Christie Lodge Owner's Association

We have reviewed the [redacted] 's complaints as stated in their request for a full refund Please make note that they purchased "real property"--timeshare and signed off on the contract accordingly (see attached) They agreed to pay the mortgage and maintenance fees The Christie Lodge only collects the semi-annual maintenance fees that are currently in arrears The mortgage and initial complaints of purchase need to be addressed to another company [redacted] [redacted] ** [redacted] [redacted] services the loan and would be the ones to request a refund from The Christie Lodge is the second lien holder and can not help resolve their initial complaints.We are here to help direct and coordinate the details if needed.Thank You!Lisa H***Owner Services Manager [redacted]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me.Please note, we will be contacting [redacted] at [redacted] immediately with all information up until this pointIf there is any other sort of misunderstanding, we will bring it to your attentionThank you for clarifying everything for us Regards, [redacted]

December 11, 2014Case #ID ***
R*** * *** ***
Christie Lodge Owner’s Association, Inc(wrong party listed in the complaint)
The Christie Lodge Owner’s Association, Incshows that *** *** and *** *** were sold a timeshare property by *** *** at
Christie Lodge in Sedona, AZ which is public record as of 8/21/ The complaint addressed on December 1st, with an ID of *** should be addressed to the selling real estate broker, *** *** at Christie Lodge, LLC.The complaint is in regards to the third party broker that transacted the ***’s purchase We are happy to report that the third party (*** *** at Christie Lodge, LLC) and the complainant (***’s) spoke on Monday December 9, and have resolved the issue
We made note in our system of record that *** *** at Christie Lodge, LLC shall issue a refund to the ***’s credit card and will send out documentation to deed the property back to the Christie Lodge Owner’s Association, Inc The Association does not have a time line for completion as of this date; however, complaint resolution is in process with the partiesPlease remove the complaint registered to the Christie Lodge Owners Association Inc

We have reviewed the ***'s complaints as stated in their request for a full refund. Please make note that they purchased "real property"--timeshare and signed off on the contract accordingly (see attached). They agreed to pay the mortgage and maintenance fees. The Christie
Lodge only collects the semi-annual maintenance fees that are currently in arrears. The mortgage and initial complaints of purchase need to be addressed to another company *** ***
*** * *** ***
*** ** ***
*** *** *** services the loan and would be the ones to request a refund from. The Christie Lodge is the second lien holder and can not help resolve their initial complaints.We are here to help direct and coordinate the details if needed.Thank You!Lisa H***Owner Services Manager***

Thank You for your response and we would be happy to help clarify your concerns.*** *** at Christie Lodge is the third party which was contracted to sell inventory on behalf of the Christie Lodge as Christie Lodge does not have a real estate license to sell per the Colorado Real Estate Board of Directors. We show that you purchased at the *** *** site (not on site at the Christie Lodge) with an LLC; *** *** at the Christie Lodge, LLC. *** is not the same as *** *** *** ***, therefore; an employee that sold this to you was a staff member of *** ***; a 3rd party. We show that you have a mortgage with *** *** and they typically set up at the time of purchase to take the payment out monthly directly from your account. The Christie Lodge only manages the property you purchased and those maintenance fees (as referenced in your attachment via the letter from Christie Lodge) are to be paid semi-annually January and July of each year. Christie Lodge received a call on Feb 21, presumed from *** *** stating that he had sent the semi-annual fee December 2016. We had not received it as of yet and started to research the monies as you claimed the check had been cashed. The monies were sent to your mortgage and applied to your mortgage payment with *** *** (aka *** ***). *** *** refunded the maintenance fee payment and sent it to the Christie Lodge and was payment was posted to your Christie Lodge account May 2, for your January payment. This engagement makes note that you are aware of two companies and have made payments to two separate companies. The Christie Lodge is not displacing blame onto any other company but rather stating the facts of your mortgage versus your maintenance fees and the primary lien holder is *** *** aka *** *** at Christie LodgeLLC. The purchase monies; down payment and mortgage are collected by *** *** not Christie Lodge therefore you would need to contact them if you are requesting a refund. We have attached a copy of the Deed of Trust recorded in Eagle County evidencing your notarized signatures making the public record that you owe monies for the timeshare and to whom your mortgage is due to

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.Please note, we will be contacting *** at *** immediately with all information up until this pointIf there is any other sort of misunderstanding, we will bring it to your attentionThank you for clarifying everything for us.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:We are in need of a very clear explanation right now as to who this *** *** isWe purchased our timeshare AT Christie LodgeWe worked with a CHRISTIE LODGE employeeWe have a warranty deed that states Christie Lodge is our GrantorOur billing statements come from Christie LodgeWe have not received anything from a *** *** and can find no connection of the two companiesWe need an immediate explanation as to what in the world is going on because this is just too crazy! We have attached our warranty deed along with a bill coming directly from Christie LodgeWe want to know where Christie Lodge gets off passing the blame onto someone elseWhat does it mean that *** services the loan? We have no bill from *** ***We are totally confused and need extensive clarification on what is going on.
Regards,
*** ***

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December 11, 2014 Case #ID *** *** & *** *** Christie Lodge Owner's Association, Inc(wrong party listed in the complaint) The Christie Lodge Owner's Association, Incshows that *** and *** *** were sold a timeshare property by *** *** at Christie Lodge in Sedona, AZ which is public record as of 7/24/The complaint addressed on December 1st, with an ID of *** should be.addressed to the selling real estate broker, *** *** at Christie Lodge, LLC. The complaint is in regards to the third party broker that transacted the ***'s purchaseWe are happy to report that the third party (*** *** at Christie Lodge, LLC) and the complainant (***'s) spoke on Monday December 9, and have resolved the issue. We made note in our system of record that *** *** at Christie Lodge, LLC shall issue a refund to the ***'s credit card and will send out documentation to deed the property back to the Christie Lodge Owner's Association, IncThe Association does not have a time line for completion as of this date; however, complaint resolution is in process with the parties. Please remove the complaint registered to the Christie Lodge Owners Association Inc

Complaint: ***I am rejecting this response because: We have a temporay agreement, but until they act I will not release my claimThey told me it would take a week or so to work up the paper work, once I receive this I will drop my claimThis has been ongoing for months, when it's done and complete, I will be more then happy to release themIt only took phones calls, or emails and a complaint with you and the Arizona Real Estate board to get them to answer meWhen all is done I will do my partRegards,*** ***