Christina Cosmetics Reviews (%countItem)
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Christina Cosmetics Rating
Description: COSMETIC SALES
Address: 3435 E Thousand Oaks Blvd Unit 3397, Westlake Village, California, United States, 91359-7917
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I cant reach a person on the advertised online company phone number to cancel my subscription. Im out of work due to covid19 cant afford to keep monthly subscription.
Hi S, We completely understand. Give us a call when you would like for us to start shipping again. You can reinstate online too when ready at CCosmetics.com/Customize. Stay safe!
All the best,
C
When I realized I had been set up for auto-renewal, I called Christina Cosmetics and spoke to a person and canceled my account. They have attempted to debit my account 2 times, costing me $50 in overdraft fees.
The TV infomercial does advertise our cosmetics kit comes with a 60 day subscription. In case customers miss this we put in online, on the phone ordering message, on the checkout page, and in the Terms of Service before we ever take any credit card information. We follow up with full disclosure on the customer packing slip in two short paragraphs including how to cancel or customize shipments.
This customers first and only subscription order was delivered on January 16, 2020. She called to cancel the next day on January 17, 2020. She had the option to return the shipment for a refund, but chose to keep it. There have been no further attempts to debit her account for any reason. Once an account is canceled, it is canceled.
Thank you,
Christina Cosmetics
I have tried for several to contact them to cancel my product they never will answer the phone or return your call if you leave a message. The only way I can quit getting the product is to cancel my credit card with a $25 charge because you're sorry business
Dear C,
I can see you spoke with a represtative today and canceled your account. We are very effecient about returning calls in a timely manner. In reviewing the notes I see we did an online customization for you for every six months, and a call was returned on July 3, 2019. The note on July 3 states there was no voicemail set up on your phone. I'm happy you are all set now.
Thank you for your business, we greatly appreciate it!
C
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13824924, and find that this resolution is satisfactory to me.
Regards,
C
The product itself is nothing special, but what upsets me more is the fact that I keep getting charged and sent more without my authorization. They give you a number to call and leave a message, and the calls are ignored. I guess the only way to stop this is to cancel your credit cards. Never again would I buy this product.
PLACED A ONE TIME ORDER WITH CHRISTINA COSMETICS IN DECEMBER 2017 FOR $30.89. IN JANUARY 2018 ON HE 8TH, THIS COMPANY CHARGED MY CC AGAIN FOR $19.95 WITH OUT MY AUTHORIZATION.
IT IS IMPOSSIBLE TO CONTACT THE COMPANY TO ASK WHY THE 2ND CHARGE. JUDGING FROM MANY COMPLAINTS ON LINE, I DISCOVERED THAT I AM NOT THE ONLY CONSUMER WITH A PROBLEM WITH COMPANY.
I WANT THEM TO REFUND ME THE $19.95 AND DO NOT CHARGE MY CC FOR FUTURE ORDERS. AT NO TIME DOI AUTHORIZE RECURRING CHARGES IN ANYTHING.
THANKS!
January 9, 2018
Dear R:
Our TV offer is 3 payments of $19.95. If you are one of the first 500 callers we will drop one full payment. Therefore, your order, which you placed through the 800 number on the TV infomercial, was only two payments of $19.95 plus $7.95 shipping and $2.99 sales tax because you live in California. The shipping and tax is included in the first installment, and thirty days later the remaining $19.95 is debited. Your card was debited for exactly what we offer on TV, and we included a payment reminder on the packing slip with your first shipment.
It is very easy to contact us M-F from 9-4 PST. Our offices are also in California. If we are busy on the phones all customer calls are returned in the order they are received. Usually within a few hours, but no more than 1-2 business days. Our customer service number is located on the back of your compact and also by clicking on the customer service link on our website. I will include it for you here as well if you have any further questions: .
Thank you,
Christina Cosmetics
Complaint: 12602699
I am rejecting this response because: I have tried the website which keeps asking for new order info and the number called is a never ending hold. Just cancel because I did not want monthly makeup mailed and I told S from your customer service department when she called back in mid December.when she called me to obtain my physical address!
Regards,
R
Dear R:
Firstly, I want to say that we greatly appreciate your business and apologize for any misunderstanding you may have had with the payments. We know there are many cosmetic choices available and are thrilled that you choose to try our makeup! With regard to rejecting our response, please allow me to clarify the overview of your original Revdex.com complaint: The complaint was regarding a misunderstanding about the second payment of $19.95. Our response outlined the TV offer is two payments of $19.95 plus shipping and California sales tax.
So that I could better understand what took place on the call on December 12, 2017 I listened to the recorded call with our customer service representative. We placed a call to you because the PO Box you use for shipping was flagged. You returned our call twice. The first call was after hours on December 11 and the duration of the call was 17 seconds. You called back again the next day on December 12 and spoke directly with a CSR for 4.5 minutes. You and the CSR updated your billing address associated with the credit card used. You did mention to the CSR that you did not want a subscription and she suggested that you wait to try the makeup first to see if you like it, and then give us a call. You said, "Ok, that sounds good." She then confirmed again which address you wanted us to ship your order to and the call was ended.
I will cancel any future shipments. Again, we thank you for your business!
Sincerely,
Christina Cosmetics
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12602699, and find that this resolution is satisfactory to me in terms of cancellation.
However, I want to point out that I DID tell Stephanie that I did not want any monthly subscription and she said that I should at least try the product. You failed to mention this in your response.
As long as you cancel what you claim I subscribed to monthly, I am satisfied.
Regards,
R