Christone Enterprises Inc.

Christone Enterprises regrets that you were not able to find a property in the two weeks we were working with you You formally requested a refund late in the afternoon on Friday, June 16th Our accounting department processed the refund on Monday, June 19th The manner in which
the application fee was paid required three days to process and Paypal does not provide a unique refund confirmation number The application fee was refunded, despite our office policy that it is not refundable under any circumstance as is stated on the application

Initial Business Response /* (1000, 10, 2015/10/30) */
***Document Attached***
The security deposit was reconciled once we received any all invoices from the owner of the homeI have attached this documentThe tenant was not charged for anything outside of their responsibility

Initial Business Response /* (1000, 12, 2016/01/22) */
The tenants paid a security deposit of $and a pet deposit of $These tenant left the property in poor shapeThe carpet was replaced in one room because the dog urine smell would not come out after multiple cleanings and
micro-organism treatmentsThe home had to be professionally cleaned throughoutWe provide all of our tenants a list of what is expected of them when they vacate, and unfortunately this list was not executed to the cleaning standards we expectThe pool was not taken care of properly as required in the lease agreementThe yard was very overgrownThe tenants were given the opportunity to have the yard maintenance completed on their own but did not execute this prior to turning the home back over to our agencyWhen going over the paperwork I did find an accounting error on our endThe $pet deposit was not int he beginning balance for the security depositTherefore the tenants now owe $instead of the original amount of $The owner of the home was present for the walk through and our agency was directed to have all of the repairs completedWe contacted the owner for consideration and they are not willing to give any consideration not he money owed at this timeOur agency will accept payments towards the balanceWe offer many flexible and affordable payment arrangements
Thank you

Initial Business Response /* (1000, 10, 2015/09/10) */
The tenant smoked in the home causing damage. The home is in need of new paint and extensive carpet cleaning. The owner of the home took over management and we no longer manage the home. The owner will be submitting invoices for the damage...

repairs and at that time the security deposit will be reconciled. Our lease agreement prohibits smoking in the home. The tenants were in violation of the lease by disregarding this provision. If the tenants would have followed the guidelines in the lease agreement I believe the reconciliation would have been completed in a more timely manner.

Complaint: [redacted]
I am rejecting this response because:
The way we were talked to was completely unprofessional and the person should be reprimanded, at the least.  We had previously called to ask for a refund and when that didn't happen, we were told that the lady didn't know exactly what to do because she had both mine and my husbands name.  I thought it would be pretty obvious to use the name on the card/PayPal account to which the refund should be returned.  Also, we asked for help to be sure that we were located near a certain area, and they stated they couldn't help us with that because they didn't know the area where the schools (etc.) were located. I will add that if someone is moving to the area and you need or want help that will be handled in both a nice and professional manner, do not choose this company.  
Sincerely,
[redacted]

This response is being provided by the owner of Christone Enterprises.  [redacted]’s complaints as reported to the Revdex.com are invalid and are an attempt to extort more goodwill from Christone Enterprises.  Our agency completed turnover work on the property after the last...

tenants vacated.  [redacted] saw the property prior to applying and there was no mis-representation on our agency’s behalf.  The property had been cleaned and proper turnover work completed.  If [redacted] did not like the condition of the property when he viewed it then he should not have applied for it. [redacted]’s accusations of racism are shameful and outrageous.  To imply that our company mandated an additional amount for his deposit because his family is biracial is the reason there are so many racial issues in this country right now.  [redacted], you are the problem.  You have never met me, how do you know I’m not black or that I’m not married to a black woman?  We have a black man on our maintenance department and enjoy a 28-year long history of employing minorities in our company.  Clear your heart and mind of hatred and stop pulling the race card to bully people out of what you want.  You were fortunate to get approved with an additional deposit given your application credit status and instead of being appreciative that we gave you a chance you turn and bully to get what you want. To come back now, EIGHT MONTHS after moving in to file a Revdex.com complaint borders on coercion.  He contacted us and reported several items that needed to be addressed.  The owner did not approve anything requested, including the window in his daughter’s bedroom that had been broken by a tree branch during a storm.  We directed our maintenance staff to replace the window AT OUR COMPANY’S EXPENSE as a courtesy to him as well as other work he requested.  CHRISTONE ENTERPRISES PAID TO FIX HIS COMPLAINTS on our own goodwill because the owner would not fix them.  [redacted] knew our hands were tied and he knew our company paid for the repairs.  After they were completed, we heard nothing back about any more repairs.  On May 10, 2016, [redacted] emailed us asking for half of his security deposit back and a significant reduction in rent.  We cannot approve this request based on his qualifications at time of approval.  Then on June 8, 2016, [redacted] sent another email informing our agency that he would be receiving assistance in order to pay his July rent.  As such, the owner is absolutely not in any position to remit portion of his deposit back or lower the rent and mentioned it is now clear as to why he requested it in the first place.  If [redacted] is unhappy with the house, can move instead of bullying our company.  If he breaks his lease agreement the owner may direct our agency to take this before a judge and [redacted] can spend considerable money on an attorney and explain his position so that justice may decide what is fair.  What is NOT fair is for our company to work hard getting [redacted] approved based on his qualifications and then receive repairs at our company’s goodwill and expense and then try to extort more of what he wants from our company by filing an unfounded Revdex.com complaint and accusing us of racism.  This behavior is shameful and our agency will remain steadfast in our position of upholding the lease terms in order to protect ALL parties concerned.

