the gas gauge is was only maybe about half a quarter of tank more then when I had took my car to tradei have proof from when I took my car into [redacted] with a detailed report showing nothing was wrong with my car at the time and after I took my car to get serviced there was other things wrong with my cari had my car for almost a year with no problems and I guarantee if I would of not took my challenger to that dealer it would still be in good conditionRegards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted] I am rejecting this response because: YesI am happy with what happenHoweverNot satisfiedSam is very respectful and when I went into shop the other day cause corvette was having other issues he introduced himself and said he ordered a master key fobI shook his hand and that was thatWhat makes me not satisfied is the fact of what I had to go through to get this key orderedI'm not saying Sam was aware of my situationButI let my sales guy know and my finance guy and manager of the store and still was told sorry you can't have a key by managerIt's not like word does not spread at a businessI have worked in one I know it doesI think its the fact of my age being that I was treated not like a year old buying a CorvetteBut I am not there to make friends and never in my life did I care about what others thinkBut anyway before I go to much into detail again I will stop hereLong story shortYes I am getting a new Master fobBut it still leaves me down to one keyI am left with a broken fob that works when it wants to and is glued so I can never change the batteryI asked Sam about getting a master key fob and a number key fob and he stated because its a used car he can not provide thatFunny part is the dealer keeps saying because it was a used carBut yet the price of the car they are still asking top dollar and yes I agreed to pay and signed line so that falls on meBut what I am saying is I don't think dealerships should get away with things like thisthere should be some kind of law or something that way a customer like myself does not have too waist there time with Revdex.com and go this routeWith respect towards Revdex.com I would be getting know where without them but you get my pointTo make this simple the Master key was ordered for the Corvette and left with a semi broken key fobI would be satisfied with the current master key fob ordered and just a key fob number as extra before this current one I have failsI'm paying for a 28k+ carIt's a $dollar partI don't need a call back from dealerIf next message states they will also order the standard key fob this way I have like the dealer issued factory Ill be happyIf this was your payment and your carYou would feel the same wayBut other than that the staff at Chevrolet have been friendly and politeCan't say the same for the Ford side though but that's a separate complaint if I find time to write that message to Revdex.comHave not experience Dodge yet to help customer's on that side Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

I spoke to Mrs [redacted] today and we are going to contact the credit bureaus and ask them to remove any negative late payments due to the payoff on the Dodge ChallengerI also agreed to give the [redacted] 's a good will check for $Mrs [redacted] will pick the check up todayI believe this complaint now has been resolved

Our service manager Todd H [redacted] has contacted the customer and invited him back in to offer the oil change for free of chargeWe also have asked the customer to let us know who in fact that he talked to so that we could address this internallyOur offer still stands and the customer replied that he will come in soon to take advantage of our offerWe feel that this complaint has now been resolved

We have contacted the customer and ordered the correct key fobThe customer was happyThis complaint is now resolved

We have now ordered the 2nd key for the customerHe states he is now happy

As an update on this complaint, Rick T***, the Sales Manager that began dealing with this after Tyler S*** moved to a different dealership has verified that both vehicle registration issues have been corrected and that both vehicles have been registeredThe payoff for the trade vehicle was
delivered to the bank but was just posted by them todayThere will be a difference in the payoff amount that will show on the account after the payoff posts and Rick has stated that the exact difference amount will be obtained in the morning and a check will be issued immediately for the final payoffWe are disappointed that this transaction did not process smoothly through the sales and titling officesIt is always our goal that our customers experience a seamless transition between vehicles when trading and are successful in most cases, however, this case is one of the few that due to the complexities of the vehicle titling and banking systems delays occurWe appreciate this customer's business and aplolgize that this transaction did not go the way it should haveOnce we obtain the exact small balance remaining tomorrow and close that account we will addressed this complaint

