Christopher M. Mule, D.D.S., Inc.

All work performed in the original contracts were
performed and paid for in full by the home owner as explained the day I
collected the final paymentDuring the recourse of daily work, we encountered home owners home done remodel projectsThis was many areas that needed attention
that
are
were incorrectly according to industry remodeling minimum
standardsThe many extra's
were brought to their attention and agreed to by the home
owners to do the necessary repairs, they were very happy to have this work
corrected, as it was a total MESSDiscovered more of
as we uncovered walls, flooring, electric, plumbing and
structural problems that needed attentionThey agreed to have extra's repaired
on a time and material basisSome of the extra issues were wall structure
taken apart and left in a dangerous situation, plumbing
done not to code causing drainage problems,
electrical wiring illegal to code and safety hazard, ventilation for the kitchen
& bathroom not done causing roof rot
& black mold, drywall holes and halfway patches and walls 1/done almost with no intention to correct it,
flooring & cabinetry
in the kitchen unstable and put together in make shift
mannerAll these are extra's and would be given amounts after the work was
performed and after the original contracts were paid in fullThere was an
adjustment on electrical deposit that was not included in the final because it
was not in the original
bid or with the original contracts, but was taken care of
and deducted
The homeowner contacted me shortly after the final
payment on all original contracts were paid in full
I wasn't completed with my review of the her file and the
extra's along with the Electrical yet which takes a week or so to doI review
the work with the crews and wait for their billing to verify extra work &
costs
The home owner was upset with the extra cost they had
forgotten about and claimed to me that what we did according to her expertise
in construction was to
expensive for them to payI showed to them one of my company
invoices from my drywall contractor to
show what my billing was at cost....then I sent them my bill for work Kitchen Krafters performed for drywall
, she claimed it was to expensive and would not be paying for that workThis
was about what she said for everything as an extra, unlike what her husband had
to say, to me in person
A few things she had done that were out of line and very
destructive, she Mrs *** tried taking back plumbing supplies to my supplier on
my account and tried getting cash back for herselfThe Managers and staff
explained to her she cannot return items for Kitchen krafters, only Kitchen
Krafters can, she ranted and raved, called them liars and thieves and said she
will get her money back one way or anotherShe then tried contacting my
drywall sub-contractor was asking about
my business account and what charges to her address was in my private business
recordsThey called me very shocked and told me, they told her she cannot come to them and inquire
about a Kitchen Krafters private business information
She then went on to say in an email to me some personal
information about how she was viewed as a "SAINT" to ask
anybody who knows her? I asked her to leave the Sainthood and personal
personality issues out of this
I gave her the final extra invoices only after the work
was completed because I could not until we were done and all hours &
materials were accounted forShe claims I did this because she was asking for
money back for work she believes was too expensive or things she claims were
missed during accounting, not the truthWe set costs & charges for all
work and materials as a standard on all Kitchen Krafters remodels being the
same for all its clients and never has or will overcharge for any work or
materialsSome extra's cannot be billed prior to work needed at that time, some work is best as a time and materials only
and is best stated that way directly to the home owners at that time work is in
need to continue due to time constraints
At this point this
Matter is now with my Attorney, he is reviewing the letter, her claim and my
invoices for extra work Kitchen Krafters has performed and will be acting as my
legal counselHe is drafting the paper work to correct this legal matter via
Waukesha County Courts
I cannot bring any documents or amounts into
this explanation for legal reasons
Thank you
*** ***
Kitchen Krafters
Brookfield, WI
###-###-####

Business states they are dropping the issue at this pointThere will not be a refund

? I am rejecting this response because: the fee to charge the excess off our property was if it was not taken to our neighbors homeWe knew there would be small fee to transport it there which is not issueThey issue was the increase in the grading feeWhen questioning the fee the owner of the business then got out of his truck got in his face and proceeded to scream, swear, and threatenYes it was paid in full because was on the phone listening to my husband be screamed at how "he fking hates people like us, and how he will never do another fking driveway on our street, just pay your fking bill or I will rip this the fk off right now"So yes after 8-minutes of listening to this I told my husband to just pay him as he was getting more and more agitated and I did not want it to escalate any furtherMy husband and I both tried to reach out to Jessica to discuss this calmly and had received no responseYes my husband works overnights and told the gentleman he was going to go in to try to sleep before picking up our children.?