Initial Business Response /* (1000, 7, 2015/09/09) */
Our agency took over management on July 28th. Upon my first visit to the home, the lawn was very over grown and the home needed a general cleaning. The owner assured me that her son would be taking care of the yard and had asked I get an...

estimate to have the home cleaned. I received the estimate to have the home cleaned and gave this price to the owner. The owner approved the cleaning. Our agency received approval to have the home cleaned on August 5th. Our cleaners arrived to the home on August 7th to discover the water was not on. In order for us to have the home cleaned we needed to have the water turned on. We also had the power switched to our name, this is standard practice. The water takes some time to get turned on in the city. We had to apply for a temporary permit and also wait for the Illinois American Water to schedule this. Shortly after the water was turned on the owner sent me an email on August 17th letting me know that Cecil Management would be coming to our office to pick keys up. When the gentlemen arrived from Cecil Management I asked how many keys he needed. He said he just needed one key to take a look at the home. He said he would be in touch if they were going to assume management. I have not heard back from him to this date. During our short course of management we showed the home several times and I have email documentation to show the correspondence with the owner. I would also like to add the owner emailed me on August 11th stating that she was in the process of a loan modification and that there was a chance she would have to give the home back to the bank. I would like to remind you that when we assumed management on July 28th and she did not disclose this information to our agency. This was pure negligence on her part. Our agency took the neccesary steps to get the home rented in good faith that the home was in good financial standing.

Initial Business Response /* (1000, 14, 2015/09/10) */
Christone is not charging the tenant for anything, that is the landlord of the property. The landlord is the one who replaced the carpet, not Christone. This complaint should be against the landlord of this property.
Final Business...

Response /* (1000, 45, 2015/11/03) */
Our contract clearly states on the first page, in the first paragraph and in the first sentence of our lease agreement that Christone Enterprises, Inc. is the agent of the lessor. I have attached both lease agreements that the tenant signed. We are unable to release the owner information. The lessee does make all payments to our agency, however these funds are transferred monthly to the owner of the home (lessor). The security deposit was also paid to Christone and was held in an escrow account until the tenant vacated. When the tenant vacated the home, it was thoroughly inspected and the deposit was reconciled. As you can see in the pictures I have attached, there are quite a few issues. You will find the red stained vinyl floor in front of the refrigerator. You will find a very dark splatter all in the master bedroom and you will also find red stains on the living room carpet. These items were addressed with the property owner. This is standard practice of our agency per our management contract with the property owner. If our agency did not report accurate finding of their homes this would prove our agency to be negligent. Our agency was unable to remove the stains by cleaning of the carpet, therefore it was replaced and the tenant was charge a pro-rated amount. The owner chose to have the carpet replaced. Anything beyond normal wear and tear is the tenants responsibility and will be held from the security deposit.

The utilities were handled appropriately and the tenants even paid ALL of August's utilities even though they moved in on August 8/8.  The tenants moved in and signed the lease all in one day.  Due to these time constraints, they did not have the required time to travel all the way to the...

City of Mascoutah and then return back to O'Fallon.  As such, our agency extended a good faith courtesy to the tenants and provided them keys with the understanding they would email their account numbers to us.  The tenants subsequently went to the City of Mascoutah and took care of the utilities and have paid all amounts due.    Our agency had only one showing scheduled and in regard to the complainant’s claim that there was no communication for one week, [redacted] spoke to the owner on a Monday, [redacted] spoke to her on Tuesday and [redacted] left a voicemail with no return call on a Thursday and called her again on a Monday morning and, at that time, actually spoke to the complainant.  Complainant also claims the tenant reported that we did not communicate back with them but [redacted] has been in constant contact with the tenant and we've never heard any reports of communication issues from them.     The day the tenants moved in, they called [redacted] requesting paint be completed and asked if the carpets were professionally cleaned.  Because the complainant had her own handyman complete work, we emailed pictures of the paint and asked if the carpets had been cleaned.  The complainant reported to us that she then called the handyman and fired him for not completing the work and blamed us for having to fire him because he did indeed clean the carpets and there were only two spots the tenants were complaining about.  We communicated to the complainant multiple concerns the tenants expressed to us and then complainant contacted the tenant herself, which then complicated the situation.  Complainant accused us of saying the carpets weren't cleaned but in an email, [redacted] asked complainant if they had been and she took it as the handyman did not complete the work that he was paid to do.

Initial Business Response /* (1000, 14, 2015/07/21) */
7/15/2015:
Our agency does not deliberately ignore any phone calls. We are a busy office but we have a 24 hour response policy in place. Our agency did a walk through and did not see anything wrong with the door. The owners of the home...

also did a walk through of the home when they moved back in. They came to our office and addressed many outstanding items and the door was not included in this list. Unfortunately, we no longer manage the home and the tenants security deposit was exhausted. Therefore we are not in a position to repair the door. The yard was addressed with the owners the day the tenants moved out. The owners received two options to repair the yard. The owners notified our office of the option they would like done. The money was withheld from the tenants security deposit. The lawn company was to arrange an appointment with the [redacted]'s as they had taken possession of the home. The owner has acknowledged that the yard work has been completed.