We contacted Ms*** and had her come in so that we could address her concernsShe wanted to cancel some things on her contract and we did that for herShe told us that she was satisfied with this resolutionWe feel that this complaint can now be closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me This is an internal issue for the dealer, and is not my concern Thank you for the offer for a free oil change I understand that you have some employee honesty issues, or laziness issues, both with the Chevy service area that said they don't service Toyota, (when Todd tells me that they do), and the Chrysler employee who told me that my fee is $for not buying the car from your dealership or having the letter for the oil change (when Todd says that they really do offer a service to the public and there is no preferred customer letter) If your employees were to know that you are giving me a free oil change because of these issues, I do not think I could then trust their work I don't want them to see my vehicle again I think I would be a fool to allow a disgruntled employee, or coworker of a friend who was fired because of me, to touch my car There are many local businesses where I can find good service and I do not mind paying full price for service that I can trust.Several years ago I had an oil change at a *** *** place in central California, then drove toward San Diego By the time that I reached Bakersfield for gas, I saw the smoke coming from my engine The service guy did not replace my oil cap I was quarts low and the engine compartment was a mess I replaced quarts and went to a truck stop, fed quarters into a truck car wash, and degreased my engine Then I called in a complaint to the *** *** place, (on *** ***, near the corner of ***, in Atwater, CA), explained the situation and the manager offered to reimburse me for the quarters I pushed into the truck wash, provided that I could produce a receipt A vending machine does not issue receipts The car never again passed smog and had to be scrapped I learn from past mistakes
Regards,
*** ***

Complaint: ***
I am rejecting this response because: a timely manner should not be over the day pay off agreementBecause of this taking this long, my husband's credit has been effected because of thisI do not believe the manner needs to be resolved just by finishing paying off the loanI really wanted my car back because of these hassles and low and behold it was soldSo credit hit on a car which is still in our name that we have no rights toAll the other hassles and issues we have had also do not warrant just an apology to resolve these issuesWe have yet to personally speak with brad francis and every time we ask, he is always busyWhen we received the title paperwork for the other car we bought in january, the paperwork is also wrongThe purchase price of the car and trade in value is wrong as wellMore mistakesApologies right now will not be good enough
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our service manager Todd H[redacted] has contacted the customer and invited him back in to offer the oil change for free of charge. We also have asked the customer to let us know who in fact that he talked to so that we could address this internally. Our offer still stands and the customer replied that he...

will come in soon to take advantage of our offer. We feel that this complaint has now been resolved.

We do not agree with the customer that his car was driven. Customer trade in keys are locked in a key trac system and his keys were secure.  We also do not accept responsibility for his car needing work. We do not allow customer trade ins to be driven. Unfortunately the customer was not approved for financing and that is why the customer is not happy.

I have referred this complaint to [redacted], since these are their requirements not ours.  Customer should be receiving a phone call from a representative from [redacted].

Brad Francis Chevrolet did attempt to sell [redacted] a new Malibu. Unfortunately the financing did not go thru. We did have [redacted] sign a spot delivery form stating that the deal was contingent upon bank approval. We were not able to secure the financing and called [redacted] to let him know. He...

stated he had a relationship with [redacted]. He was not able to secure the financing either. The allegations that we drove his car while it was here is not true. We do not drive customer cars and in fact his vehicle never left the parking lot where it was parked when he attempted to trade it in. As far as the vehicle being over priced. The Manufacturer sets the pricing on new vehicles--not the dealer.

I spoke to Mrs. [redacted] today and we are going to contact the credit bureaus and ask them to remove any negative late payments due to the payoff on the Dodge Challenger. I also agreed to give the [redacted]'s a good will check for $500.00. Mrs. [redacted] will pick the check up today. I believe this complaint now has been resolved.

They bought this car at a tent sale in April, they put close to 6000 miles on it before the ac compressor went out a couple of weeks ago.   At the time of purchase I had Daimon and Chester try to get them off this car and sell them something with less miles and some warranty knowing their...

credit and financial situation….we explained to them that this car is expensive to maintain and would have no warranty at all past the 15 days and 500 miles power train mandated by the state….they refused to look at anything else besides that car. We have offered them to cover 25% of the cost to the repairs as a courtesy, but they have declined to accept. [redacted] husband has admitted on the phone that we tried to sell them other vehicles that had warranty coverage and or were eligible to have a service contract added to them, but his refused and insisted on buying that specific vehicle fully knowing that they would be 100% responsible for any repairs past the 500 miles and 15 days power train mandated by the state.  They have been unpleasant to deal with, the vehicle is drivable and there was no need to get it towed here…..

We contacted the customer and resolved the complaint by giving them the TV. This matter has not been resolved.