The customer was quoted $for a driveway install and $250/ld for any material hauled offsite? The customer had stated that he had trouble with the water pooling up in his driveway - we then stated we can correct the issue, but the driveway grade will need to be taken down? The exact
charge was unknown because we didn't know how much material was going to be removed to correct the issue? The total amount of material removed and hauled offsite to the neighbors (at the customers request) was approximately ton? Our trucks haul ton at the most? Thus over two loads of material were hauled offsite and the additional charge that again was discussed prior to the job completion and stated on the quote? Once the job was complete the owner waited over an hour for the customer to answer the door - he only then stated he had a problem with the additional charge - wasn't going to pay it - then offered to pay half - then paid all of it? The quote that clearly sates the extra charge is attached as well completed job picturesIf there are any questions please feel free to contact me directlyThanks! Jessica?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Our complaint stands as originally submitted.  We are submitting copies of four documents.  We are willing to submit all documents if you need more information.  [redacted]’s response to you includes false statements.  [redacted]’s contract states that any extra cost would be done only by written order.  Now he says extras are amounts given after the work is done and original contract is paid in full.  He stated my husband agreed verbally to extra costs.  My husband is hard of hearing and said he would not agree verbally without verifying figures he may not hear correctly.  All correspondence is typed by me but has been written with my husband and any visits to buy or return supplies were done together.  We agree there were two extra costs that were authorized to be done and we are willing to pay for them although [redacted] did not take time to put them in writing as he should have done.  The following is a list of corrections to [redacted]’s statements. 1.      [redacted] gave us a verbal quote of $100 to fix a wall by the refrigerator which was cut back to accommodate a bigger refrigerator and $200 to fix drywall by basement stairs, a kitchen wall by stove due to tile being removed to replace with new tile and toilet paper holder and bathtub removed for replacement.  These prices are in the invoice which we paid in full.  The other approved extra was to fix some electrical wiring for $450 which we agreed to pay.  These two items do not qualify as a mess as there were no drainage problems, roof rot and black mold, halfway patches or unstable flooring and cabinetry. There are no charges for these items on the invoices so they are not in dispute.  The kitchen cabinets were replaced to update appearance and the bathroom floor was replaced because the new bathtub was a different size.  This work was paid for and is not in dispute.  He said the frame in stairwell was structurally unsafe but it was not.  An opening was made to install a bath tub and we have a permit stating that it was repaired and up to code.  [redacted] did not include redoing the venting into the attic in the original contract but later said New Berlin code required it to go through the roof.  It seems to us he should have known attic venting was not up to code when doing our contract. 2.      The adjustment on a $525 deposit was only made after we pointed out his error.  We do not agree that it is okay not to include it in the final because it was not in the original bid.  In his response to you, [redacted] also did not explain why he overcharged us $356 for plumbing supplies, changed the price for drywall twice after the first invoice and why a plastic refrigerator hose is worth $350. The extra costs that were added after the final invoice were for painting due to incorrect cement boarding and extra dry walling due to incorrect cabinet sizes.  He originally agreed we weren’t responsible for these charges and then added them after we found his mistakes in the invoice and sent a second “final” invoice which was then followed with a third “final” invoice both with some prices changed.   We think he tried to make up for the cost of his errors with wrong prices on the original final invoice hoping we wouldn’t notice or was very careless in writing his invoices.   3.      [redacted] stated he had not completed his review of our file but gave us an invoice and marked it paid in full on February 11th.  He took us completely by surprise in demanding payment on Feb. 11th as the venting wasn’t done. He said the venting wasn’t part of the original contract so I asked for time to look at the figures but was told we had to pay immediately as the work was done.  He pointed to the contract which states this and the right to do a lien on the house if not paid but said he would make any necessary corrections.  I did not want to jeopardize our exceptional credit scores so agreed to making a full payment.  We later found the lack of credit for $525 payment, the overcharge on plumbing supplies and the refrigerator line.  That is when he added extra charges for drywall and painting with revised invoices.  The extra drywall and paint job were not extra costs we had forgotten about but charges for work done due to errors as explained in #2.  4. I did not claim it was because the prices were too expensive but it was due to his company’s errors that he was responsible for the extra painting and dry wall costs.  We agreed with the electrical cost and the part of the drywall cost that was our responsibility so it isn’t true I said all extra costs were too expensive.  My husband also agreed to only those two extra costs.  He did not agree to $350 for the refrigerator line. 5.      It is false that I tried to take plumbing supplies back and get cash and that I “ranted and raved, called them liars and thieves.”  [redacted] was not there.  My husband and I went together to return grids for a sink we did not order to get credit on [redacted]’s account, not to get cash back. The sink is sold with or without grids which come packaged separately in a box so thought it was a simple solution that they could just sell the grids with another sink.  We did tell them we were unhappy they were unwilling to correct an error made by their employee but that is not name calling or ranting and raving.  The sales person ordered the wrong sink and sent a picture list with no model numbers when we asked for a list of what we ordered.  There was a picture of a sink without grids and we have a copy.  We did not catch the error on the price list when receiving it later from [redacted] as it was the right brand name for the sink we ordered and had only looked at one stainless steel sink so thought the order was error proof.  We accepted $45 in responsibility for our error because of this.  We explained this to [redacted] so he also tried unsuccessfully to take the grids back and originally gave us $200 credit but then rescinded it after we found his invoice errors and came up with the story about ranting and raving. We think the plumbing supply company may have told him this so they don’t lose his business for making a careless mistake. 6.      We contacted the dry wall company because we had been given three different prices for the drywall and wanted to know which one was correct since we were paying the bill.  We did not know it is “shocking” to want a correct price.  I did mention that I have been told I have the patience of a saint since [redacted] had falsely accused me of ranting and raving about the sink. In summary, we are not asking for a refund for work that I thought was too expensive but for work that was due to his company’s errors, his errors on the invoices and an overcharge on the refrigerator line.  If you look at the documents, all this information is there.  Our goal is a fair price for everyone which has been difficult as the multitude of invoices has made it confusing.  Thank you for your time and effort.  
 
Regards,
[redacted] and [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We are accepting Kitchen Krafter’s response because the owner has made errors and false statements extending the time we put into solving the issues so the time is no longer equal to the money Kitchen Krafters owes us.  We are accepting the money loss as have made up for it by having someone else finish the jobs left unfinished for a more reasonable cost than Kitchen Krafters cost.  We are happy with the quality of the work that was done by both companies.  Regards,
[redacted] and [redacted]