Christone Enterprises

Initial Business Response / [redacted] (1000, 10, 2015/09/10) */ The tenant smoked in the home causing damageThe home is in need of new paint and extensive carpet cleaningThe owner of the home took over management and we no longer manage the homeThe owner will be submitting invoices for the damage repairs and at that time the security deposit will be reconciledOur lease agreement prohibits smoking in the homeThe tenants were in violation of the lease by disregarding this provisionIf the tenants would have followed the guidelines in the lease agreement I believe the reconciliation would have been completed in a more timely manner

Initial Business Response / [redacted] (1000, 14, 2015/09/10) */ Christone is not charging the tenant for anything, that is the landlord of the propertyThe landlord is the one who replaced the carpet, not ChristoneThis complaint should be against the landlord of this property Final Business Response / [redacted] (1000, 45, 2015/11/03) */ Our contract clearly states on the first page, in the first paragraph and in the first sentence of our lease agreement that Christone Enterprises, Incis the agent of the lessorI have attached both lease agreements that the tenant signedWe are unable to release the owner informationThe lessee does make all payments to our agency, however these funds are transferred monthly to the owner of the home (lessor)The security deposit was also paid to Christone and was held in an escrow account until the tenant vacatedWhen the tenant vacated the home, it was thoroughly inspected and the deposit was reconciledAs you can see in the pictures I have attached, there are quite a few issuesYou will find the red stained vinyl floor in front of the refrigeratorYou will find a very dark splatter all in the master bedroom and you will also find red stains on the living room carpetThese items were addressed with the property ownerThis is standard practice of our agency per our management contract with the property ownerIf our agency did not report accurate finding of their homes this would prove our agency to be negligentOur agency was unable to remove the stains by cleaning of the carpet, therefore it was replaced and the tenant was charge a pro-rated amountThe owner chose to have the carpet replacedAnything beyond wear and tear is the tenants responsibility and will be held from the security deposit

Initial Business Response / [redacted] (1000, 14, 2015/07/21) */ 7/15/2015: Our agency does not deliberately ignore any phone callsWe are a busy office but we have a hour response policy in placeOur agency did a walk through and did not see anything wrong with the doorThe owners of the home also did a walk through of the home when they moved back inThey came to our office and addressed many outstanding items and the door was not included in this listUnfortunately, we no longer manage the home and the tenants security deposit was exhaustedTherefore we are not in a position to repair the doorThe yard was addressed with the owners the day the tenants moved outThe owners received two options to repair the yardThe owners notified our office of the option they would like doneThe money was withheld from the tenants security depositThe lawn company was to arrange an appointment with the ***'s as they had taken possession of the homeThe owner has acknowledged that the yard work has been completed

The utilities were handled appropriately and the tenants even paid ALL of August's utilities even though they moved in on August 8/ The tenants moved in and signed the lease all in one day Due to these time constraints, they did not have the required time to travel all the way to the City of Mascoutah and then return back to O'Fallon As such, our agency extended a good faith courtesy to the tenants and provided them keys with the understanding they would email their account numbers to us The tenants subsequently went to the City of Mascoutah and took care of the utilities and have paid all amounts due Our agency had only one showing scheduled and in regard to the complainant’s claim that there was no communication for one week, [redacted] spoke to the owner on a Monday, [redacted] spoke to her on Tuesday and [redacted] left a voicemail with no return call on a Thursday and called her again on a Monday morning and, at that time, actually spoke to the complainant Complainant also claims the tenant reported that we did not communicate back with them but [redacted] has been in constant contact with the tenant and we've never heard any reports of communication issues from them The day the tenants moved in, they called [redacted] requesting paint be completed and asked if the carpets were professionally cleaned Because the complainant had her own handyman complete work, we emailed pictures of the paint and asked if the carpets had been cleaned The complainant reported to us that she then called the handyman and fired him for not completing the work and blamed us for having to fire him because he did indeed clean the carpets and there were only two spots the tenants were complaining about We communicated to the complainant multiple concerns the tenants expressed to us and then complainant contacted the tenant herself, which then complicated the situation Complainant accused us of saying the carpets weren't cleaned but in an email, [redacted] asked complainant if they had been and she took it as the handyman did not complete the work that he was paid to do

This response is being provided by the owner of Christone Enterprises [redacted] ***’s complaints as reported to the Revdex.com are invalid and are an attempt to extort more goodwill from Christone Enterprises Our agency completed turnover work on the property after the last tenants vacated [redacted] saw the property prior to applying and there was no mis-representation on our agency’s behalf The property had been cleaned and proper turnover work completed If [redacted] did not like the condition of the property when he viewed it then he should not have applied for it [redacted] ***’s accusations of racism are shameful and outrageous To imply that our company mandated an additional amount for his deposit because his family is biracial is the reason there are so many racial issues in this country right now [redacted] , you are the problem You have never met me, how do you know I’m not black or that I’m not married to a black woman? We have a black man on our maintenance department and enjoy a 28-year long history of employing minorities in our company Clear your heart and mind of hatred and stop pulling the race card to bully people out of what you want You were fortunate to get approved with an additional deposit given your application credit status and instead of being appreciative that we gave you a chance you turn and bully to get what you wantTo come back now, EIGHT MONTHS after moving in to file a Revdex.com complaint borders on coercion He contacted us and reported several items that needed to be addressed The owner did not approve anything requested, including the window in his daughter’s bedroom that had been broken by a tree branch during a storm We directed our maintenance staff to replace the window AT OUR COMPANY’S EXPENSE as a courtesy to him as well as other work he requested CHRISTONE ENTERPRISES PAID TO FIX HIS COMPLAINTS on our own goodwill because the owner would not fix them [redacted] knew our hands were tied and he knew our company paid for the repairs After they were completed, we heard nothing back about any more repairs On May 10, 2016, [redacted] emailed us asking for half of his security deposit back and a significant reduction in rent We cannot approve this request based on his qualifications at time of approval Then on June 8, 2016, [redacted] sent another email informing our agency that he would be receiving assistance in order to pay his July rent As such, the owner is absolutely not in any position to remit portion of his deposit back or lower the rent and mentioned it is now clear as to why he requested it in the first place If [redacted] is unhappy with the house, can move instead of bullying our company If he breaks his lease agreement the owner may direct our agency to take this before a judge and [redacted] can spend considerable money on an attorney and explain his position so that justice may decide what is fair What is NOT fair is for our company to work hard getting [redacted] approved based on his qualifications and then receive repairs at our company’s goodwill and expense and then try to extort more of what he wants from our company by filing an unfounded Revdex.com complaint and accusing us of racism This behavior is shameful and our agency will remain steadfast in our position of upholding the lease terms in order to protect ALL parties concerned